1st Line Support

1st Line Support Technician | Poole | Up to £18,000 + benefits

Jonothan Bosworth Recruitment Specialists are recruiting for a 1st Line Software Support Technician. This is a great job opportunity to work for a market leader in their field, who can offer in-depth training and career development.

1st Line Support job role:

You will provide application support either by telephone, remote access, email or live chat.

Key areas of responsibility include but are not limited to:

• Answering inbound calls and logging new support cases in Salesforce
• Assigning and raising cases to the Tier 2 engineers
• Setting up remote access
• Installing software updates
• Chasing customers with outstanding cases

1st Line Support job pre-requisites:

• Educated to GCSE level C or above (or equivalent) in 5 subjects including Maths and English
• Strong customer service focus
• Experience of Microsoft operating systems
• Ability to work accurately and methodically, with keen attention to detail
• Good written and verbal communication skills, especially in telephone techniques
• Experience in working with processes and procedures
• Strong computer and IT Skills
• Experience of working in a customer focussed support desk or call centre environment
• Experience of working with PABX telephone systems, and/or or with bespoke software applications in a commercial working environment
• Experience of working as part of a team
   

Great benefits to include: Private health care, Group life assurance, 29 days’ holiday, Company Pension along with others and working with a great team.

1st line support, PABX Systems, Technical support, Helpdesk, ISO, Remote access, Telecoms, Telecommunication systems, Software support, Call Centre, Support Desk, Problem Solving, Remote Installation, Installation, Customer Service, Remote support, Software Applications

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.