3rd Line Support

3rd Line Support | Plymouth | Up to £35,000

Jonothan Bosworth Recruitment Specialists are currently looking for a 3rd Line Support Analyst where you will maintain and support the IT infrastructure of a large and reputable company.

As 3rd Line Engineer, you will be customer focussed and have great technical ability where you will have autonomy and ownership to make changes.

3rd Line Support job role:

Administration and maintenance of mission critical web and database servers (predominantly Microsoft)

Proactive problem solving, respond to Helpdesk escalations raised at 3rd line level

Maintaining the 3rd line call status via the Helpdesk incident tracking system

Collecting and maintaining KPIs of key systems up time and performance

Pre-requisites:

You will have excellent working knowledge of Microsoft Server environments including Active Directory, Windows Server OS, SQL, Lync (Skype for Business) and Exchange.

Knowledge of Endpoint and Enterprise security.

Knowledge of building Windows Desktop images.

Exposure to Backup systems and SAN technology.

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

 

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Workflow Developer

Workflow Developer | Exeter, location flexible | Up to £35,000

Is developing and testing workflows your thing? Is your experience with Workflow Development a part of what makes you a fabulous Developer? If so, then look no further because we have the perfect position for you!

Jonothan Bosworth Recruitment Specialists are currently looking for a Workflow Developer, where you will be developing and testing workflows. You will develop workflows, whilst maintaining existing workflows and a level of providing advice and support.

Job Role:

  • You will be the primary point of contact for all workflow queries, and troubleshoot any technical issues
  • Design new workflows and reports
  • Handle Workflow related Support Desk calls
  • Amend current Workflows as requested
  • Work with Management to help prioritise Workflow maintenance and development schedules
  • Evaluate need for and recommend upgrades, fixes, plug-ins, etc
  • Keep up with news and trends in development methodology, Mattersphere in particular

Experience:

  • You will have extensive experience of Workflow Development ideally in a Professional Services or Insurance service environment
  • Previous experience of Mattersphere Workflow tools (preferable) or Visualfiles. Similar tools considered. Training in appropriate products will be available
  • Exposure to C#, VB or similar programming languages advantageous
  • Excellent project management, communication and interpersonal skills
  • Strong experience of process driven design. Ability to understand and build Visio process diagrams
  • Must be detail-oriented and able to prioritize work flow activities
  • Strong Microsoft Office skills with a good knowledge of Conditioning statements
  • Familiarity with relational databases

Working from home can be considered. Other base locations : Plymouth, Bristol, Exeter, Taunton, Truro, London.

If you are interested please send a copy of your CV to Claire at Jonothan Bosworth for more information.

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Workflow Developer

Workflow Developer | Plymouth, location flexible | Up to £35,000

Is developing and testing workflows your thing? Is your experience with Workflow Development a part of what makes you a fabulous Developer? If so, then look no further because we have the perfect position for you!

Jonothan Bosworth Recruitment Specialists are currently looking for a Workflow Developer, where you will be developing and testing workflows. You will develop workflows, whilst maintaining existing workflows and a level of providing advice and support.

Job Role:

  • You will be the primary point of contact for all workflow queries, and troubleshoot any technical issues
  • Design new workflows and reports
  • Handle Workflow related Support Desk calls
  • Amend current Workflows as requested
  • Work with Management to help prioritise Workflow maintenance and development schedules
  • Evaluate need for and recommend upgrades, fixes, plug-ins, etc
  • Keep up with news and trends in development methodology, Mattersphere in particular

Experience:

  • You will have extensive experience of Workflow Development in a Professional Services environment
  • Previous experience of Mattersphere Workflow tools (preferable) or Visualfiles. Similar tools considered. Training in appropriate products will be available
  • Exposure to C#, VB or similar programming languages advantageous
  • Excellent project management, communication and interpersonal skills
  • Strong experience of process driven design. Ability to understand and build Visio process diagrams
  • Must be detail-oriented and able to prioritize work flow activities
  • Strong Microsoft Office skills with a good knowledge of Conditioning statements
  • Familiarity with relational databases

If you are not based in Plymouth, the location can be flexible but you must be prepared to have regular visits in Plymouth. Working from home can be considered.

If you are interested please send a copy of your CV to Claire at Jonothan Bosworth for more information.

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