Service Desk Analyst

Service Desk Analyst | up to £24,000 | Warwick

Jonothan Bosworth are working with their newest client; a leading provider of managed IT services and support provider, based near Warwick & Birmingham, as they look for Service Desk Analysts with excellent customer services skills, the right technical aptitude and a desire to continue to deliver the outstanding service and support.

THE BASICS:

The ideal Service Desk Analyst will undertake a range of 1st & 2nd line ITIL aligned activities as part of a team to support customers and end-users by providing general advice and guidance; Answering telephone calls, monitoring emails and logging tickets to agreed SLA’s.

If you have experience of completing incidents, service requests and other defined activities and (potentially) working from specific customer site with a consultative approach which may include lifecycle support, event triage and resolving subsequent issues within agreed parameters, then you are likely to receive an immediate interview request.

THE SKILLS:

We are looking for confident, pro-active individuals, experienced working under pressure in a fast paced environment – ideally with MS Certificate(s) and have worked within a multi client Managed Service Provider environment.

Individuals with knowledge of MS Office 365 ApplicationsITSM tool experience (i.e. Service Centre/Remedy) and knowledge of Windows 7, 8 & 10, Windows Server 2008 / 2012, 2016, Mac OSX. If you also have Mobile Device Configuration knowledge coupled with a basic understanding of setting up and maintaining users and managing permissions and Anti-Virus software/Anti-Spam solutions, are likely to be of interest to this organisation.

If you have experience supporting Network technology e.g VPN. TCP/IP coupled with a basic understanding of setting up and maintaining users and managing permissions and basic understanding of Anti-Virus software/Anti-Spam solutions, this will be highly desirable.

THE CONCLUSION:

If you are a strong communicator; confident and a pro-active self-motivated person, able to work in a fast-paced environment : follow processes and procedures correctly with minimum oversight, prepared to work differing shift patterns including occasional evenings and weekends and experienced in dealing with technical hardware and software incidents, we’d like to speak with you TODAY.

Please contact Jonothan Bosworth Recruitment Specialists for more information.

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3rd Line Field Engineer

3rd Line Field Support Engineer | London | £35,000 – £40,000

++ Candidates in a position to interview with 48 hours notice and are in a position to start within 30 days of an offer will have a competitive advantage ++

Jonothan Bosworth Recruitment Specialists are currently looking for an experienced 3rd Line IT Field Support Engineer looking to a great opportunity, working with clients predominantly based in Mayfair & the City.

If a career in the fast paced nature of Hedge Fund Technology & Financial Services excites you, please apply today.

Our client is a leading global IT Managed Services Provider, and due to continued expansion have the exciting opportunity for a 3rd Line Field Engineer to join their dynamic team.

You will be supporting financial services clients predominantly at client offices across Central London, including Hedge Funds and Private Equity Firms. The demand for the highest levels of support and the ability to work well under pressure both individually and as part of a support team will hold you in good stead.

THE KEY RESPONSIBILITIES:

The ideal 3rd Line Field Support Engineer will support and maintain server, desktop and/or network infrastructure for multiple high profile financial service clients. The role is a split between BAU and project work for both existing and new business clients.

THE BASICS: 

Individuals who can provide 2nd/3rd line support on desktop infrastructure and Microsoft Servers, and implement new server and desktop technologies, whilst managing implementation of hardware/software related projects will be considered.

In addition, knowledge around network technologies such as LAN/WAN, DNS, DHCP, TCP/P, and ability to work some out-of-hours weekend telephone support via the on-call rota is likely to result in an interview request.

THE REQUIREMENTS:

  • Several years demonstrable 2nd/3rd line support experience in a similar role, ideally with financial services sector exposure.
  • Experience working for a Managed Services Provider (MSP).
  • Proven detailed knowledge and experience with Microsoft Server, Active Directory & Microsoft Exchange technologies.

THE CONCLUSION:

If you can build and configure Windows 2008 and 2012 Server and Exchange 2010, 2013 and Office 365, have had exposure to a Virtual Environment (VMware, HyperV), coupled with Market Data Knowledge, Tape and Internet Backup Utilities and Network Topologies, then please apply today.

Anyone with complex routing, Cisco IOS, SAN, SQL, Citrix XenApp, Xen Desktop & Mac OSX knowledge is likely to receive an instant interview request.

Please contact Jonothan Bosworth Recruitment Specialists ASAP for immediate consideration.

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This role is an 8.5 hour shift (excluding meal breaks) between 7.30am and 7.30pm, Monday through Friday.

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Remedy Support Analyst

Remedy Support Analyst | M4 Corridor | Up to £55,000

Jonothan Bosworth Recruitment Specialists are currently looking for a Remedy Support Analyst.

You will be part of a fast growing, pioneering working environment as they expand their capabilities to meet client demand.
 

As Remedy Support Analyst you will join a team based in various locations along the M4 Corridor, can be based out of one of the following locations, however can work from home – Bridgend, South Wales | Reading | London | Birmingham | Bristol.

This is an exciting and varied job role where you are required to maintain the BMC Remedy v9 ITSM solution that includes multiple environments, interfaces and client customisations.

This position offers a competitive compensation package with opportunities for growth and professional development, remote working are offered as part of this job role as well as other excellent benefits including pension and share purchase matching schemes. 

Remedy Support Analyst job role:

Your responsibilities will include troubleshooting and resolving incidents and defects, providing support for various environments including development and production.

You will have experience in producing recommendations for complex resolution of issues, investigating problem tickets and performing environment maintenance, deploying releases and supporting patching etc.

You will also be required to provide on call support as part of a rota.

Job pre-requisites:

You will be expected to demonstrate hands-on experience in Remedy and Atrium Orchestrator, troubleshooting performance issues and have good understanding of IT infrastructure together with a strong understanding of Remedy ITSM’s underlying database structure, including data model, code customisation, and integration.

Experience in solving the problems related to Incident/Problem processes or environment is essential along with the ability to fulfil service requests and changes, such as SRD and SLA creation.

Proficiency in design and development of Remedy APIs (Java based) would also be advantageous. 

***This role has SC clearance as mandatory due to the nature of the work. To apply, you must be willing and able to undergo the UK’s vetting process. Non-UK nationals applying for vacancies where a security clearance is a mandatory requirement, must meet the UK’s 5 year residency criteria in order for their application to be considered. Any person unable to meet these requirements should not apply***

M4 Corridor | Bridgend, South Wales | Reading | Slough | London | Birmingham | Bristol | Remote | Home working

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

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Field Engineer

Field Engineer | London | Up to £35,000

Are you looking for a new and exciting job role? Is IT Support in a Field based role your thing? Do you have experience in 2nd Line with both Mac and Windows OS? Yes… then please apply!

My client is enthusiastic, passionate and motivated about what they do within the IT arena, and are looking for that self-driven, customer focused, Field Engineer to join their established team in London

Field Engineer job role:

As on-site Field support you will provide a wide variety of IT tasks from day to day incidents and projects, from installing, configuring, maintaining and supporting all services and equipment such as PCs, laptops, network devices, printers, handheld devices such as tablets and smartphones, servers and all relevant operating systems.

You will actively manage a list of calls escalated from the Service Desk Team, including regularly updating calls, investigative work and keeping customers / users up to date.

You’ll perform maintenance and technical tasks including: computer and laptop builds and diagnosis of problems.

You will become the desktop engineer for a major customer based in London

Possible occasional travel involving late or overnight stays, UK driving licence is a must.

You will be self-managed with key responsibilities being site visits to customers, escalations from the service desk and Installation projects for both new and existing customers.

Field Engineer job Pre-requisites:

You will have strong 2nd line support engineer experience

  • You will have a good understanding of PC/Laptop hardware including Mac’s
  • Windows 7/8/10 OS, MAC OS & the MS Office suite for both
  • Mac hardware and Apple OSX
  • Windows 2008/2012 Server, active directory, group policy, SCCM
  • Experience supporting and resolving printer issues
  • Exchange Server 2007/2010, Citrix XenApp
  • Experience of network devices including LAN switches, firewalls and routers (IP routing, IPSec, VPN, VLAN, LACP) an advantage

If you have experience in Telephone systems, (VoIP, SIP), ShoreTel phone system, Citrix XenApp, Datacentres and virtualisation and managing technology migration projects then this is also an advantage.

If you are interested, please send a copy of your CV to claire@jonothanbosworth.co.uk for more information.

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System Administrator

System Administrator | North London | circa £40,000

Jonothan Bosworth Recruitment Specialists are currently working with their newest client; a leading utilities provider based in London as they seek the services of an experienced System Administrator to join their IT & Systems team.

++ This is an immediate opportunity, with interviews taking place between 21st May – 28th May ++

As System Administrator you will manage, administer and support our clients’ IT infrastructure, servers (physical & cloud), systems, hardware, software and applications.

If you have experience of building, configuring and managing servers along with in-depth understanding of network technologies and mobile device management, we’d like to hear from you.

THE ESSENTIALS:

As Systems Administrator, you will be responsible for the maintenance and monitoring of all company servers, physical and cloud based while maintaining existing server infrastructure in accordance with operational procedures (approximately 60% Windows and 40% Linux).

System Administrators are required to perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes. Engineers are also required to provide 3rd line support and technical expertise as required.

THE QUALIFICATIONS:

Individuals with an MCSE (Microsoft Certified Solutions Expert) qualification will be of interest, and any candidate with exposure to Cisco technologies should apply TODAY.

THE ADDITIONAL:

If you have experience of DR testing and system recovery management of Business Continuity and Disaster Recovery documentation then please apply today.

You’ll be working alongside the IT Manager in the management & administration of Business Systems to include Sage Finance, Sage Payroll, Syrinx, Capita T&A, Cornerstone LMS and any other server or cloud-based business systems.

If you can perform system and application logs; respond to alerts from the AV system and administrate domain controller management, you are likely to receive an immediate interview request.

THE DESIRABLES:

: Amazon AWS certification

: Cisco Certified Entry Networking Technician

THE CONCLUSION: 

System Administrators with excellent interpersonal and communication skills with experience working in a busy IT / Systems environments and knowledge of server build, configuration and maintenance in conjunction with the technical proficiencies mentioned above, will be highly desirable.

A full valid drivers license is also required.

Please contact Oscar at Jonothan Bosworth Recruitment Specialists for more information.

++ This is an immediate opportunity, with interviews taking place between 21st May – 28th May ++

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Project Engineer

Project Engineer | up to £40,000 | Near Chelmsford

Jonothan Bosworth are working with their newest client; a leading provider of managed IT services and support, based near Chelmsford, as they look for a Project Engineer with excellent customer services skills, the right technical aptitude and a desire to continue to deliver outstanding service and support.

THE BASICS:

The ideal Project Engineer will provide customers with a professional project delivery service; working on a wide variety of IT projects, accountable for ensuring projects are completed within the planned schedule and within budget.

Any Project Engineer that has managed Office 365 implementations and migrations, and core infrastructure upgrades and installations, coupled with hands on experience around the Virtualisation of a customer’s existing environment, including migrations from VMware to Hyper-V, network upgrades and firewall set ups are going to be of major interest to us.

THE SKILLS:

We are looking for individuals with solid technical and customer services skills as well as applied knowledge of configuring, supporting and maintaining a range of technologies from multiple vendors, end-user computing: Microsoft and Apple operating systems, plus mobile device management systems.

Extensive working knowledge around: Messaging & Collaboration: Exchange, Skype for Business, SharePoint and other Office 365 applications; Servers & Virtualisation: Microsoft Operating Systems, UNIX, Linux and OS-X, Hyper-V, VMware, Parallels and Veeam; Storage & Data-Security: NAS / SAN / Backup technologies and Anti-virus and Anti-malware systems; Cloud Services: Microsoft Azure and AWS; Network Services: SonicWALL and CISCO & Web Services: SSL certificates, Apache, PHP, MySQL, FTP will result in an immediate interview request.

THE CONCLUSION:

Engineers who can support the business in maintaining their Microsoft Gold Partnership status by keeping up-to-date with the latest Microsoft certifications and can identify trends to support with the effective management of third party vendors and suppliers, will be desirable.

If you are a strong communicator; pro-active and experienced in implementing software, network and hardware projects and able to work independently to establish and maintain partnerships with others through effective interpersonal skills, with an innate ability to provide training and guidance to service desk staff and have an interest in how ICT can be used to improve our customer’s businesses, we would like to hear from you TODAY

Please contact Jonothan Bosworth Recruitment Specialists for more information.

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Field Engineer

 Field Services / Deskside Support Engineer | up to £30,000 | West Midlands

Jonothan Bosworth are working with their newest client; a leading provider of managed IT services and support provider, based near Warwick & Birmingham, as they look for Field Services Engineers with excellent customer services skills, the right technical aptitude and a desire to continue to deliver the outstanding service and support.

THE BASICS:

The ideal Field Service Engineer will support customers and end-users by providing general advice and guidance; working on incidents and service requests (that cannot be completed remotely by the service desk); building and configuring end-user-computing devices, visiting customer sites to complete scheduled activities like installations, desk moves and upgrades and providing reactive support including support for network, server and storage equipment

If you have experience of completing incidents, service requests and other defined activities and (potentially) working from specific customer site with a consultative approach which may include delivering end-user training, then you are likely to receive an immediate interview request.

Engineers with excellent customer service skills and an ability to communicate with customers at all levels, will be of interest.

THE SKILLS:

We are looking for individuals with MS Certificate(s) who have worked within a Managed Service Provider environment; coupled with knowledge of MS Office 365 Applications, ITSM tool experience (i.e. Service Centre/Remedy) and knowledge of Windows 7, 8 & 10, Windows Server 2008 / 2012, 2016, Mac OSX. If you also have Mobile Device Configuration knowledge coupled with a basic understanding of setting up and maintaining users and managing permissions and Anti-Virus software/Anti-Spam solutions, then you are likely to be of interest to this organisation.

Field Service Engineers who can support the business in maintaining their Microsoft Gold Partnership status by keeping up-to-date with the latest Microsoft certifications and can be responsible for completing site-based activities; building, configuring and installing equipment, and maintain accurate audit trails will be held in good stead.  If you can identify trends to support with the effective management of root cause analysis; effectively communicate with customers and end-users, manage third party vendors and suppliers, logging and escalating calls with third parties where required this is job opportunity should be for you

THE CONCLUSION:

If you are a strong communicator; confident and a pro-active self-motivated person, able to work in a fast-paced environment – follow processes and procedures correctly with minimum oversight, prepared to work differing shift patterns including occasional evenings and weekends and experienced in dealing with technical hardware and software incidents, we’d like to speak with you TODAY.

Please contact Jonothan Bosworth Recruitment Specialists for more information.

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Desktop Support Engineer

Desktop Support Engineer | Edinburgh : Glasgow I £26,000 – £30,000

Jonothan Bosworth Recruitment Specialists are currently looking for an experienced On-site Desktop Support Engineer to be based on customer site.

As On-site Desktop Support Engineer you will be based in Edinburgh 3 days a week, Glasgow 2 days a week and London 1 day a month.

This job role is to work for a leading IT company where you will join an expanding team as an on-site desktop support engineer.

As Desktop Support Engineer you will be the customer lead for a major customer with the Edinburgh office being your primary place of work.

Whilst based at Edinburgh you will be providing remote support to the other offices. You will be fully supported and work closely with the technical support teams in other locations.

You will work well with remote colleagues but you will also need to work with end users, from office Managers, Director to CEO’s.

Job Pre-requisites:

As Desktop Support Engineer you will have an excellent understanding of PC/Laptop hardware

Windows 7/8/10 OS, Mac OS (ideally) & the MS Office suite for both

You will have experience supporting and resolving printer issues

Windows 2008/2012 Server, active directory, group policy

Knowledge of networking to include TCP/IP

Telephone systems (VOIP, IP, SIP)

As this role is based on customer site you will be organised, self-disciplined with the ability to manage your own time effectively.

Excellent people skills, customer service is a must, and if you have experience in a supervisory role this would be great.

Knowledge of the following would be advantageous: – Exchange server 2007/2010, Citrix XenApp, Lync – Network devices including LAN switches, firewalls, and routers – Any experience managing technology migration projects

Benefits: This is a great time to join a growing and progressive IT company. You will be given excellent training and support and a clear progression path. Great work life balance, to include office outings/parties/events.

Keywords: Windows Server, Active Directory, TCP/IP, Desktop, Printer, Group Policy, Edinburgh, Glasgow, Scotland

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

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System Administrator

System Administrator | North London | Up to £40,000

Jonothan Bosworth Recruitment Specialists are currently working with their newest client; a leading utilities provider based in London as they seek the services of an experienced System Administrator to join their IT & Systems team.

As System Administrator you will manage, administer and support our clients’ IT infrastructure, servers (physical & cloud), systems, hardware, software and applications.

If you have experience of building, configuring and managing servers along with in-depth understanding of network technologies and mobile device management, we’d like to hear from you.

THE ESSENTIALS:

As Systems Administrator, you will be responsible for the maintenance and monitoring of all company servers, physical and cloud based while maintaining existing server infrastructure in accordance with operational procedures (approximately 60% Windows and 40% Linux).

System Administrators are required to perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes. Engineers are also required to provide 3rd line support and technical expertise as required.

THE QUALIFICATIONS:

Individuals with an MCSE (Microsoft Certified Solutions Expert) qualification will be of interest, and any candidate with exposure to Cisco technologies should apply TODAY.

THE ADDITIONAL:

If you have experience of DR testing and system recovery management of Business Continuity and Disaster Recovery documentation then please apply today.

You’ll be working alongside the IT Manager in the management & administration of Business Systems to include Sage Finance, Sage Payroll, Syrinx, Capita T&A, Cornerstone LMS and any other server or cloud-based business systems.

If you can perform system and application logs; respond to alerts from the AV system and administrate domain controller management, you are likely to receive an immediate interview request.

THE DESIRABLES:

– Amazon AWS certification

– Cisco Certified Entry Networking Technician

THE CONCLUSION: 

System Administrators with excellent interpersonal and communication skills with experience working in a busy IT / Systems environments and knowledge of server build, configuration and maintenance in conjunction with the technical proficiencies mentioned above, will be highly desirable.

A full valid drivers license is also required.

Please contact Oscar at Jonothan Bosworth Recruitment Specialists for more information.

CATEGORIES:

Business Analyst

Business Analyst | circa £350/day | North London

Jonothan Bosworth Recruitment Specialists are currently looking for a Business Analyst to support a key client, based near Camden, in London, as they continue to undertake major transformational changes. 

This is a great opportunity as our client continues to embark on an exciting journey; improving multiple products, platforms and solutions.

THE BASICS:

As the Business Analyst you will work with the business to understand and analyse requirements and be viewed as a ‘trusted advisor’

THE PRE-REQUISITES:

Our client is looking for 2 strong Business Analysts to support the following Agile projects:

Windows 7 to 10 migration.

Office 2010 to 2016/365 upgrade.

Desktop refresh.

Mobile phone & tablet replacement.

Collaboration Tools (e.g. Yammer, Teams, Sharepoint).

Previous relevant experience supporting similar Agile projects is essential and our client seeks the type of candidates who will engage well with the business, offering confident ‘face to face’ interaction; apt at developing user cases and test plans/scripts for hardware and software.

THE INTERVIEW:

Interviews will take place w/c 2nd April with a start date prescribed for: Monday 9th April.

THE OTHER STUFF:

Excellent English written and verbal communication skills, with a ‘results driven’ mindset, with the energy and determination to succeed in a fast-paced environment where the pace of response and leadership is critical to success is highly sought after and will likely result in an immediate interview request.

THE QUALIFICATIONS:

BA/BSc Degree in a relevant subject and / or PMI-PBA Certified or equivalent would be desirable.

If this job opportunity is of interest, please send your resume to Jonothan Bosworth Recruitment Specialist TODAY.

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