Service Desk Analyst | Nr Guildford | up to £30,000
Jonothan Bosworth Recruitment Specialists are currently seeking to appoint a Service Desk Analyst for a key client; a managed cloud, infrastructure and IT consultancy provider based in Surrey.
This is an exciting opportunity to join a dynamic and fast-paced organisation. As Service Desk Analyst, you will be responsible for providing remote support to several customers, with excellent communication and problem-solving skills, coupled with an ability to communicate technical information in a clear and understandable manner to non-technical users.
If you are IT literate, can work well as part of a team and have the initiative to work on your own when required and be part of a strong customer support service team which is extremely customer-focussed then please be in touch.
The ideal Service Desk Analyst will be triaging incoming calls via telephone, team mailbox and service desk toolset. You will be updating, progressing and closing tickets, meeting strict SLAs, ensuring all tickets are progressed and updated at regular intervals and identifying potential security incidents or major incidents with a wide scope of impact.
If you can produce documentation and knowledge-based articles where required and provide end-user support via remote technologies and telephone support we’d like to hear from you.
High levels of self-motivation and a proven ability to thrive in a busy working environment, with an ability to multitask and problem solve is important.
THE TECHNICAL STUFF:
If you have experience supporting Windows operating systems (Windows 7/10), supporting Microsoft Office applications and administrating Office 365 we’d like to hear from you TODAY.
Analysts / Engineers with experience imaging laptops and experience with hardware fault diagnosis, Active Directory users & Computers administration and an MCSA and/or MCSE are likely to receive an immediate interview request.
THE DESIRABLE STUFF:
If you have any experience with Microsoft SCCM, Windows Server 2008 R2-2016, proxy technologies (Forcepoint/Mimecast), coupled with basic knowledge of networking principles (TCP/IP) you will be sought after.
An understanding of ITIL operations module (incident management, request fulfilment and problem management) and of ISO 27001 principles, GDPR principles as well as a Microsoft MCSA/MSCE certification will be highly advantageous.
If, on the odd occasion you are happy to attend some of our clients’ customers sites around the country to provide on-site support this will be great fit for you.
Individuals ready to develop their skillset and are happy to work within a shift-based pattern (Monday to Friday : Early shift: 07:00-16:00, Middle shift: 08:30-17:30, Late shift: 10:00-19:00), coupled with excellent verbal and written communication skills and an ability to communicate at all levels should APPLY TODAY.
Please contact Jonothan Bosworth for more information.