1st Line Support Engineer

£21000 - £27000 Per Annum

1st Line Support Engineer | Nr Guildford | up to £27,000

Jonothan Bosworth Recruitment Specialists are working on an exciting opportunity for a 1st line Support Engineer to join a dynamic and fast-paced organisation, during a period of exciting change. You will be responsible for providing remote support, using excellent communication skills and problem diagnoses in a clear and understandable manner to non-technical users. 

The working week is Monday to Friday, shift-based work pattern:

Early shift (07:00-15:30)

Middle shift (09:00-17:30)

Late shift (10:30-19:00)


As 1st LineService Desk Analyst, you will be triaging incoming cases via telephone, team mailbox and service desk toolset, assessing whether reported issue is a problem, service request or an incident. If you can assure regular and timely responses based on customer SLAs; build partnerships with users by regularly demonstrating expertise and professionalism, and work with internal and external resources to resolve issues quickly, we’d like to hear from you.

If you can monitor, update, escalate and close tickets assigned to your personal queue and provide detailed technical troubleshooting notes, whilst processing overflow calls during periods of high demand you are likely to receive an immediate interview request.


If you have worked in 1st Line | Desktop support role supporting Windows operating systems (Windows 7/10) Microsoft Office applications, experience administrating Office 365, imaging laptops, hardware fault finding, Active Directory Users and Computer administration we would like to hear from you. 

Engineers with the ability to change priorities quickly and the capacity to handle multiple tasks in a fast-paced, changing environment; with an ability to work independently but also as a strong, dependable team player should apply today.


This is a fantastic job opportunity for Engineers who are prepared to 'go the extra mile' in delivering service on time and to the highest standards. Our client has a strong emphasis on delivering an excellent customer experience, so if you have excellent interpersonal and client-facing skills and High levels of accuracy, good numerical ability, and reporting skills, please get in touch.

Contact Jonothan Bosworth for more details.