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3rd Line Engineer

3rd Line Support Engineer | Bournemouth | Up to £31,000

Jonothan Bosworth Recruitment Specialists are currently looking for an experienced 3rd Line Service Desk Engineer who is keen to advance their career within the IT support industry.

Do you have experience in 3rd Line customer support?…. Are you a good Desktop Support Engineer?….Is Windows, Active Directory, Exchange or Citrix your thing?…. Then please apply

As 3rd Line Support Engineer you will join a dynamic and technically focused team. If you’re passionate about technology, good at problem solving, with excellent communication skills then we would like to hear from you.

Job pre-requisites:

Experience working on a service desk in a 3rd Line Support role

You will have a good understanding of PC/Laptop hardware to include Mac

Windows 9 and 10 OS, Windows 2008/2012/2016 Server, active directory, group policy

Exchange server 2010/2013/2016, Office 365, Citrix XenApp, Lync

Network devices including Firewalls (IP routing, IPSec, VPN, VLAN, LACP) LAN switches and routers an advantage

Datacentres and virtualisation (VMWare & Hyper-V) an advantage

Job benefits: You will join a dynamic team, who offer training and career development within a fast-paced working environment. A great office working environment with team events.

3rd Line | Support | Service Desk | Desktop Support | IT Support | Support Engineer

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

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Unified Communications Solutions Consultant

Unified Communications Solutions Consultant | Exeter | £40,000 – £55,000

Jonothan Bosworth Recruitment Specialists are looking for a Unified Communications Solutions Consultant to join our client; a forward thinking, dynamic and growing IT company.

You will form part of a team that provides Unified Communications Pre-sales, installations and assistance in resolving technical issues for customers throughout the UK. You’ll ideally be based within commuting distance from Exeter, you will attend customers sites and have the opportunity to be home based.

If you have a solid understanding of your area of specialisation within Unified Communications with Skype for Business and deemed a subject matter expert this could be the perfect job opportunity for you.

Full UK driving license is required with own car.

THE BASICS:

As UC Solutions Consultant you’ll work with the sales and business development teams to create and maintain the portfolio of services to customers.

You will review technology advancements and customer requirements whilst ensuring agile working, assist in pre-sales work, providing technical expertise and strategic direction.

You’ll be able to provide and manage the scope of works required to deliver the solution, with a hands-on approach, carrying out the implementation when required.

THE TECHNICAL STUFF:

Microsoft Unified Communications experience is essential for this job role with at least two of the following technologies:

Skype for Business/Lync

Microsoft Teams

Exchange 2007 or above

Experience with Audiocodes/Sonus Sessions Border Controllers administration and support

SIP Trunks

Competent in working with SSL Certificates

Load balancing technologies administration and support

Understand core telephony concepts such as signaling, codecs, dial plans, phone number manipulation, call routing

Call quality analytics and reporting experience

Deep understanding of LAN/WAN concepts and infrastructure

Experience with Enterprise Voice deployment and rollout

Experience integrating IP and TDM based telephony systems

Exceptional troubleshooting skills, using methodical and logical approaches

Competent in server administration, installing, configuring and troubleshooting Windows Server and accompanying roles such as Active Directory, DHCP, DNS, Exchange, Group Policy, SQL, RRAS

Administration and support of cloud solutions such as Office 365

Competent networking administration and troubleshooting skills in switching, routers and firewalls

Comfortable with installation of windows updates and service packs on servers whilst assessing business impact and risks associated with carrying out such work

THE CONCLUSION:

If you have experience in the specification, design and deployment of a range of core products with the ability to make sound decisions along with the being able to match the specific benefits of ideas and services to viable solutions for customers with the above pre-requisites then we would like to hear from you.

Please contact Claire at Jonothan Bosworth Recruitment Specialists for more information.

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Service Desk Manager

IT Service Desk Manager | Buckinghamshire | up to £60,000

Jonothan Bosworth Recruitment Specialists are currently working with its newest partner : an international product & services company, who continue their upward trajectory as one of the UK’s leading suppliers in their field.

We are looking for an IT Service Desk Manager with demonstrable IT transformation skills and solid exposure to ServiceNow to join a dynamic and progressive team.

Our client is located in Buckinghamshire, near Milton Keynes, and they invest considerably in staff development and training so you can expect to receive comprehensive training to aid your career progression – not only in the UK but throughout their global network.

The IT Service Desk Manager will report to the IT Director and be responsible for delivering exceptional IT support to all national sites; ensuring swift resolution of incidents and issues logged with the service desk.

THE BASICS:

We are looking for individuals who can ensure all services are in-line with what is required, providing technical support and able to motivate a team. If you have experience of conducting client and vendor meetings on service delivery : and reviewing and assessing SLA’s, we’d like to hear from you today.

THE SPECIFICS:

IT Service Desk Managers with experience of launching or re-launching the Service Desk as part of a transformation programme, with proven IT Team Leader experience should apply.

As stated above, experience with ServiceNow, coupled with a friendly and approachable demeanour : whilst being familiar with the relevant IT systems, tools and platforms is what we are looking for.

Managing a small team of service desk technicians and supporting thousands of users across all our clients’ UK sites will make up part of your role.

THE ADDITIONAL STUFF:

If you have strong problem-solving skills as an inspirational leader with relentless drive to do things better, ensuring all issues are raised, logged and resolved to reduce repeat user issues, coupled with experience of configuring and operating an ITSM tool; experience of computer hardware, including HP, Toshiba, Apple and experience with desktop operating systems, including Windows 10 & Mac OS you are likely to receive an immediate interview request.

ITIL Certification is desirable.

THE BENEFITS:

Our client offers an excellent benefits package pension scheme, complementary life insurance, financial incentive schemes, childcare vouchers, free on-site parking, subsidised restaurant, discounts on major retail outlets including groceries and more.

THE CONCLUSION:

IT Service Desk Managers accustomed to monitoring and analysing service desk performance and driving improvements within the service desk team, as well as asset tracking all hardware and all software licenses for all sites; with an ablity to produce documentation and procedures related to Service Desk 1st line and 2nd support in line with ITIL principles should APPLY TODAY.

For more information about this job opportunity, contact Jonothan Bosworth Recruitment Specialists.

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Infrastructure Manager

Infrastructure Manager | up to £55,000 | London

Jonothan Bosworth Recruitment Specialists are looking for an Infrastructure Manager to join our client; a forward thinking, not for profit organisation that provides information & data management solutions.

If you are currently working as an IT Services Manager, IT Manager, 4th Line Engineer, Senior Infrastructure Engineer or Technical Lead : this could be the perfect job opportunity for you.

THE BASICS:

As the Infrastructure Manager / IT Services Manager you will be responsible for the development, maintenance and secure operation of our clients’ public website and private portal products. In addition, you will take the lead on server administration, network administration, IT security, end user computing support, telephony systems and vendor management.

A thorough working knowledge and understanding of the Microsoft Stack is important.

THE TECHNICAL STUFF:

Our clients’ estate is almost exclusively hosted in Microsoft’s Azure public cloud so you must be familiar with Microsoft Azure or analogous environments such as AWS or Google Cloud.

We are looking for individuals with experience of infrastructure management and IT service delivery experience, against a backdrop of managing Microsoft Azure, server & network administration, backup and recovery.

Hands on working experience with AD & SSL administration, DNS & IT Security are also vital components of this role.

THE OTHER STUFF:

As part of your role responsibility, you will guide 2nd line team member(s), ensuring that tickets are attended to promptly according to agreed priority classification, whilst providing technical assistance to the organisation to facilitate maintaining various accreditations, in particular; ISO27001.

THE CONCLUSION:

Technical leaders with hands on server and network administration, system security, vendor management and client services experience who can also display a commitment to working positively within a framework guided by certified information standards and information sharing protocols should APPLY TODAY.

IT Security qualifications and/or experience of relevant frameworks (e.g. COBIT) and /or ITIL beyond Foundation will be desirable.

Please contact Jonothan Bosworth Recruitment Specialists for more information.

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3rd Line Engineer

3rd Line / Field / Server Engineer | Central London | up to £50,000

Jonothan Bosworth Recruitment Specialists are currently working with an award winning global IT Support and Managed Services Provider (MSP) specialising in the financial services sector. Due to expansion, there is an exciting opportunity to join their multi-cultural team as a Field Engineer. Our client prides itself on providing extremely high levels of support within a very busy and demanding financial sector, primarily Hedge Funds and Private Equity Firms. Our client offers exposure to varied environments and exciting technologies. There are excellent career development and internal progression opportunities within the business. Competitive remuneration, competitive overtime rates, and paid holiday are all part of your package.

THE SUMMARY:

As a Field Engineer you will provide on-site support for multiple clients, oftentimes visiting several central London based clients in one day. You will be exposed to and work with multiple technologies and environments, and are responsible for the support and maintenance of server, desktop, and network infrastructure for high profile financial services clients. This field support role based out of  our clients’ HQ in South West London.

THE RESPONSIBILITIES:

  • Provide technical support for desktop infrastructure and Servers
  • Implement new server and desktop technologies
  • Availability for out-of-hours support via an on-call rotation
  • Provide client-facing technical support, and communicate in a timely manner with clients per SLA and average response times
  • Update tickets with current and thorough information
  • Submit timesheets per the regional office requirements

THE EXPERIENCE:

  • Several years demonstrable 2nd/3rd line support experience in a similar role (experience with a MSP is a strong plus)
  • Financial services sector experience preferred
  • Proven detailed knowledge and experience with the following:
    • Microsoft Server, Active Directory & Microsoft Exchange technologies
    • Citrix XenApp and Xen Desktop
    • SAN
    • SQL
    • Firewall (Cisco ASA, IOS)
    • LAN/WAN, DNS, DHCP, TCP/P
    • Backup Solutions
  • Ability to:
    • Build / Configure / Manage Windows 2012, 2016, 2019 Servers
    • Build / Configure / Manage Exchange 2010, 2013, 2016
    • Configure / Manage Office 365
  • Desired Knowledge:
    • Network Topologies and complex routing
    • Mac OSX
    • Meraki WiFi and network devices
  • Desired Certifications:
    • Microsoft (MCITP, MCSE)
    • Cisco (CCNA, CCNP)

THE SKILLS:

  • Ability to work in high pressure environments individually and as part of a team
  • Clearly articulate technology, troubleshooting, and solutions to a variety of audiences, including technical and non-technical persons
  • Excellent spoken and written English

THE CONCLUSION:

This job opportunity will be ideal for an Engineer with solid, Windows desktop 10, Windows server admin; capable of interacting with clients, as well as being technically competent and highly motivated.

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Application Support Analyst

Application Support Analyst | up to £40,000 | Birmingham

Jonothan Bosworth Recruitment Specialists are currently working with a global IT consultancy who have a solid footprint in the UK and Global market.

As the Application Support Analyst, you will be required to work alongside the existing support team to deliver application support/installation services along with assisting the testing and development teams, so some exposure to testing or development environments is a requirement.

This role will suit someone with a broad range of Application Support experience as well as individuals who can work proactively and are keen to add value to their new team.

THE BASICS:

In this position you’ll be required to provide detailed analysis of system defects as and when required along with taking personal responsibility for resolution of support incidents in line with the SLA or OLAs.

You’ll be required to identify and implement service improvements, understand and adhere to quality and security standards and processes along with managing your own workload and supporting others within your team when required. This is an exciting opportunity to get hands on with an innovate product that’s being used by leading companies daily.

THE TECHNICAL STUFF:

Support Analysts with experience working within / supporting a Red Hat Linux environment as well as basic Oracle knowledge will be of great interest. So too will Analysts with working knowledge of Java along with past involvement with root cause analysis and problem investigating.

Individuals with experience working within an ITIL Environment will be of high interest to our client as will those who have experience using ITSM/Remedy. Application Support Analysts with the ability to manage and fulfil service requests, incidents, problems and changes will be sought after.

THE ADDITIONALS:

If you have previously implemented technical designs that work effectively and efficiently within overall system architecture, following the project standards then this could be the job for you. You will also be required to maximise the security, data integrity and performance of the supported application environments, whilst identifying, communicating and/or reducing risk where possible.

We’re looking for Analysts who can be flexible to work out of hours occasionally for project work, and someone who is happy to travel to our clients offices throughout the UK or their client sites from time to time.

THE CONCLUSION:

This is a great opportunity to work for an impressive organisation, with a global presence. If you are passionate and all things technical; and are ready to step up to the next level, then this could the perfect fit for you, right now.

If this role is of interest, contact the team at Jonothan Bosworth Recruitment Specialists for more information.

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Service Desk Team Leader

Service Desk Team Leader | Bournemouth | Up to £35,000

Jonothan Bosworth Recruitment Specialists are currently looking for a hands-on Team Leader to manage a 1st | 2nd Line Support team.

As Service Desk Team Leader, you will manage a team of 1st and 2nd Line Support Engineers, whilst being hands on you will manage, motivate and drive the team forwards.

Team Leader Job role:

As Service Desk Team Leader, you will be process driven, proactive, have a great attention to detail with an inquisitive mind and always be prepared to challenge conventional methods whilst encouraging innovation throughout the team. You will also be someone who actively looks to take ownership of a problem and drive that to a smooth and successful resolution.

Whilst managing and supervising the team, you will deal with escalations, act as customer lead along with incident and service request management.

Pre-requisites:

  • You will have experience working as a supervisor, team leader, manager within a helpdesk, service desk environment
  • You will be passionate in driving quality throughout your team
  • You will have excellent written and verbal communication skills
  • Experience managing and working with SLA’s & KPI’s
  • Proven experience in developing team members
  • Knowledge of the ITIL Framework preferably qualified with ITIL Foundation
  • Demonstrable experience with improving process & procedures
  • Windows 2003/2008/2012 Server administration and basic configuration and troubleshooting
  • Windows 7/8 desktop support experience
  • Active Directory administration and configuration including Group Policy
  • You can multi-task and you have an aptitude for problem solving
  • Knowledge of network and router/firewall remote troubleshooting and configuration. TCP/IP, DNS and DHCP

Clean driving license

Benefits: This is a great time to join a growing and progressive IT company. You will be given excellent training and support and a clear progression path. Great work life balance, to include office outings/parties/events.

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

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2nd Line Support Engineer

2nd Line Support Engineer | Bournemouth | £22,000 to £32,000

Jonothan Bosworth Recruitment Specialists are currently looking for an experienced Service Desk Engineer | 2nd | 3rd Line Support, who is keen to advance their career within the IT support industry.

Do you have experience in 2nd Line customer support?…. Are you a good Desktop Support Engineer?….Is Windows, Active Directory, Exchange or Citrix your thing?…. Then please apply

As 2nd Line Support Engineer you will join a dynamic and technically focused team. If you’re passionate about technology, good at problem solving, with excellent communication skills then we would like to hear from you.

Job pre-requisites:

It’s not essential that you have all these skills, training will be provided accordingly

Experience working on a service desk in a 2nd Line Support role

You will have a good understanding of PC/Laptop hardware to include Mac

Windows 9 and 10 OS, Windows 2008/2012/2016 Server, active directory, group policy

Exchange server 2010/2013/2016, Office 365, Citrix XenApp, Lync

Network devices including Firewalls (IP routing, IPSec, VPN, VLAN, LACP) LAN switches and routers an advantage

Datacentres and virtualisation (VMWare & Hyper-V) an advantage

Job benefits: You will join a dynamic team, who offer training and career development within a fast-paced working environment. A great office working environment with team events.

2nd Line | Support | Service Desk | Desktop Support | IT Support | Support Engineer

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

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IT Operations Team Leader

IT Operations Team Leader | Nr Guildford | circa £70,000

Jonothan Bosworth Recruitment Specialists are currently looking for an IT Operations Team Leader for our key client; a managed cloud, infrastructure and IT consultancy provider based in Surrey.

As IT Operation Team Leader you will provide operational and technical support plus consultancy expertise to our clients managed service and the customers consuming services from our clients datacentres and own systems.

THE BASICS:

You will act as primary point of contact for any technical requirements or queries relating to the services delivered from our clients datacentre environments, allocating work correctly within the team to maintain SLA’s.

It is also a requirement that all candidates are eligible to pass a security screening to Baseline Personnel Security Standards to be considered for this position.

THE SKILLS:

If you have several years experience in a hands on technical consultancy environment, comfortable in  client facing positions with up to date knowledge of data centre hosting, virtualisation (server and desktop), networking, authentication, storage, security and monitoring then we’d like to hear from you!

IT Operations Team Leaders should also have excellent Hyper-V, VMWare, Windows Server 2012 experience coupled with proven System Centre skills; (SCCM, SCVMM) and knowledge of Microsoft Active Directory Domain Services/Group Policy/DNS.

The ideal candidate will also have knowledge of Microsoft SQL Server, Hands-On Networking Cisco routing & switching and with a Security best practice awareness (ISO quality standards).

DESIRABLES:

Any candidates with experience of Monitoring SolutionsPublic Cloud (Azure/AWS), Commvault, Swivel 2FA, Load Balancing or Sophos UTM will be highly sought after.

If you have hands on experience of Juniper, Solarwinds NPM/IPAM/NCM/Netflow, Skype for Business or Dell Compellent Storage Systems in an IT Managed Service / MSP environment then you are likely to receive an immediate interview request.

CONCLUSION:

Pro-active individuals with sound documentation and presentation skills coupled with the majority of the above skills and experiences are of interest.

For more information, please contact Jonothan Bosworth Recruitment Specialists. 

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Cloud Infrastructure Consultant

Cloud Infrastructure Consultant | up to £75,000 or £475 /day 

Jonothan Bosworth Recruitment Specialists are currently seeking an Infrastructure Cloud Consultant for one of our key clients; a managed cloud, infrastructure and IT consultancy provider based in Surrey.

The ideal candidate will provide hands-on technical consultancy to our client and their UK client base, assisting with defining and planning technical strategy, standards and their future services roadmap.

THE BASICS:

As Cloud Infrastructure Consultant you will assist in the Pre-sales / Project & Service Management process as a technical subject matter expert (SME) to ensure designs fulfil both customer requirements and operational standards.

Consultants will review and recommend new technologies to improve our clients service and provide hands-on configuration of complex and custom components for project implementations and service improvements/changes.

You will be responsible for creating comprehensive technical documentation within core competency areas, for internal and external use and provide presentation of written or oral reports, including proposal creation, to internal and external stakeholders.

If you have experience consulting with new and existing customers to deliver value added professional services such as capacity planning, security audits, performance optimisation, customer premise deployments and migrations then this job opportunity should be for you!

THE KEY SKILLS:

Consultants should have several years experience in a client facing technical consultancy role, be highly motivated, confident and ambitious with meticulous approach to work and of course excellent interpersonal & communication, documentation and presentation skills.

Experience of DaaS, PaaS, IaaS is essential to be considered for this position coupled with solid understanding around Public Cloud experience Azure & AWS.

Cloud Infrastructure Consultants will be experienced around data centre hosting (Private Cloud), Virtualisation (server and desktop), O365Networking, Authentication, Security, Desktop & Skype for Business.

DESIRABLE:

Any candidate with experience of Dell and HP server based environments, Hyper-V and/or VMWare or SAN storage : design, performance tuning, implementations and upgrades is likely to result in an immediate interview request.

If you have additional knowledge around Active Directory, Microsoft SQL, Exchange, Solarwinds, Cisco Networks, ASA, switching, routing and firewalls then you will be highly sought after.

THE QUALIFICATIONS:

Essential: Professional qualifications such as MCSE, CCNA and degree (or equivalent) ITIL V3.

Desirable: PRINCE2 Foundation qualified or certification around partners AWS / Azure / Dell EMC.

THE CONCLUSION:

If you are a confident communicator, proficient with the above technologies with a hands-on, pro-active approach to troubleshooting and problem solving coupled with sound documentation and presentation skills then please apply TODAY!

For more information please contact Jonothan Bosworth Recruitment Specialists. 

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