IT Engineer

IT Engineer | London | £20,000 – £45,000

Jonothan Bosworth Recruitment Specialists are currently looking for Service Desk, Remote Support and experienced 3rd Line IT Field Support Engineers for great opportunities, working with clients predominantly based in the financial services arena.

1st Line / Service Desk: £20,000 – £26,000

As the Service Desk Support Analyst, you will be technically competent with the ability to liaise with external clients at a high level; capable of working in a fast-paced environment. All Support Analysts will provide 1st and 2nd line support in a service desk environment to clients resolving any issues by telephone, email and remote support.

2nd Line / Remote Support: £27,000 – £36,000

As 2nd Line Remote Support Engineer you will be responsible for the support and maintenance of server, desktop and network infrastructure for multiple high-profile financial services clients. This is primarily a remote support role based at HQ in South West London. The position has the potential to develop into a client facing role at client sites across Central London or towards an office based technical specialist role.

Responsibilities will include: providing 2nd line support on desktop infrastructure and Microsoft Servers, configuring new server and desktop technologies including Office 365 – implementing hardware/software related projects as part of a project team and offering availability for out-of-hours support via the on-call rota.

3rd Line / Field Engineer: £37,000 – £45,000 

Individuals who can provide 2nd/3rd line support on desktop infrastructure and Microsoft Servers, and implement new server and desktop technologies, whilst managing the implementation of hardware/software related projects will be considered.

In addition, knowledge around network technologies such as LAN/WAN, DNS, DHCP, TCP/P, and the ability to work some out-of-hours weekend telephone support via the on-call rota is likely to result in an interview request.

If you have several years demonstrable 2nd/3rd line support experience in a similar role, ideally with financial services sector exposure, and experience working for a Managed Services Provider (MSP) with proven detailed knowledge and experience with Microsoft Server, Active Directory & Microsoft Exchange technologies, then this role should be of interest.

3rd Line Field Engineers who can build and configure Windows 2008 and 2012 Server and Exchange 2010, 2013 and Office 365, and have had exposure to a Virtual Environment (VMware, Hyper-V), coupled with Market Data Knowledge, Tape and Internet Backup Utilities and Network Topologies will be of interest.

Most of your field work will be based in Mayfair & the City.

If a career in the fast-paced nature of Hedge Fund Technology & Financial Services excites you, please apply today.

Contact Jonothan Bosworth Recruitment Specialists for more information

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3rd Line Engineer

3rd Line Engineer | Surrey | up to circa £45,000

Jonothan Bosworth Recruitment Specialists are currently working with a well-established IT Service Provider on an exciting job opportunity based in their Surrey office, as they seek the skills of an experienced, technical 3rd Line Engineer.

An experienced “Hands On” 3rd Line Engineer with an MCITP accreditation (or equivalent) is who we are looking for.

The ideal candidate will have several years solid commercial experience working for an MSP in hardware repair, swap out, installation, break fix and maintenance on major brand servers, desktops & notebooks. Also, anyone with good experience with design, implementation and migration of any Microsoft Infrastructure products especially Exchange Messaging will be of interest to us.

If you possess a strong technical skillset and can work unsupervised using your own initiative, then this job opportunity will be for you. Around 80% of your work will be carried out remotely from our clients’ office near Epsom in Surrey and there is also a large element of telephone work so excellent communication skills are essential.

THE TECHNICAL SKILLS:

Engineers with good working knowledge and commercial experience with Microsoft Server 2008R2/SBS/2012R2/2016 and experience with design, implementation and migration of Microsoft Infrastructure Products especially Exchange will be of interest.

Some Networking skills will be beneficial.

In addition, if you have experience with; Applications, AV Products (i.e. Sophos), Backup Products (i.e. Datto, Veeam), Remote Desktop Services (i.e. Microsoft & Citrix), and Virtualisation (Hyper-V/VMware) we’d like to hear from you TODAY.

Candidates familiar working with Helpdesk PSA Ticketing software such as AutoTask, Connect Wise or similar will be highly desired.

THE OTHER STUFF:

This role is centred on the support, maintenance and break/fix of both hardware and software; installation, service, repair & break/fix of HP ProLiant & Dell PowerEdge Servers, Desktops & Notebooks, and the servicing of DSL & Lease Line Circuits and associated hardware.

So, if you have solid experience around diagnosing, trouble-shooting and resolving IT issues, as well as checking & monitoring client servers and backups and responding to flagged failures, please get in  touch.

THE DESIRABLES:

3rd Line Engineers with experience in managing a team of engineers to deploy and deliver IT projects, with knowledge of IP Telephony (BroadSoft & Polycom) & Storage (Dell EqualLogic & HP) and Pre Sales IT Technical Support skills are likely to receive an immediate interview request.

THE INTERVIEW PROCESS:

The telephone interviews with take place as soon as possible. (i.e 6th, 7th & 8th August)

The face to face interviews will take place as soon as possible (i.e. 9th, 10th & 13th August)

The ideal start date will be early September 2018.

CONCLUSION:

This a fantastic job opportunity for the right individual, as our client encourages, promotes and invests in further training to develop and improve all staff. Benefits include evening & weekend overtime, mobile & internet covered expenses, and vendor training.

If you are highly positive, customer focused and highly skilled with an aptitude to work harmoniously with colleagues with a strong outgoing personality and solid communication skills you will be of interest to our client.

A full UK driving license is desirable and you must be available to work flexible hours including evenings and weekends on a shared shift basis.

Please contact Kira at Jonothan Bosworth Recruitment Specialists ASAP for more information.

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Applications Support Analyst

Applications Support Analyst | Bridgend | Up to £34,000

Jonothan Bosworth Recruitment Specialists are currently looking for a Senior Applications Support Analyst. This job role is to join a leading Global IT company, where you will join a team which is open, friendly, highly skilled and motivated, providing great opportunities to grow your knowledge and career.
 

Applications Support Analyst job role:

As Application Support you will be required to provide out-of-hours support across a range of applications. You will be required to run various agreed business processes and jobs and will provide proactive system monitoring as well as checking with the follow through of remedial actions.

Applications Support job pre-requisites:

You will have proven application support skills with the ability to investigate problems and support junior team members when required

Good knowledge of SQL and can pick up new applications quickly

Experience of using Remedy or similar IT Service Management tools important

You will be proactive and must have excellent customer facing skills. It’s essential that you are able to liaise professionally with clients and other parties and understand their issues.

ITIL experience desirable

Must also be willing and able to join a 24×7 standby rota to provide out of hours support.

***This role has SC clearance as mandatory due to the nature of the work. To apply, you must be willing and able to undergo the UK’s vetting process. Non-UK nationals applying for vacancies where a security clearance is a mandatory requirement, must meet the UK’s 5 year residency criteria in order for their application to be considered. Any person unable to meet these requirements should not apply***
 

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

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Systems Administrator

Systems Administrator | Newcastle | up to circa £35,000

THE BASICS:

Jonothan Bosworth Recruitment Specialists are currently working with one of our high profile & long-standing clients as they seek the services of a Systems Administrator who will report into a Service Lead and Service Operations Manager.

The role will be based within the application support team for a large Public-Sector body in the North East, and you’ll provide second line support and liaise with the end-client on a daily basis; providing solutions to application related incidents and problems. If you can provide impact assessment(s) in response to change requests and respond to customer issues and requests efficiently, this job opportunity should be of you.

THE SKILLS:

Systems Administrators with demonstrable working knowledge of: Application Deployment & Development, Unix, Java, ITIL & XML, coupled with strong communication and problem solving and decision-making skills are likely to receive an immediate interview request.

THE OTHER STUFF:

Individuals with demonstrable experience of working within a Systems Administration/Application Support environment with an understanding of Unix administration and WebLogic would be advantageous.

THE CONCLUSION:

This is a great time to be joining our client as their ambitious development and growth plan continues to accelerate, you’ll be part of an organisation that offers exciting career opportunities. 

If you are looking for a great opportunity and you have experience within the Private & Public Sector, please contact Jonothan Bosworth Recruitment Specialists TODAY.

NB. You will be required to work shifts between the hours of 7am and 7pm on a rota basis. You are also required to undergo SC (security) clearance for this position.

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IT Manager

IT Manager | Surrey | up to circa £40,000 + bonus and incentives

Jonothan Bosworth Recruitment Specialists are working with an exciting organisation; an international sports product manufacturer/distributor based in Surrey, as they look to identify an IT Manager to work on their quest to become the ‘number 1’ service provider in their field of expertise.

If you live commutable distance from Winchester, Woking, Guildford or even Reading, this could be the ideal job opportunity for you.

THE BASICS:

As IT Manager you will be overseeing the development and maintenance of the IT strategic plan as well as driving and facilitating BAU and network infrastructure for the UK and Mainland Europe.

THE TECHNICAL SKILLS:

Individuals with MCSA, MSCE or equivalent certification(s), coupled with demonstrable working knowledge of: TCP/IP and Internet technologies, hosted telephony systems business process and databases will be of interest. So too will individuals with Windows Server 2008 / 2016 administration, AD, Microsoft Exchange 2007Office 365 design, implementation and support, with cross functional knowledge and some exposure to Citrix XenApp and Microsoft SQL server 2005 / 2008 & system builds. If you also have software administration and security administration expertise, including knowledge of intrusion detection/prevention solutions then you are likely to receive an immediate interview request.

THE PRE-REQUISITES:

IT Managers who can build relations with stakeholders by proposing, developing and securing agreement for the IT strategy, working closely with the CFO will be of interest, as too will those who can manage procurement for IT, whilst being responsible for the maintenance of all our clients’ IT infrastructure assets including software licensing and compliance & asset register of all IT assets and MAC (Moves, Additions, Changes) to the IT infrastructure. 

If you can make recommendations to enhance functionality, maintain and upgrade software and hardware for key systems; maintain IT security (to include: Anti-virus, Firewall, SPAM filtering & Anti-Spyware technologies &security patching, and if you can ensure disaster recovery policies are adequate and properly managed you are likely to be of interest to our client.

Other desirables: Prince 2, ITIL & ITSM disciplines.

THE CONCLUSION:

IT Managers who are good communicators with a ‘passion for people’, who keep up-to-date with the latest technologies and maintain knowledge of relevant IT issues, with a track record of managing & mentoring small teams, should apply TODAY.

This role comes with a £2000 bonus incentive, up to 30 days holiday, 5% pension scheme, health & travel insurance and much more!

Contact George at Jonothan Bosworth Recruitment Specialists today for more information.

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IT HelpDesk Coordinator

IT Help Desk Coordinator | Surrey | up to £30,000

Jonothan Bosworth Recruitment Specialists are currently working with a well-established IT Service Provider on an exciting job opportunity based in their Surrey office, as they seek the skills of an experienced “Hands On” Help Desk Coordinator.

As IT Help Desk Coordinator, you will have a minimum of 1 years’ experience working at an MSP; coordinating a busy IT Help Desk with solid, demonstrable commercial experience in hardware repair, break fix, installation, swap out and maintenance on major brand servers, notebooks and desktops.

If you possess a good technical skillset with the ability to work unsupervised – using your own initiative, and able to work flexible hours including evenings and weekends on a shared shift basis, then we’d like to hear from you TODAY.

Telephone work is an integral part of this role therefore excellent communication skills are essential.

THE BASICS:

You will be tasked with the coordination of a 24x7x365 IT Support Help Desk comprising of 6 Technical Support Engineers, whilst managing the processes involving logging support tickets for customers and delegating/escalating tickets to the appropriate Support Engineer.

If you can continually evaluate our clients’ support team and their resource availability whilst managing the schedule of onsite visits; assuming 1st line support activities in the event of any resource and/or workload issues encountered within the team : attending all appropriate customer “Review of Service” meetings, and working towards resolving service corrective action plans, we think this role will be for you.

THE SKILLS:
 

IT Coordinators who can monitor and review the IT Help Desk efficiency and performance as a whole in order to form proposals for future improvements, and who work predominantly on/with Microsoft Server 2008 R2, 2012R2, 2016, Microsoft Exchange 2010/2013/2016 & Microsoft Remote Desktop Services will be held in good stead.
 

Additional tasks will include the installation, service, repair & break/fix and checking & monitoring client servers and backups; installing service packs and critical updates onto managed client servers, as well as the managing & maintaining of the Hosted Network & Systems Monitoring Application.

ADDITIONAL KNOWLEDGE:

A broad computer systems knowledge across all business sizes, with good networking skills (Cisco, HP, DrayTek, Zyxel, Netgear, Sophos) is also important.

If you are also familiar with AutoDesk; Help Desk Ticketing and PSA (Professional Services Automation) Software packages, and currently hold any formal IT Certification you are likely to receive an immediate interview request.

Other skills that would be beneficial include knowledge of Security & AV Products (Sophos etc), Cloud Backup Products, Terminal Services (Microsoft & Citrix), and Mobile Devices (iOS, Android, Windows Mobile)

THE INTERVIEW PROCESS:

The telephone interviews with take place as soon as possible.

The face to face interviews are likely to take place w/c 23rd and 30th July.

The ideal start date will be during the month of August 2018.

CONCLUSION:

This a fantastic job opportunity for the right individual, (maybe someone with solid 1st Line & some leadership skills) with the relevant training and support on offer.

If you are highly positive, goal driven, customer focused, profit driven, and highly skilled with an aptitude to work harmoniously with colleagues with a strong outgoing personality you will be of interest to our client.

A full UK driving license is required.

Please contact Jonothan Bosworth Recruitment Specialists ASAP for more information.

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Service Desk Analyst

Service Desk Analyst | London | up to circa £25,000

We are currently looking for Service Desk Analysts to be based in our clients’ London office.

Our client is an award winning, friendly & progressive service provider with locations in the USA, UK & Asia.

THE BASICS:

As the Service Desk Support Analyst, you will be technically competent with the ability to liaise with external clients at a high level; capable of working in a fast paced environment. All Support Analysts will provide 1st and 2nd line support in a service desk environment to clients resolving any issues by telephone, email and remote support.

THE PRE-REQUISITES:

If you have a couple of years’ experience in a 1st and 2nd line support capacity, with a good knowledge of Microsoft Server, Active Directory, Office 365, VPN and Microsoft Exchange, with an understanding of tape and online backup utilities we’d like to hear from you TODAY.

Analysts with experience of file servers and distribution lists and excellent customer service and communication skills, are likely to receive an immediate interview request.
 

THE CONCLUSION:

This is an excellent opportunity for a Service Desk Analyst to join a busy team where you will experience different environments and be exposed to various technologies giving you great career development with the opportunity to progress.

If you live a commutable distance from the Fulham area of South West London and if you have worked for an IT Service Provider and / or in the Financial sector, this should be the perfect job opportunity for you.

Contact Jonothan Bosworth Recruitment Specialists for more information

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Service Desk Analyst

Service Desk Analyst | up to £24,000 | Warwick

Jonothan Bosworth are working with their newest client; a leading provider of managed IT services and support provider, based near Warwick & Birmingham, as they look for Service Desk Analysts with excellent customer services skills, the right technical aptitude and a desire to continue to deliver the outstanding service and support.

THE BASICS:

The ideal Service Desk Analyst will undertake a range of 1st & 2nd line ITIL aligned activities as part of a team to support customers and end-users by providing general advice and guidance; Answering telephone calls, monitoring emails and logging tickets to agreed SLA’s.

If you have experience of completing incidents, service requests and other defined activities and (potentially) working from specific customer site with a consultative approach which may include lifecycle support, event triage and resolving subsequent issues within agreed parameters, then you are likely to receive an immediate interview request.

THE SKILLS:

We are looking for confident, pro-active individuals, experienced working under pressure in a fast paced environment – ideally with MS Certificate(s) and have worked within a multi client Managed Service Provider environment.

Individuals with knowledge of MS Office 365 ApplicationsITSM tool experience (i.e. Service Centre/Remedy) and knowledge of Windows 7, 8 & 10, Windows Server 2008 / 2012, 2016, Mac OSX. If you also have Mobile Device Configuration knowledge coupled with a basic understanding of setting up and maintaining users and managing permissions and Anti-Virus software/Anti-Spam solutions, are likely to be of interest to this organisation.

If you have experience supporting Network technology e.g VPN. TCP/IP coupled with a basic understanding of setting up and maintaining users and managing permissions and basic understanding of Anti-Virus software/Anti-Spam solutions, this will be highly desirable.

THE CONCLUSION:

If you are a strong communicator; confident and a pro-active self-motivated person, able to work in a fast-paced environment : follow processes and procedures correctly with minimum oversight, prepared to work differing shift patterns including occasional evenings and weekends and experienced in dealing with technical hardware and software incidents, we’d like to speak with you TODAY.

Please contact Jonothan Bosworth Recruitment Specialists for more information.

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3rd Line Field Engineer

3rd Line Field Support Engineer | London | £35,000 – £40,000

++ Candidates in a position to interview with 48 hours notice and are in a position to start within 30 days of an offer will have a competitive advantage ++

Jonothan Bosworth Recruitment Specialists are currently looking for an experienced 3rd Line IT Field Support Engineer looking to a great opportunity, working with clients predominantly based in Mayfair & the City.

If a career in the fast paced nature of Hedge Fund Technology & Financial Services excites you, please apply today.

Our client is a leading global IT Managed Services Provider, and due to continued expansion have the exciting opportunity for a 3rd Line Field Engineer to join their dynamic team.

You will be supporting financial services clients predominantly at client offices across Central London, including Hedge Funds and Private Equity Firms. The demand for the highest levels of support and the ability to work well under pressure both individually and as part of a support team will hold you in good stead.

THE KEY RESPONSIBILITIES:

The ideal 3rd Line Field Support Engineer will support and maintain server, desktop and/or network infrastructure for multiple high profile financial service clients. The role is a split between BAU and project work for both existing and new business clients.

THE BASICS: 

Individuals who can provide 2nd/3rd line support on desktop infrastructure and Microsoft Servers, and implement new server and desktop technologies, whilst managing implementation of hardware/software related projects will be considered.

In addition, knowledge around network technologies such as LAN/WAN, DNS, DHCP, TCP/P, and ability to work some out-of-hours weekend telephone support via the on-call rota is likely to result in an interview request.

THE REQUIREMENTS:

  • Several years demonstrable 2nd/3rd line support experience in a similar role, ideally with financial services sector exposure.
  • Experience working for a Managed Services Provider (MSP).
  • Proven detailed knowledge and experience with Microsoft Server, Active Directory & Microsoft Exchange technologies.

THE CONCLUSION:

If you can build and configure Windows 2008 and 2012 Server and Exchange 2010, 2013 and Office 365, have had exposure to a Virtual Environment (VMware, HyperV), coupled with Market Data Knowledge, Tape and Internet Backup Utilities and Network Topologies, then please apply today.

Anyone with complex routing, Cisco IOS, SAN, SQL, Citrix XenApp, Xen Desktop & Mac OSX knowledge is likely to receive an instant interview request.

Please contact Jonothan Bosworth Recruitment Specialists ASAP for immediate consideration.

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This role is an 8.5 hour shift (excluding meal breaks) between 7.30am and 7.30pm, Monday through Friday.

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Remedy Support Analyst

Remedy Support Analyst | M4 Corridor | Up to £55,000

Jonothan Bosworth Recruitment Specialists are currently looking for a Remedy Support Analyst.

You will be part of a fast growing, pioneering working environment as they expand their capabilities to meet client demand.
 

As Remedy Support Analyst you will join a team based in various locations along the M4 Corridor, can be based out of one of the following locations, however can work from home – Bridgend, South Wales | Reading | London | Birmingham | Bristol.

This is an exciting and varied job role where you are required to maintain the BMC Remedy v9 ITSM solution that includes multiple environments, interfaces and client customisations.

This position offers a competitive compensation package with opportunities for growth and professional development, remote working are offered as part of this job role as well as other excellent benefits including pension and share purchase matching schemes. 

Remedy Support Analyst job role:

Your responsibilities will include troubleshooting and resolving incidents and defects, providing support for various environments including development and production.

You will have experience in producing recommendations for complex resolution of issues, investigating problem tickets and performing environment maintenance, deploying releases and supporting patching etc.

You will also be required to provide on call support as part of a rota.

Job pre-requisites:

You will be expected to demonstrate hands-on experience in Remedy and Atrium Orchestrator, troubleshooting performance issues and have good understanding of IT infrastructure together with a strong understanding of Remedy ITSM’s underlying database structure, including data model, code customisation, and integration.

Experience in solving the problems related to Incident/Problem processes or environment is essential along with the ability to fulfil service requests and changes, such as SRD and SLA creation.

Proficiency in design and development of Remedy APIs (Java based) would also be advantageous. 

***This role has SC clearance as mandatory due to the nature of the work. To apply, you must be willing and able to undergo the UK’s vetting process. Non-UK nationals applying for vacancies where a security clearance is a mandatory requirement, must meet the UK’s 5 year residency criteria in order for their application to be considered. Any person unable to meet these requirements should not apply***

M4 Corridor | Bridgend, South Wales | Reading | Slough | London | Birmingham | Bristol | Remote | Home working

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

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