Field Services / Deskside Support Engineer | up to £30,000 | West Midlands
Jonothan Bosworth are working with their newest client; a leading provider of managed IT services and support provider, based near Warwick & Birmingham, as they look for Field Services Engineers with excellent customer services skills, the right technical aptitude and a desire to continue to deliver the outstanding service and support.
The ideal Field Service Engineer will support customers and end-users by providing general advice and guidance; working on incidents and service requests (that cannot be completed remotely by the service desk); building and configuring end-user-computing devices, visiting customer sites to complete scheduled activities like installations, desk moves and upgrades and providing reactive support including support for network, server and storage equipment
If you have experience of completing incidents, service requests and other defined activities and (potentially) working from specific customer site with a consultative approach which may include delivering end-user training, then you are likely to receive an immediate interview request.
Engineers with excellent customer service skills and an ability to communicate with customers at all levels, will be of interest.
We are looking for individuals with MS Certificate(s) who have worked within a Managed Service Provider environment; coupled with knowledge of MS Office 365 Applications, ITSM tool experience (i.e. Service Centre/Remedy) and knowledge of Windows 7, 8 & 10, Windows Server 2008 / 2012, 2016, Mac OSX. If you also have Mobile Device Configuration knowledge coupled with a basic understanding of setting up and maintaining users and managing permissions and Anti-Virus software/Anti-Spam solutions, then you are likely to be of interest to this organisation.
Field Service Engineers who can support the business in maintaining their Microsoft Gold Partnership status by keeping up-to-date with the latest Microsoft certifications and can be responsible for completing site-based activities; building, configuring and installing equipment, and maintain accurate audit trails will be held in good stead. If you can identify trends to support with the effective management of root cause analysis; effectively communicate with customers and end-users, manage third party vendors and suppliers, logging and escalating calls with third parties where required this is job opportunity should be for you
If you are a strong communicator; confident and a pro-active self-motivated person, able to work in a fast-paced environment – follow processes and procedures correctly with minimum oversight, prepared to work differing shift patterns including occasional evenings and weekends and experienced in dealing with technical hardware and software incidents, we’d like to speak with you TODAY.
Please contact Jonothan Bosworth Recruitment Specialists for more information.