2nd Line Support Engineer

2nd Line Technical Support Engineer | Northamptonshire | Up to £30,000

Jonothan Bosworth Recruitment Specialists are currently looking for an experienced Support Engineer | 2nd Line Support, who is keen to advance their career within the IT support industry.

For the right individual they will support the career growth to Senior 2nd Line, 3rd Line, Team Leader and onwards.

As 2nd Line Support you will be responsible for escalations taken from the 1st line team, along with incident management, change management, problem resolution and project work. You will investigate infrastructure solutions, own escalations, problems and projects from an early stage through to completion.

The must have’s:

4 to 5 years in the IT Industry

Previous experience working for a Managed Services Provider (MSP)

MCSA in Server 2012 or 2016

If you have one of the following certifications this will be beneficial: 

CCA-V
CCP-V
MCSE
VCP
CCNA

You will have solid knowledge of networking concepts and the ability to troubleshoot networking incidents

Knowledge of Microsoft solutions including:

Windows Server 2016/2012

Exchange 2016/2013/2010

Office 365

SQL Server 2016/2014/2012

Knowledge of Microsoft desktop solutions including Windows 7, 8 and 10 and the Office Suite

Server virtualisation knowledge : VMware (ideally) or Hyper-V

Application and desktop virtualisation knowledge in:

Terminal Server

Citrix XenApp/XenDesktop 7.x

WEM & PVS

2nd Line | Support | Service Desk | Desktop Support | IT Support | Support Engineer | Remote Support

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

CATEGORIES:

3rd Line Field Engineer

3rd Line Field Support Engineer | London | £35,000 – £42,000

++ Candidates in a position to interview with 48 hours notice and are in a position to start within 30 days of an offer will have a competitive advantage ++

Jonothan Bosworth Recruitment Specialists are currently looking for an experienced 3rd Line IT Field Support Engineer looking to a great opportunity, working with clients predominantly based in Mayfair & the City.

If a career in the fast paced nature of Hedge Fund Technology & Financial Services excites you, please apply today.

Our client is a leading global IT Managed Services Provider, and due to continued expansion have the exciting opportunity for a 3rd Line Field Engineer to join their dynamic team.

You will be supporting financial services clients predominantly at client offices across Central London, including Hedge Funds and Private Equity Firms. The demand for the highest levels of support and the ability to work well under pressure both individually and as part of a support team will hold you in good stead.

THE KEY RESPONSIBILITIES:

The ideal 3rd Line Field Support Engineer will support and maintain server, desktop and/or network infrastructure for multiple high profile financial service clients. The role is a split between BAU and project work for both existing and new business clients.

THE BASICS: 

Individuals who can provide 2nd/3rd line support on desktop infrastructure and Microsoft Servers, and implement new server and desktop technologies, whilst managing implementation of hardware/software related projects will be considered.

In addition, knowledge around network technologies such as LAN/WAN, DNS, DHCP, TCP/P, and ability to work some out-of-hours weekend telephone support via the on-call rota is likely to result in an interview request.

THE REQUIREMENTS:

Several years demonstrable 2nd/3rd line support experience in a similar role, ideally with financial services sector exposure.

Experience working for a Managed Services Provider (MSP).

Proven detailed knowledge and experience with Microsoft Server, Active Directory & Microsoft Exchange technologies.

THE CONCLUSION:

If you can build and configure Windows 2008 and 2012 Server and Exchange 2010, 2013 and Office 365, have had exposure to a Virtual Environment (VMware, HyperV), coupled with Market Data Knowledge, Tape and Internet Backup Utilities and Network Topologies, then please apply today.

Anyone with complex routing, Cisco IOS, SAN, SQL, Citrix XenApp, Xen Desktop & Mac OSX knowledge is likely to receive an instant interview request.

Please contact Jonothan Bosworth Recruitment Specialists ASAP for immediate consideration.

– – –

This role is an 8.5 hour shift (excluding meal breaks) between 7.30am and 7.30pm, Monday through Friday.

CATEGORIES:

1st Line Technical Support Analyst

1st Line Technical Support Analyst | Southampton | circa £20,000 | Multiple Positions

Jonothan Bosworth Recruitment Specialists are currently looking for 1st Line Technical Support analysts to join a fantastic company based in Southampton. This is a great opportunity to join a well established software company who provide some of the world’s leading retailers with financial solutions.

As the company looks for further growth into 2019 multiple positions are on offer and successful candidates will receive in-depth training and career development from the word go.

THE BASICS:

As Technical Support Analyst you will act as first point of contact for all calls making sure issues are logged both by email and telephone, diagnosing issues, resolving where possible and escalating to the relevant teams when required.

Technical Support Analysts will provide software support using Remote Control/Access systems as well as assist with the Implementation of new software, hardware releases and adhoc rollouts as part of a team, ensuring that procedures are followed and installations double checked at all times.

You will be expected to represent the company in a professional manner when discussing issues with the customers and in some cases third party companies ensuring you leave them confident in your ability to provide the support required.

KEY SKILLS:

A solid understanding of Windows operating systems ranging from 2000 up to Windows 7/10 coupled with knowledge of Microsoft Office and experience of Network Infrastructure is important.

We are also looking for individuals with experience of either Borland or SQL. Knowledge of both will be highly beneficial.

Our client is looking for technical support analysts with excellent customer service skills coupled with solid timekeeping, adaptable to take on new practices and technology and comfortable working in a fast paced environment.

THE DESIRABLE STUFF:

The ideal candidate may have knowledge of software development practices / scripting in either Visual Basic or C#.

Anyone with knowledge of Card Payment Processes or Petrol Forecourt Systems are likely to receive an immediate interview request.

THE SHIFT PATTERN:

The ideal candidates will work a “4 days on 4 days off” shift pattern and comfortable with 2 night shifts a month to assist the 24 hr team.

THE CONCLUSION:

If you have all of the above and would like to learn more, please send a copy of your CV to Oscar at Jonothan Bosworth for more information.

CATEGORIES:

Project Engineer

Project Engineer | Leeds | Up to £42,000

Jonothan Bosworth | Recruitment Specialists are recruiting for a Project Engineer. This is an exciting job opportunity where you will join a leading Global IT company where you will be responsible for delivering technical aspects of IT projects and leading implementations.

As Project Engineer you’ll be active in IT project delivery activities, to include scoping, analysis and planning. Whilst documenting, building and configuring of Servers and hardware both on site and office locations.

Your role will also include test and release planning, early life support and the transfer of documentation into support teams, deployment verification and decommission of retired systems.

Role will require travel, driving license and own car required.

Project Engineer job pre-requisites:

Microsoft Azure experience is a must

Experience designing and implementing in an enterprise environment:

Windows Server 2012 R2 (and previous) based on systems including DNS, DHCP, IIS, RDS, DFS, Hyper-V

Active Directory with multiple forests and forests with multiple domains

Microsoft Application Servers, Exchange 2007+, Lync 2010+, SharePoint 2007+, SQL Server 2008 R2+

VMware vSphere hypervisor 4.1+

Must have good working knowledge of:

Enterprise grade server and storage hardware

Virtualization principles & technologies

PKI

Proxying (Forward and Reverse)

Disaster recovery technologies/ methodologies

Networking principles

Qualifications in ITIL and / or Prince2

***This role has SC clearance as mandatory due to the nature of the work. To apply, you must be willing and able to undergo the UK’s vetting process. Non-UK nationals applying for vacancies where a security clearance is a mandatory requirement, must meet the UK’s 5 year residency criteria in order for their application to be considered. Any person unable to meet these requirements should not apply***
 

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

CATEGORIES:

3rd Line Field Engineer

3rd Line Field Support Engineer | London | £35,000 – £42,000

++ Candidates in a position to interview with 48 hours notice and are in a position to start within 30 days of an offer will have a competitive advantage ++

Jonothan Bosworth Recruitment Specialists are currently looking for an experienced 3rd Line IT Field Support Engineer looking to a great opportunity, working with clients predominantly based in Mayfair & the City.

If a career in the fast paced nature of Hedge Fund Technology & Financial Services excites you, please apply today.

Our client is a leading global IT Managed Services Provider, and due to continued expansion have the exciting opportunity for a 3rd Line Field Engineer to join their dynamic team.

You will be supporting financial services clients predominantly at client offices across Central London, including Hedge Funds and Private Equity Firms. The demand for the highest levels of support and the ability to work well under pressure both individually and as part of a support team will hold you in good stead.

THE KEY RESPONSIBILITIES:

The ideal 3rd Line Field Support Engineer will support and maintain server, desktop and/or network infrastructure for multiple high profile financial service clients. The role is a split between BAU and project work for both existing and new business clients.

THE BASICS: 

Individuals who can provide 2nd/3rd line support on desktop infrastructure and Microsoft Servers, and implement new server and desktop technologies, whilst managing implementation of hardware/software related projects will be considered.

In addition, knowledge around network technologies such as LAN/WAN, DNS, DHCP, TCP/P, and ability to work some out-of-hours weekend telephone support via the on-call rota is likely to result in an interview request.

THE REQUIREMENTS:

Several years demonstrable 2nd/3rd line support experience in a similar role, ideally with financial services sector exposure.

Experience working for a Managed Services Provider (MSP).

Proven detailed knowledge and experience with Microsoft Server, Active Directory & Microsoft Exchange technologies.

THE CONCLUSION:

If you can build and configure Windows 2008 and 2012 Server and Exchange 2010, 2013 and Office 365, have had exposure to a Virtual Environment (VMware, HyperV), coupled with Market Data Knowledge, Tape and Internet Backup Utilities and Network Topologies, then please apply today.

Anyone with complex routing, Cisco IOS, SAN, SQL, Citrix XenApp, Xen Desktop & Mac OSX knowledge is likely to receive an instant interview request.

Please contact Jonothan Bosworth Recruitment Specialists ASAP for immediate consideration.

– – –

This role is an 8.5 hour shift (excluding meal breaks) between 7.30am and 7.30pm, Monday through Friday.

CATEGORIES:

Infrastructure Lead / Manager

Infrastructure Lead / Manager | Basildon | up to £70,000

Jonothan Bosworth Recruitment Specialists are currently looking for an experienced Infrastructure Lead / Manager for a key client; a telecommunications and IT service provider based in South Essex.

Our client is looking for a technically proficient Infrastructure Manager with solid leadership skills and at least 2 years commercial experience of administering, installing and upgrading Citrix Environments as well as virtualisation in VMWare. 

THE INTERVIEW PROCESS: 

If you are available to telephone interview week commencing 10th December and meet with our client as soon as the 15th December then please apply TODAY!

THE BASICS:

As the Infrastructure Lead / Manager you will have experience of successfully leading complex projects and support both business users and systems as well as our clients customers and their systems. The role’s primary focus is on Microsoft Windows, VMware vSphere 6 and Citrix XenApp 7 along with Cisco network support.

If you can take responsibility for issue resolution and ensure tasks are assigned and completed with a substantial ‘hands-on’ approach : working together with the management of the team and strategic direction of internal IT support, upgrade and development, then please apply TODAY.

THE TECHNICAL SKILLS:

As stated, we are looking for Infrastructure Managers / Senior Engineers with demonstrable experience supporting Windows Server and Desktop platforms, with a good understanding of Cisco Switches and Firewalls; solid experience of installing and supporting VMware virtualisation & Infrastructure solutions and experience of installing and upgrading Citrix environments.

If you work with MS Windows 7, 8 & 10, Server 2003, 2008 & 2012, Cisco Switches & Firewalls; iSCSI SAN/NAS Storage as well as Veeam Backup and Replication, Group Policy Management, coupled with SQL experience, you are likely to receive an immediate interview request.

Exposure to SAN administration, troubleshooting and maintenance, Switch and Firewall administration, Network link administration coupled with demonstrable experience of being the technical lead on infrastructure projects will hold you in good stead.

THE CONCLUSION:

Our client has operations covering telecommunications & technology and they work on/with state of the art technological systems to operate a lean back office in an agile manner : so this is a fantastic working environment for individuals who like swift and decisive decision making.

If you are a strong leader with a strong customer focus and possess excellent communication skills coupled with the ability to articulate the technical aspects of the service both succinctly and clearly to people at all levels, then we believe this is a job opportunity that will appeal to you.

Please contact Oscar at Jonothan Bosworth Recruitment Specialists for more information.

CATEGORIES:

Exchange Engineer

Exchange Engineer | Surrey | circa £45,000

Jonothan Bosworth Recruitment Specialists are currently working with a well-established IT Service Provider on an exciting job opportunity based in their Surrey office, as they seek the skills of an experienced, technical 3rd Line Engineer.

++ The ‘hands on’ deployment, planning, scoping, designing and implementation of Microsoft On-Premise Exchange (not including O365) is vital for this role ++

If you live commutable distance from: Epsom, Croydon, Kingston upon Thames, Caterham, Redhill or Dorking this may be the right career move for you.

An experienced “Hands On” Senior 3rd Line Support Engineer (ideally with Microsoft Certifications) is who we are looking for.

The ideal candidate will have several years solid commercial experience working for an MSP in hardware repair, swap out, installation, break fix and maintenance on major brand servers, desktops & notebooks.

Anyone with solid commercial experience with design, implementation and migration of any Microsoft Infrastructure – especially Exchange will be of interest to us.

If you possess a strong technical skillset and can work unsupervised using your own initiative, then this job opportunity will be for you. Around 80% of your work will be carried out remotely from our clients’ office near Epsom in Surrey and there is also a large element of telephone work so excellent communication skills are essential.

THE TECHNICAL SKILLS:

Engineers with good working knowledge and commercial experience with Microsoft Server 2008R2/SBS/2012R2/2016 and experience with design, implementation and migration of Microsoft Exchange will be of interest.

Some Networking skills will be beneficial.

In addition, if you have experience with; Applications, AV Products (i.e. Sophos), Backup Products (i.e. Datto, Veeam), Remote Desktop Services (i.e. Microsoft & Citrix), and Virtualisation (Hyper-V/VMware) we’d like to hear from you TODAY.

Candidates familiar working with Helpdesk PSA Ticketing software such as AutoTask, Connect Wise or similar will be highly desired.

THE OTHER STUFF:

This role is centred on the support, maintenance and break/fix of both hardware and software; installation, service, repair & break/fix of HP ProLiant & Dell PowerEdge Servers, Desktops & Notebooks, and the servicing of DSL & Lease Line Circuits and associated hardware.

So, if you have solid experience around diagnosing, trouble-shooting and resolving IT issues, as well as checking & monitoring client servers and backups and responding to flagged failures, please get in  touch.

THE DESIRABLES:

3rd Line Engineers with experience in managing a team of engineers to deploy and deliver IT projects, with knowledge of IP Telephony (BroadSoft & Polycom) & Storage (Dell EqualLogic & HP) and Pre Sales IT Technical Support skills are likely to receive an immediate interview request.

CONCLUSION:

This a fantastic job opportunity for the right individual, as our client encourages, promotes and invests in further training to develop and improve all staff.

Benefits include evening & weekend overtime, mobile & internet covered expenses, and vendor training.

A full UK driving license is desirable and you MUST be available to work flexible hours including: evenings and weekends on a shared shift basis.

If you are highly positive, customer focused and highly skilled with an aptitude to work harmoniously with colleagues with a strong outgoing personality and solid communication skills you will be of interest to our client.

Please contact Jonothan Bosworth Recruitment Specialists ASAP for more information.

CATEGORIES:

3rd Line Engineer

Senior Engineer | Surrey | circa £45,000

Jonothan Bosworth Recruitment Specialists are currently working with a well-established IT Service Provider on an exciting job opportunity based in their Surrey office, as they seek the skills of an experienced, technical 3rd Line Engineer.

++ The ‘hands on’ deployment, planning, scoping, designing and implementation of Microsoft Exchange (not including O365) is vital for this role ++

If you live commutable distance from: Epsom, Croydon, Kingston upon Thames, Caterham, Redhill or Dorking this may be the right career move for you.

An experienced “Hands On” Senior 3rd Line Support Engineer (ideally with Microsoft Certifications) is who we are looking for.

The ideal candidate will have several years solid commercial experience working for an MSP in hardware repair, swap out, installation, break fix and maintenance on major brand servers, desktops & notebooks.

Anyone with solid commercial experience with design, implementation and migration of any Microsoft Infrastructure – especially Exchange will be of interest to us.

If you possess a strong technical skillset and can work unsupervised using your own initiative, then this job opportunity will be for you. Around 80% of your work will be carried out remotely from our clients’ office near Epsom in Surrey and there is also a large element of telephone work so excellent communication skills are essential.

THE TECHNICAL SKILLS:

Engineers with good working knowledge and commercial experience with Microsoft Server 2008R2/SBS/2012R2/2016 and experience with design, implementation and migration of Microsoft Exchange will be of interest.

Some Networking skills will be beneficial.

In addition, if you have experience with; Applications, AV Products (i.e. Sophos), Backup Products (i.e. Datto, Veeam), Remote Desktop Services (i.e. Microsoft & Citrix), and Virtualisation (Hyper-V/VMware) we’d like to hear from you TODAY.

Candidates familiar working with Helpdesk PSA Ticketing software such as AutoTask, Connect Wise or similar will be highly desired.

THE OTHER STUFF:

This role is centred on the support, maintenance and break/fix of both hardware and software; installation, service, repair & break/fix of HP ProLiant & Dell PowerEdge Servers, Desktops & Notebooks, and the servicing of DSL & Lease Line Circuits and associated hardware.

So, if you have solid experience around diagnosing, trouble-shooting and resolving IT issues, as well as checking & monitoring client servers and backups and responding to flagged failures, please get in  touch.

THE DESIRABLES:

3rd Line Engineers with experience in managing a team of engineers to deploy and deliver IT projects, with knowledge of IP Telephony (BroadSoft & Polycom) & Storage (Dell EqualLogic & HP) and Pre Sales IT Technical Support skills are likely to receive an immediate interview request.

CONCLUSION:

This a fantastic job opportunity for the right individual, as our client encourages, promotes and invests in further training to develop and improve all staff.

Benefits include evening & weekend overtime, mobile & internet covered expenses, and vendor training.

A full UK driving license is desirable and you MUST be available to work flexible hours including: evenings and weekends on a shared shift basis.

If you are highly positive, customer focused and highly skilled with an aptitude to work harmoniously with colleagues with a strong outgoing personality and solid communication skills you will be of interest to our client.

Please contact Jonothan Bosworth Recruitment Specialists ASAP for more information.

CATEGORIES:

Service Desk Analyst

Service Desk Analyst | circa £150/ Day | 3 – 6 Months | Bristol

Jonothan Bosworth are currently looking for an experienced 1st/2nd Line Service Desk Analyst based in the Bristol area for one of our key clients.

The successful candidate will be responsible for providing remote support to several of our clients’ customers in the Bristol area, demonstrating excellent communication skills as well as being well versed in problem diagnoses, with the ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.

THE BASICS:

The ideal Service Desk Analyst will undertake a range of 1st & 2nd line ITIL aligned activities, logging and managing incidents and service requests while capturing all details in the Service Desk tool set ensuring incidents and service requests are monitored, updated and closed within the agreed SLA’s.

As Service Desk Analyst you are required to manage PC setup and deployment, Active Directory Group Policies, Web and email filtering solutions as well as deploying and troubleshooting AV and following up with users to ensure issues have been adequately resolved.

THE SKILLS:

Individuals with experience supporting laptops, desktops and mobile devices as well as Windows Server Operating systems and account administration in Microsoft Exchange 2010/2013 and Office365 will be sought after.

Candidates must be well practised in PC and printer set-up & maintenance and have solid Active Directory administration experience.

Any Service Desk Engineers with knowledge of WAN/LANMicrosoft Office and operating systems as well as Microsoft endpoint antivirus protection, remote access tools like WebEx and SCCM remote control and a confidence to pursue necessary investigations and apply theories to ensure integrity of data and systems will be of interest.

THE CONCLUSION:

If you are a strong communicator; confident and a pro-active self-motivated person, able to work in a fast-paced environment : follow processes and procedures correctly with minimum oversight we’d like to speak with you TODAY.

Please contact Oscar at Jonothan Bosworth Recruitment Specialists for more information.

CATEGORIES:

Infrastructure Engineer

Infrastructure Engineer | London | circa £48,000

++ Ideally we are looking for someone who is quite strong in Networking, Citrix NetScaler, HP 3PAR SAN and VMware ++

Jonothan Bosworth Recruitment Specialists are currently looking for an IT Infrastructure Engineer to join one of our key clients, based Nr Camden in London.

As the Infrastructure Engineer you will be responsible for designing, building, configuring, maintaining and developing our clients’ IT Infrastructure; including but not limited to: servers (including virtual servers), routers, switches, firewalls, data communication lines, operating systems, databases, storage systems, telephony and other types of systems.

THE BASICS:

This is primarily project-based work; implementing the various IT infrastructure related projects which are assigned via the project management team, which will see you pro-actively manage the network monitoring solutions, administer patch management, anti-virus and web filtering as well as administer and maintain the telephone system, including telephone switches.

In addition, you will assist with troubleshooting, systems backups and archiving, as well as performing complex troubleshooting, backup, archiving, and disaster recovery tasks, whilst providing 3rd line support to the Service Desk for escalated incidents.

THE TECHNICAL SKILLS:

IT Infrastructure Engineers who with several years’ experience in the following areas should apply TODAY:

Virtualisation:

VMware ESX server

-Site recovery manager

Citrix:

-Current XenApp 7.1 and previous versions

HP 3PAR:

-Volume creation/administration

Storage management

-Replication

Cisco:

ASA firewalls

-Wireless Solutions : WCS

-Management solutions : LMS

THE ADDITIONAL STUFF:

We are looking for Engineers with demonstrable working knowledge around: Fortinet : FortiGate firewalls, Avaya VOIP administration and support, with an understanding of HP/Dell Thin Client Deployment, as well as DPM backup software administrative skills and experience with Modern Cable Management Solutions and Principles.

THE DESIRABLES:

If you currently hold a CCA, VCP or ACA (Avaya) or a PRINCE2 Practitioner qualification you are like to be of interest.

THE CONCLUSION:

Immediate consideration will be given to individuals with a drive to meet targets, seek to improve quality and standards of excellence, coupled with an ability to convey information clearly, accurately and convincingly. Engineers who have actively contributed to a positive working environment and are able to work under pressure and to deadlines should apply TODAY.

This job opportunity comes with 28 days holiday, up to 10% pension and fully paid training courses, every yeat

Please contact Jonothan Bosworth for more information.

CATEGORIES: