Service Desk Engineer | Nr Guildford | £28,000 – £32,000
Jonothan Bosworth Recruitment Specialists are working on an exciting opportunity for an experienced 2nd line Support Engineerto join a dynamic and fast-paced organisation, during a period of exciting change. You will be responsible for providing remote support, using excellent communication skills and problem diagnoses in a clear and understandable manner to non-technical stakeholders.
As Service Desk Engineer | 2nd Line Support you will be the escalation point for level 1 engineers and aid in the resolution of major incidents. If you can assure regular and timely responses based on customer SLAs; build partnerships with users by regularly demonstrating expertise and professionalism, and work with internal and external resources to resolve issues quickly, we’d like to hear from you.
If you can monitor, update, escalate and close tickets assigned to your personal queue and provide detailed technical troubleshooting notes, whilst processing overflow calls during periods of high demand you are likely to receive an immediate interview request.
THE TECHNICAL STUFF:
If you have worked in a similar role and are able to determine the probable cause(s) – logically taking the user through a step-by-step problem determination procedure either in person, over the telephone or IM chat we would like to hear from you.
Experience working with ticketing systems such as ServiceNow, and demonstrable experience with the following technologies will be vital Microsoft Windows Desktop/Server Operating Systems, Microsoft Office Suite 2013/2016, Exchange, Skype for Business, Microsoft Teams, Active Directory, Office 365, Sharepoint & Intune
Beneficial – VMWare vSphere, Microsoft Hyper-V, Citrix, SQL Server, SolarWinds, Microsoft SCCM, Azure.
Understanding of TCP/IP networking, and of ITIL workflows and practices covering Incident, Problem, Change and Request Management.
Ensuring the integrity of data and systems and demonstrating the ability to prioritise and meet required deadlines is important, so too is excellent verbal and written communication skills.
Engineers with the ability to change priorities quickly and the capacity to handle multiple tasks in a fast-paced, changing environment; assisting outside working hours on occasion, with an ability to work independently but also as a strong, dependable team player should apply today.
If you have Microsoft certifications, a qualification in ITIL and an understanding of ISO 27001 principles, you will be of much interest to our client.
This is a fantastic job opportunity for 2nd Line Support Engineers who are prepared to 'go the extra mile' in delivering service on time and to the highest standards. Our client has a strong emphasis on delivering an excellent customer experience, so if you have excellent interpersonal and client-facing skills and High levels of accuracy, good numerical ability, and reporting skills, please get in touch.
Contact Jonothan Bosworth for more details.