Desktop Support Engineer | London | £30,000 – £35,000
Jonothan Bosworth Recruitment Specialists are currently looking for an experienced On-site Desktop Support Engineer to be based on customer site in London
As Desktop Support Engineer you will be the customer lead for a major customer with the London office being your primary place of work.
You will be fully supported and work closely with the technical support teams in other locations.
You will work well with remote colleagues, but you will also need to work with end users, from office Managers, Director to CEO’s.
About the job role:
You will manage a list of calls escalated from the 1st Line Team, whilst taking calls from customers, users and logging the calls.
You’ll perform maintenance and technical tasks to include computer and laptop builds and diagnosis of problems.
Perform testing and other investigative work.
As Desktop Support Engineer you will have an excellent understanding of PC/Laptop hardware
Windows 7/8/10 OS, Mac OS (ideally) & the MS Office suite for both
You will have experience supporting and resolving printer issues
Windows 2008/2012 Server, active directory, group policy
Knowledge of networking to include TCP/IP
Telephone systems (VOIP, IP, SIP)
As this role is based on customer site you will be organised, self-disciplined with the ability to manage your own time effectively.
Excellent people skills, customer service is a must, and if you have experience in a supervisory role this would be great.
Knowledge of the following would be advantageous: – Exchange server 2007/2010, Citrix XenApp, Lync – Network devices including LAN switches, firewalls, and routers – Any experience managing technology migration projects
Benefits: This is a great time to join a growing and progressive IT company. You will be given excellent training and support. Great work life balance, to include office outings/parties/events.
Windows Server | Active Directory | TCP/IP | Desktop | Printer | Group Policy | 2nd Line | 3rd Line
If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.