Help Desk Analyst | up to £25,000 | South West London
Jonothan Bosworth Recruitment Specialists are working with an award winning global IT managed services company. Our client continues to expand, which has provided the opportunity for a motivated and forward-thinking Help Desk Analyst to join their ranks.
If have good server knowledge and experience of handling multiple tickets and calls and you are looking for a new challenge on a fast paced help desk – then please don’t delay in getting in touch TODAY.
Our client is an IT managed services and support organisation with a client base of Financial Service firms, predominately Hedge Funds and Asset Management companies. This is a fast paced environment with excellent career opportunities to progress within the business to 2nd / 3rd Line engineer roles or with the account management and service delivery teams.
As Help Desk Analyst, you will provide 1st and 2nd line technical support to organisations to include: point of call resolution, telephone, email and remote support services, and monitoring of alerts and backups. Support will be provided by working closely with the engineering team where you will:
• Provide 1st line remote support on a 15 minute SLA
• Maintain ownership of your support cases
• Schedule field engineer site visits
• Manage open tickets
THE INGREDIENTS TO SUCCEED:
The ideal Help Desk Analyst will be capable of interacting with clients at a high level, as well as being technically competent and highly motivated, with the ability to prioritise tasks on a busy and fast paced help desk. The company’s multi-cultural team prides itself in providing the very best levels of support.
Candidates with several years of 1st / 2nd line technical help desk experience, and demonstrable knowledge of Microsoft Server, Active Directory, Microsoft Exchange and Office 365 technologies will be sought after.
You will be exposed to a range of different technology departments and exciting new solutions – with excellent development and progression opportunities, coupled with the assistance in gaining industry accreditations.
Our clients’ London office operates from 7am – 12am and this role is based on a shift rotation which will include evening and weekend shifts. In every five-week period you will be expected to work one weekend shift and one week of evening shifts.
For an immediate interview and immediate start, call the team at Jonothan Bosworth as soon as possible.
JOB TITLES: Remote Support Engineer / 1st Line Field Engineer / 1st Line Support Technician / Engineer