Technical Account Manager

Technical Account Manager | up to £45,000 + £10,000 OTE | South West London

Jonothan Bosworth Recruitment Specialists are working with an award-winning global IT managed services company. Our client continues to expand, which has provided the opportunity for a motivated and forward-thinking Technical Account Manager to join their ranks.

The types of end user that you’ll support are: Hedge Funds, Private Equity & Boutique Trading firms. Candidates who can demonstrate the very best levels of support and can thrive in this fast-paced and exciting environment should apply TODAY!

THE BASICS:

We are looking for a qualified Technical Account Manager who can retain and generate increased revenue, whilst establishing, managing and growing relationships with clients and key stakeholders; attend regular client meetings for performance reports, service improvements, infrastructure improvements and enhancements, whilst managing the full sales cycle.

If you can prepare hardware/ software quotes and work cost estimates, analyse customer’s needs; suggest upgrades or infrastructure enhancements to meet requirements and advise clients on technology directions that best support their business needs we’d like to hear from you TODAY.

Technical Account Managers who can effectively manage multiple projects, overseeing quality control throughout the life cycle whilst working closely with the Technical Team Leaders, Engineering Team and Service Development Manager on the delivery of client projects : underpinned with the ability to provide problem management support to high profile customer issues are likely to receive an immediate interview request.

THE EXPERIENCE:

Technical Account Managers with over 5 years of experience in a similar role : having worked in a Managed Service industry and can display and apply knowledge of technologies including: Cloud Solutions, Cyber Security, Microsoft, Infrastructure Networks, Server VirtualisationThin client technologies and an awareness and understanding of additional software programmes and technologies will be highly sought after.

THE ADDITIONALS:

-Provide technical support for the customer to support post-sales processes

-Address all product-related queries on time

-Analyse customers’ needs and suggest upgrades or additional features to meet their requirements

-Keep track of service performance metrics

-Able to work under pressure

-Excellent verbal, written communication & presentation skills

-Strong analytical and problem-solving skills

-Flexible approach to work

THE DESIRABLES:

Any Account Manager with ITIL and/or Prince 2 would be sought after.

THE CONCLUSION:

Technical Account Managers who can ensure root-cause analysis, drive customer satisfaction improvement processes including ticket surveys and can provide project management assistance and oversee quality control throughout the project life cycle are the candidates we’d like to hear from TODAY.

CATEGORIES:

Head of IT

Head of IT | South Essex | up to £70,000

Jonothan Bosworth Recruitment Specialists are currently looking for a technically proficient Head of IT for a key client; a telecommunications and IT service provider based in South Essex.

Due to continued expansion, our client is looking for an experienced individual responsible for the management of all IT aspects across multiple sites.  

The ideal candidate should have strong leadership skills and should have at least 2 years commercial experience of administering, installing and upgrading Citrix Environments as well as virtualisation in VMWare.  

THE BASICS:

As the Head of IT you will have experience working at senior stakeholder level both technical and non-technical with technical skills in infrastructure and comms and possess strong management, leadership, negotiation and communication skills.

You will have experience of successfully leading complex projects and performing in a similar role  and comfortable supporting business users and systems with a primary focus on Microsoft Windows, VMware vSphere 6 and Citrix along with Cisco network support. 

If you can take responsibility for issue resolution and ensure tasks are assigned and completed with a substantial ‘hands-on’ approach : working together with the management of the team and strategic direction of internal IT support, upgrade and development, then please apply TODAY.

THE TECHNICAL SKILLS:

As stated, we are looking for Infrastructure Managers / Senior Engineers with demonstrable experience supporting Windows Server and Desktop platforms, with a good understanding of Cisco Switches and Firewalls; solid experience of installing and supporting VMware virtualisation & Infrastructure solutions and experience of installing and upgrading Citrix environments.

If you work with MS Windows 7, 8 & 10, Server 2003, 2008 & 2012, Cisco Switches & Firewalls; iSCSI SAN/NAS Storage as well as Veeam Backup and Replication, Group Policy Management, coupled with SQL experience, you are likely to receive an immediate interview request.

Exposure to SAN administration, troubleshooting and maintenance, Switch and Firewall administration, Network link administration coupled with demonstrable experience of being the technical lead on infrastructure projects will hold you in good stead.

THE CONCLUSION:

Our client has operations covering telecommunications & technology and they work on/with state of the art technological systems to operate a lean back office in an agile manner : so this is a fantastic working environment for individuals who like swift and decisive decision making.

If you are a strong leader with a strong customer focus and possess excellent communication skills coupled with the ability to articulate the technical aspects of the service both succinctly and clearly to people at all levels, then we believe this is a job opportunity that will appeal to you.

Please contact Oscar at Jonothan Bosworth Recruitment Specialists for more information.

CATEGORIES:

3rd Line Support

3rd Line Support | Plymouth | Up to £35,000

Jonothan Bosworth Recruitment Specialists are currently looking for a 3rd Line Support Analyst where you will maintain and support the IT infrastructure of a large and reputable company.

As 3rd Line Engineer, you will be customer focussed and have great technical ability where you will have autonomy and ownership to make changes.

3rd Line Support job role:

Administration and maintenance of mission critical web and database servers (predominantly Microsoft)

Proactive problem solving, respond to Helpdesk escalations raised at 3rd line level

Maintaining the 3rd line call status via the Helpdesk incident tracking system

Collecting and maintaining KPIs of key systems up time and performance

Pre-requisites:

You will have excellent working knowledge of Microsoft Server environments including Active Directory, Windows Server OS, SQL, Lync (Skype for Business) and Exchange.

Knowledge of Endpoint and Enterprise security.

Knowledge of building Windows Desktop images.

Exposure to Backup systems and SAN technology.

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

 

CATEGORIES:

Senior Engineer

Senior Engineer | Surrey | circa £45,000

Jonothan Bosworth Recruitment Specialists are currently working with a well-established IT Service Provider on an exciting job opportunity based in their Surrey office, as they seek the skills of an experienced, technical 3rd Line Engineer.

++ The ‘hands on’ deployment, planning, scoping, designing and implementation of Microsoft Exchange (not including O365) is vital for this role ++

If you live commutable distance from: Epsom, Croydon, Kingston upon Thames, Caterham, Redhill or Dorking this may be the right career move for you.

An experienced “Hands On” Senior 3rd Line Support Engineer (ideally with Microsoft Certifications) is who we are looking for.

The ideal candidate will have several years solid commercial experience working for an MSP in hardware repair, swap out, installation, break fix and maintenance on major brand servers, desktops & notebooks.

Anyone with solid commercial experience with design, implementation and migration of any Microsoft Infrastructure – especially Exchange will be of interest to us.

If you possess a strong technical skillset and can work unsupervised using your own initiative, then this job opportunity will be for you. Around 80% of your work will be carried out remotely from our clients’ office near Epsom in Surrey and there is also a large element of telephone work so excellent communication skills are essential.

THE TECHNICAL SKILLS:

Engineers with good working knowledge and commercial experience with Microsoft Server 2008R2/SBS/2012R2/2016 and experience with design, implementation and migration of Microsoft Exchange will be of interest.

Some Networking skills will be beneficial.

In addition, if you have experience with; Applications, AV Products (i.e. Sophos), Backup Products (i.e. Datto, Veeam), Remote Desktop Services (i.e. Microsoft & Citrix), and Virtualisation (Hyper-V/VMware) we’d like to hear from you TODAY.

Candidates familiar working with Helpdesk PSA Ticketing software such as AutoTask, Connect Wise or similar will be highly desired.

THE OTHER STUFF:

This role is centred on the support, maintenance and break/fix of both hardware and software; installation, service, repair & break/fix of HP ProLiant & Dell PowerEdge Servers, Desktops & Notebooks, and the servicing of DSL & Lease Line Circuits and associated hardware.

So, if you have solid experience around diagnosing, trouble-shooting and resolving IT issues, as well as checking & monitoring client servers and backups and responding to flagged failures, please get in  touch.

THE DESIRABLES:

3rd Line Engineers with experience in managing a team of engineers to deploy and deliver IT projects, with knowledge of IP Telephony (BroadSoft & Polycom) & Storage (Dell EqualLogic & HP) and Pre Sales IT Technical Support skills are likely to receive an immediate interview request.

THE INTERVIEW:

A face to face interview could take place as soon as Thursday 27th September 2018

CONCLUSION:

This a fantastic job opportunity for the right individual, as our client encourages, promotes and invests in further training to develop and improve all staff.

Benefits include evening & weekend overtime, mobile & internet covered expenses, and vendor training.

A full UK driving license is desirable and you MUST be available to work flexible hours including: evenings and weekends on a shared shift basis.

If you are highly positive, customer focused and highly skilled with an aptitude to work harmoniously with colleagues with a strong outgoing personality and solid communication skills you will be of interest to our client.

Please contact Jonothan Bosworth Recruitment Specialists ASAP for more information.

CATEGORIES:

Infrastructure Manager

Infrastructure Manager | London | circa £55,000

Jonothan Bosworth Recruitment Specialists are currently looking for an IT Infrastructure Manager to join one of our key clients, based Nr Camden in London.

As the Infrastructure Manager you will be responsible for meeting operational needs around the design, build, configuration, maintenance and development our clients’ IT Infrastructure; including but not limited to: servers (including virtual servers), routers, switches, firewalls, data communication lines, operating systems, databases, storage systems, telephony and other types of systems.

THE BASICS:

As the IT Infrastructure Manager you will be the first point of escalation for the infrastructure team and will be expected to manage the team’s workload, assisting them with implementing the various IT infrastructure related projects which are assigned via the project management team. This job role will see you pro-actively oversee the network monitoring solutions, administer patch management, anti-virus and web filtering as well as administer and maintain the telephone system, including telephone switches.

In addition, you will assist with the team with troubleshooting, systems backups and archiving, as well as their ability to perform complex troubleshooting, backup, archiving, and disaster recovery tasks.

THE TECHNICAL SKILLS:

IT Infrastructure Managers who have several years of technical & management experience in the following areas should apply TODAY:

Virtualisation:

VMware ESX server

-Site recovery manager

Citrix:

-Current XenApp 7.1 and previous versions

-Citrix Access Gateway and new version

Microsoft:

Server 2000 : 2016 (AD,DNS,DHCP,GPO)

Exchange 2003/2010/2016/Online 365

-MS SQL 2005 – 2016

-MS Lync 2013/Skype for Business Server

SharePoint

SCCM

Azure AD/IAAS

HP 3PAR:

-Volume creation/administration

Storage management

-Replication

Cisco:

Meraki Switch configuration/management

-Meraki router/VPN configuration/management

-Meraki WIFI configuration/management

THE ADDITIONAL STUFF:

We are looking for someone who can deputise in the event of management absence but can still illustrate a ‘hands on’ approach to the technical tasks such as pro-actively managing the network monitoring solutions and the design, implementation and maintenance of systems, programs & hardware.

THE DESIRABLES:

If you currently hold a CCA, VCP or ACA (Avaya), ITIL or a PRINCE2 Practitioner qualification you are like to be of interest.

THE CONCLUSION:

Immediate consideration will be given to individuals with a good leadership skill set and a drive to meet targets, seek to improve quality and standards of excellence, coupled with an ability to convey information clearly, accurately and convincingly. Technical Leads who have actively contributed to a positive working environment and are able to work under pressure and to deadlines should apply TODAY.

Please contact Jonothan Bosworth Recruitment Specialists for more information.

CATEGORIES:

Infrastructure Engineer

Infrastructure Engineer | London | circa £45,000

Jonothan Bosworth Recruitment Specialists are currently looking for an IT Infrastructure Engineer to join one of our key clients, based Nr Camden in London.

As the Infrastructure Engineer you will be responsible for designing, building, configuring, maintaining and developing our clients’ IT Infrastructure; including but not limited to: servers (including virtual servers), routers, switches, firewalls, data communication lines, operating systems, databases, storage systems, telephony and other types of systems.

THE BASICS:

This is primarily project-based work; implementing the various IT infrastructure related projects which are assigned via the project management team, which will see you pro-actively manage the network monitoring solutions, administer patch management, anti-virus and web filtering as well as administer and maintain the telephone system, including telephone switches.

In addition, you will assist with troubleshooting, systems backups and archiving, as well as performing complex troubleshooting, backup, archiving, and disaster recovery tasks, whilst providing 3rd line support to the Service Desk for escalated incidents.

THE TECHNICAL SKILLS:

IT Infrastructure Engineers who with several years’ experience in the following areas should apply TODAY:

Virtualisation:

VMware ESX server

-Site recovery manager

Citrix:

-Current XenApp 7.1 and previous versions

HP 3PAR:

-Volume creation/administration

Storage management

-Replication

Cisco:

ASA firewalls

-Wireless Solutions : WCS

-Management solutions : LMS

THE ADDITIONAL STUFF:

We are looking for Engineers with demonstrable working knowledge around: Fortinet : FortiGate firewalls, Avaya VOIP administration and support, with an understanding of HP/Dell Thin Client Deployment, as well as DPM backup software administrative skills and experience with Modern Cable Management Solutions and Principles.

THE DESIRABLES:

If you currently hold a CCA, VCP or ACA (Avaya) or a PRINCE2 Practitioner qualification you are like to be of interest.

THE CONCLUSION:

Immediate consideration will be given to individuals with a drive to meet targets, seek to improve quality and standards of excellence, coupled with an ability to convey information clearly, accurately and convincingly. Engineers who have actively contributed to a positive working environment and are able to work under pressure and to deadlines should apply TODAY.

Please contact Jonothan Bosworth for more information.

CATEGORIES:

Infrastructure Lead

Infrastructure Lead | South Essex | up to £65,000

Jonothan Bosworth Recruitment Specialists have started working with its newest client; a telecommunications and IT service provider based in South Essex.

The ideal candidate should have at least 2 years commercial experience of administering, installing and upgrading Citrix Environments as well as virtualisation in VMWare.  

THE BASICS:

As the Infrastructure Lead / Infrastructure Manager / 3rd Line Engineer you will support business users and systems with a primary focus on Microsoft Windows, VMware vSphere 6 and Citrix along with Cisco network support. If you can take responsibility for issue resolution and ensure tasks are assigned and completed with a substantial ‘hands-on’ approach – working together with the management of the team and strategic direction of internal IT support, upgrade and development, then please apply TODAY.

THE TECHNICAL SKILLS:

As stated, we are looking for Infrastructure Managers / Senior Engineers with demonstrable experience supporting Windows Server and Desktop platforms, with a good understanding of Cisco Switches and Firewalls; solid experience of installing and supporting VMware virtualisation & Infrastructure solutions and experience of installing and upgrading Citrix environments.

If you work with MS Windows 7, 8 & 10, Server 2003, 2008 & 2012, Cisco Switches & Firewalls; iSCSI SAN/NAS Storage as well as Veeam Backup and Replication, Group Policy Management, coupled with SQL experience, you are likely to receive an immediate interview request.

Exposure to SAN administration, troubleshooting and maintenance, Switch and Firewall administration, Network link administration coupled with demonstrable experience of being the technical lead on infrastructure projects will hold you in good stead.

THE DESIRABLES:

Managing security.

Application patching and upgrade.

Rare & occasional UK travel to other sites.

THE CONCLUSION:

Our client has operations covering telecommunications & technology and they work on/with state of the art technological systems to operate a lean back office in an agile manner : so this is a fantastic working environment for individuals who like swift and decisive decision making.

If you are a strong leader with a strong customer focus and you possess excellent communication skills coupled with the ability to articulate the technical aspects of the service both succinctly and clearly to people at all levels, then we believe this is a job opportunity that will appeal to you.

Please contact Oscar at Jonothan Bosworth Recruitment Specialists for more information.

CATEGORIES:

IT Project Manager

IT Project Manager | London | circa £415/day

Jonothan Bosworth Recruitment Specialists are currently looking for 2x IT Project Managers as a matter of urgency.

These roles are to support a key client, based near Camden, in London, as they continue to undertake a major IT transformation project.  

If you are a ‘versatile’ IT Project Manager; with strong verbal & written communication skills, then this role should be of interest.

THE BASICS:

IT Project Manager : Role 1

You will be tasked with leading a Citrix upgrade from v6 to v7 (alongside a Windows 10 migration) : to include the ‘build’ and the management of several infrastructure security projects; eProcurement of mobile phone contracts and the reconfiguration of Airwatch (mobile device management platform). In addition to this, you will look after the rollout of new mobile phones and tablets.

IT Project Manager : Role 2

You will be tasked with providing ‘light touch’ support for 3 business led finance systems projects (Treasury Management System, Enterprise Risk Management & Electronic Supplier Form). In addition, you will be responsible for a document management project which will involve moving files off network drives and into our clients’ document management system; SharePoint & possibly other systems too; at which time the application of 5S lean principles will come into play when the migration is done, (to remove any unnecessary files).

THE DURATION:

Both IT Project Manager roles will last 6 months (with the potential for an extension).

THE INTERVIEW PROCESS:

The principle deadline for your application is Wednesday 19th September and a face to face interview will take place between Monday 24th & Wednesday 26th September.

The ideal start date will be: Monday 1st October 2018

THE CONCLUSION:

If you possess solid technical knowledge, coupled with good stakeholder management skills we’d like to hear from you TODAY.

Contact Jonothan Bosworth Recruitment Specialists for more information.

CATEGORIES:

3rd Line Engineer

3rd Line Support Engineer | Surrey | up to circa £45,000

Jonothan Bosworth Recruitment Specialists are currently working with a well-established IT Service Provider on an exciting job opportunity based in their Surrey office, as they seek the skills of an experienced, technical 3rd Line Engineer.

If you live commutable distance from: Epsom, Croydon, Kingston upon Thames, Caterham, Redhill or Dorking this may be the right career move for you.

An experienced “Hands On” 3rd Line Support Engineer with Microsoft Certifications is who we are looking for.

The ideal candidate will have several years solid commercial experience working for an MSP in hardware repair, swap out, installation, break fix and maintenance on major brand servers, desktops & notebooks.

Anyone with solid commercial experience with design, implementation and migration of any Microsoft Infrastructure – especially Exchange will be of interest to us.

If you possess a strong technical skillset and can work unsupervised using your own initiative, then this job opportunity will be for you. Around 80% of your work will be carried out remotely from our clients’ office near Epsom in Surrey and there is also a large element of telephone work so excellent communication skills are essential.

THE TECHNICAL SKILLS:

Engineers with good working knowledge and commercial experience with Microsoft Server 2008R2/SBS/2012R2/2016 and experience with design, implementation and migration of Microsoft Exchange will be of interest.

Some Networking skills will be beneficial.

In addition, if you have experience with; Applications, AV Products (i.e. Sophos), Backup Products (i.e. Datto, Veeam), Remote Desktop Services (i.e. Microsoft & Citrix), and Virtualisation (Hyper-V/VMware) we’d like to hear from you TODAY.

Candidates familiar working with Helpdesk PSA Ticketing software such as AutoTask, Connect Wise or similar will be highly desired.

THE OTHER STUFF:

This role is centred on the support, maintenance and break/fix of both hardware and software; installation, service, repair & break/fix of HP ProLiant & Dell PowerEdge Servers, Desktops & Notebooks, and the servicing of DSL & Lease Line Circuits and associated hardware.

So, if you have solid experience around diagnosing, trouble-shooting and resolving IT issues, as well as checking & monitoring client servers and backups and responding to flagged failures, please get in  touch.

THE DESIRABLES:

3rd Line Engineers with experience in managing a team of engineers to deploy and deliver IT projects, with knowledge of IP Telephony (BroadSoft & Polycom) & Storage (Dell EqualLogic & HP) and Pre Sales IT Technical Support skills are likely to receive an immediate interview request.

CONCLUSION:

This a fantastic job opportunity for the right individual, as our client encourages, promotes and invests in further training to develop and improve all staff.

Benefits include evening & weekend overtime, mobile & internet covered expenses, and vendor training.

A full UK driving license is desirable and you MUST be available to work flexible hours including: evenings and weekends on a shared shift basis.

If you are highly positive, customer focused and highly skilled with an aptitude to work harmoniously with colleagues with a strong outgoing personality and solid communication skills you will be of interest to our client.

Please contact Kira @ Jonothan Bosworth Recruitment Specialists ASAP for more information.

CATEGORIES:

Infrastructure Engineer

Infrastructure Engineer | London | circa £415/day

Jonothan Bosworth Recruitment Specialists are currently looking for 2x Infrastructure Engineers as a matter of urgency:

1 – An Infrastructure Engineer with solid Active Directory, Networking (Cisco) & a comprehensive Server skill set… You will also assist with the ‘Pen Test’ remediation and other audit remediation tasks.

2 – An Engineer with Azure, Azure SSO, Azure password management, Azure multi factor authentication coupled with an SCCM skillset… You will assist our client in some of the projects around implementation of the Azure software set & cloud migration.

– –

Our client has 5 major projects that are due to complete before 2019 and as a result, the need for seasoned Infrastructure Engineers to support the Project work and BAU is apparent.

– –

Please only contact us  if you are able to comply with the following:

– Able to [telephone] interview on Wednesday 12th / Thursday 13th September

– In a position to start a new contract on Monday 17th September (or no later than 24th September)

– Looking for day rate ideally between £375/day – £435/day

– Live a commutable distance from Central  London

– –

The working hours will be 9.00am – 5.30pm, with no off-site work required.

The dress code is smart-casual.

Please contact Jonothan Bosworth Recruitment Specialists for more information.

CATEGORIES: