Client Services Manager | Cardiff & Home Based | up to circa £40,000
Do you like interacting with new people, and being responsible for great customer & client service? Is Digital Media Marketing something that interests you? Are you looking for a vibrant, forward-thinking place to work, where you are given the autonomy to make decisions? Do you want to learn more and move your career forward? Are you well organised?
Lots of questions – but only one answer!
If this sounds like your kind of gig, then we want to speak to you today.
Jonothan Bosworth Recruitment Specialists are representing a leader in the field of design, development & marketing and due to exciting growth plans they are adding several people to their already successful team.
If you have an account management background, this could be the right role for you.
As the Client Services Manager you will be responsible for sending all order confirmation and invoices to new and renewing partners, ensuring projects start in a timely manner – and you will be responsible for daily interaction, reports and updates; taking overall responsibility for keeping all client partner projects on track, to agreed client milestones.
This will be achieved primarily by taking responsibility for refining client partner services processes and identifying opportunities to improve the customer experience as and when appropriate.
If you have an agency, or digital media or multi-customer environment background as well as a professional, proactive and positive attitude with demonstrable knowledge and a track record of commercial delivery you are likely to receive an immediate interview request.
The client services team is the hub of all communications, and will suit someone who is eager, ambitious, reliable and well-organised with a passion for promoting excellence.
A proven track record of working in a media style environment, taking care of order confirmation processing, invoice payment, kick-off meeting management and client feedback actions
is a must.
If you possess excellent knowledge of office software packages, analytical and quality reporting skills, coupled with an ability to identify and present more effective working practices, we’d like to hear from you ASAP.
Resilience, independence, and enthusiasm are all important traits, to be successful in this role; coupled with good organisational and interpersonal skills.
The likely salary is between £30,000 – £40,000.
Whilst this is a full-time role with office working hours: Monday – Friday 8:30hrs – 17:30hrs, the option to work from home 2 days per week is also available.
You also receive generous annual leave, plus bank holidays – and free on-site car parking.
Client Services Managers who can ensure balance and quality delivery, with a solid command of basic IT skills should apply.
Customer service enquiries management & resolution, and handling inbound sales enquiries; whilst establishing strong business relationships with partners and fellow team members will make for an enjoyable experience.
If you are looking to super-charge your career, and be able to elevate through the ranks of an ambitious organisation, send a copy of your resume to Jonothan Bosworth without delay.
We are an equal opportunities employer, committed to diversity and inclusion. We are active anti-slavery advocates and prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.