Remedy Support Analyst

£45000 - £55000 Per Annum

Remedy Support Analyst | M4 Corridor | Up to £55,000

Jonothan Bosworth Recruitment Specialists are currently looking for a Remedy Support Analyst.

You will be part of a fast growing, pioneering working environment as they expand their capabilities to meet client demand.

As Remedy Support Analyst you will join a team based in various locations along the M4 Corridor, can be based out of one of the following locations, however can work from home – Bridgend, South Wales | Reading | London | Birmingham | Bristol.

This is an exciting and varied job role where you are required to maintain the BMC Remedy v9 ITSM solution that includes multiple environments, interfaces and client customisations.

This position offers a competitive compensation package with opportunities for growth and professional development, remote working are offered as part of this job role as well as other excellent benefits including pension and share purchase matching schemes. 

Remedy Support Analyst job role:

Your responsibilities will include troubleshooting and resolving incidents and defects, providing support for various environments including development and production.

You will have experience in producing recommendations for complex resolution of issues, investigating problem tickets and performing environment maintenance, deploying releases and supporting patching etc.

You will also be required to provide on call support as part of a rota.

Job pre-requisites:

You will be expected to demonstrate hands-on experience in Remedy and Atrium Orchestrator, troubleshooting performance issues and have good understanding of IT infrastructure together with a strong understanding of Remedy ITSM’s underlying database structure, including data model, code customisation, and integration.

Experience in solving the problems related to Incident/Problem processes or environment is essential along with the ability to fulfil service requests and changes, such as SRD and SLA creation.

Proficiency in design and development of Remedy APIs (Java based) would also be advantageous. 

***This role has SC clearance as mandatory due to the nature of the work. To apply, you must be willing and able to undergo the UK’s vetting process. Non-UK nationals applying for vacancies where a security clearance is a mandatory requirement, must meet the UK’s 5 year residency criteria in order for their application to be considered. Any person unable to meet these requirements should not apply***

M4 Corridor | Bridgend, South Wales | Reading | Slough | London | Birmingham | Bristol | Remote | Home working

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.