Service Delivery Manager

West Yorkshire
£40000 - £50000 Per Annum

Service Delivery Manager | Nr Bradford

Are you looking to develop a career, working in a high-performing, dynamic team, by delivering the technology that supports critical operations across the UK?

If so, please read on…


If you can offer clear and thorough directions to a small team (of 3); enabling them to navigate through difficult issues and challenges, we’d like to hear from you today.

We are looking for a Service Delivery/Desk Manager to lead by example and maintain high expectations of external resource from technical team, with an ability to step back and look at the bigger picture.


Service Delivery/Desk Managers with experience working as a supervisor, team leader or manager should apply.

Experience managing and working with SLA’s & KPI’s, providing weekly/monthly reports on performance, with proven experience working within the ITIL framework and strong technical proficiency with network hardware and software is important.

Knowledge of Windows Server 2008/2012/2016Microsoft 365 (Windows 10, Office 365 & EM + S)Citrix Technologies (XenApp, XenDesktop, Netscaler), supporting a SIP/VOIP telephony system and technical proficiency in server and storage hardware and software are likely to receive and immediate interview request.


If you have industry recognised certifications (i.e. ITIL, PRINCE2, Microsoft, Apple, Citrix) and experience with technology migration projects, then this could be the right career move for you.

This is a fantastic job opportunity for someone who is open to new ideas with a positive outlook and good problem-solving skills.

If you are passionate about IT and delivering exceptional customer service, coupled with excellent verbal and written communication skills and proven experience in developing people, we’d like to hear from you today.


We are an equal opportunities employer, committed to diversity and inclusion. We are active anti-slavery advocates and prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.