Service Desk Engineer | Nr Guildford | up to £200/day
Jonothan Bosworth Recruitment Specialists have an exciting job opportunity for an experienced Service Desk Engineer to join a dynamic and fast-paced organisation. You will be responsible for providing remote support to several customers, so the ability to communicate technical information in a clear and understandable manner to non-technical stakeholders in important.
As the Level 2 Service Desk Engineer you will be the escalation point for Level 1 Engineers, aiding the resolution of major incidents, assuring regular and timely response(s) based on customer SLAs. If you can build partnerships with users by regularly demonstrating expertise and professionalism; work with internal and external resources to resolve issues quickly and develop and document procedures/technical resolution as part of building a training library, highlighting training requirements for the team you will be of interest.
Engineers with several years’ experience in a similar role, with an ability to listen to a user explain a problem, determine the probable cause and logically take the user through a step-by-step problem determination procedure either in person, over the telephone or IM chat will be suitable. Experience working with ticketing systems such as ServiceNow, and exposure to Microsoft Windows Desktop/Server Operating Systems, Microsoft Office Suite 2013/2016, Exchange, Skype for Business, Microsoft Teams, Active Directory, Office365, SharePoint VMWare vSphere, Microsoft Hyper-V, Citrix, SQL Server, SolarWinds, Microsoft SCCM, Intune, & Azure will be ideal.
If you have an understanding of TCP/IP networking, of ITIL workflows and practices covering Incident, Problem, Change and Request Management, with a punctual and thorough work ethic, with astute attention to detail and the confidence to pursue necessary investigations and apply theories to ensure integrity of data and systems : you are likely to receive and immediate interview request.
Microsoft certifications and/or a qualification in ITIL and/or an understanding of ISO 27001 principles will be highly desired, but not a necessity.
THE INTERVIEW PROCESS:
Interviews will be taking place w/c 9th March (except Wednesday) and the ideal candidate could start a new contract, as soon as 16th March.
This job opportunity will suit a self-starter, able to work independently but also be a strong, dependable team player. Service Desk Engineers with a strong emphasis on delivering an excellent customer experience, while working under pressure with urgency, with an ability to communicate professionally to all levels of the business should apply TODAY
Please contact Jonothan Bosworth for more information