Software Developer

C# Software Developer | Poole | £30,000 – £40,000

Jonothan Bosworth Recruitment Specialists are recruiting for a C# .Net Developer to work for a market leader in their field, who can offer in-depth training and career development.
 

THE BASICS:

This is an exciting new opportunity for a Software Developer to join a software development team in Poole. If you are a skilled and flexible developer with experience in C#.NET development who can hit the ground running, then please apply today.

You will have the option to work remotely 2 days per week

RESPONSIBILITIES:

You’ll develop and maintain C#.Net applications for commercial release

Occasional maintenance of legacy C#/Delphi applications

Liaise effectively with other internal Teams (QA, Sales, Operations, Helpdesk etc.)

Collaborate with other members of the team as to the design/implementation of new products/features.

KEY SKILLS:

You will have 2+ years’ experience of commercial software/product development in C# .NET

Good understanding of the SDLC / development processes

Experience of Client/Server, Database & Web based application development

Excellent time management skills and planning/scheduling ability
 

As Software Developer you will have experience of some or all the following:

  • Working in an Agile Scrum team
  • HTML/CSS/JavaScript
  • Angular/React
  • GIT source control
  • Delphi
  • Educated to degree level or equivalent in relevant discipline

Great benefits to include: Company bonus scheme, Private health care, Group life assurance, Company Pension, free parking, discounted gym membership along with others and working with a great team.

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

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3rd Line Support Engineer

3rd Line Support Engineer | Bournemouth | Up to £40,000

Jonothan Bosworth Recruitment Specialists are currently looking for an experienced 3rd Line Service Desk Engineer who is keen to advance their career within the IT support industry.

THE BASICS:

As Service Desk Technical Lead, you’ll provide 3rd Line technical support and act as the Customer Lead. You’ll maintain ownership of incidents and service requests seeing them through to completion in a timely manner as well as acting as the main point of contact for customers.

As Service Desk Technical Lead, you will join a dynamic and technically focused team. If you’re an experience 3rd Line Support, passionate about technology, good at problem solving, with excellent communication skills then we would like to hear from you.

THE TECHNICAL STUFF:

Experience working on a service desk in a 3rd Line Support role

You will have a good understanding of PC/Laptop hardware to include Mac

Windows 9 and 10 OS, Windows 2008/2012/2016 Server, active directory, group policy

Exchange server 2010/2013/2016, Office 365, Citrix XenApp, Lync

Network devices including Firewalls (IP routing, IPSec, VPN, VLAN, LACP) LAN switches and routers an advantage

Datacentres and virtualisation (VMWare & Hyper-V) an advantage

THE RESPONSIBILTIES:

If you act as an escalation point for Service Desk Engineers in a 3rd Line capacity, then we would like to hear from you.

You’ll take ownership of high priority and urgent customer issues and drive them to resolution.

Act as the customer lead, provide diagnosis and resolution of issues raised; this includes incidents, work requests and service requests.

Perform proactive and preventative maintenance, ensure tickets are logged correctly.

Provide diagnosis and resolution of hardware issues raised via the Service Desk that includes PC’s, laptops, Routers, firewalls & LAN switches.

Must have UK driving license

THE BENEFITS:

You will join a dynamic team, who offer training and career development within a fast-paced working environment. A great office working environment with team events.

3rd Line | Support | Senior Service Desk | Desktop Support | IT Support | Support Engineer | Technical Lead

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

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3rd Line Engineer

3rd Line Support Engineer | Bournemouth | Up to £31,000

Jonothan Bosworth Recruitment Specialists are currently looking for an experienced 3rd Line Service Desk Engineer who is keen to advance their career within the IT support industry.

Do you have experience in 3rd Line customer support?…. Are you a good Desktop Support Engineer?….Is Windows, Active Directory, Exchange or Citrix your thing?…. Then please apply

As 3rd Line Support Engineer you will join a dynamic and technically focused team. If you’re passionate about technology, good at problem solving, with excellent communication skills then we would like to hear from you.

Job pre-requisites:

Experience working on a service desk in a 3rd Line Support role

You will have a good understanding of PC/Laptop hardware to include Mac

Windows 9 and 10 OS, Windows 2008/2012/2016 Server, active directory, group policy

Exchange server 2010/2013/2016, Office 365, Citrix XenApp, Lync

Network devices including Firewalls (IP routing, IPSec, VPN, VLAN, LACP) LAN switches and routers an advantage

Datacentres and virtualisation (VMWare & Hyper-V) an advantage

Job benefits: You will join a dynamic team, who offer training and career development within a fast-paced working environment. A great office working environment with team events.

3rd Line | Support | Service Desk | Desktop Support | IT Support | Support Engineer

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

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Service Desk Team Leader

Service Desk Team Leader | Bournemouth | Up to £35,000

Jonothan Bosworth Recruitment Specialists are currently looking for a hands-on Team Leader to manage a 1st | 2nd Line Support team.

As Service Desk Team Leader, you will manage a team of 1st and 2nd Line Support Engineers, whilst being hands on you will manage, motivate and drive the team forwards.

Team Leader Job role:

As Service Desk Team Leader, you will be process driven, proactive, have a great attention to detail with an inquisitive mind and always be prepared to challenge conventional methods whilst encouraging innovation throughout the team. You will also be someone who actively looks to take ownership of a problem and drive that to a smooth and successful resolution.

Whilst managing and supervising the team, you will deal with escalations, act as customer lead along with incident and service request management.

Pre-requisites:

  • You will have experience working as a supervisor, team leader, manager within a helpdesk, service desk environment
  • You will be passionate in driving quality throughout your team
  • You will have excellent written and verbal communication skills
  • Experience managing and working with SLA’s & KPI’s
  • Proven experience in developing team members
  • Knowledge of the ITIL Framework preferably qualified with ITIL Foundation
  • Demonstrable experience with improving process & procedures
  • Windows 2003/2008/2012 Server administration and basic configuration and troubleshooting
  • Windows 7/8 desktop support experience
  • Active Directory administration and configuration including Group Policy
  • You can multi-task and you have an aptitude for problem solving
  • Knowledge of network and router/firewall remote troubleshooting and configuration. TCP/IP, DNS and DHCP

Clean driving license

Benefits: This is a great time to join a growing and progressive IT company. You will be given excellent training and support and a clear progression path. Great work life balance, to include office outings/parties/events.

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

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2nd Line Support Engineer

2nd Line Support Engineer | Bournemouth | £22,000 to £32,000

Jonothan Bosworth Recruitment Specialists are currently looking for an experienced Service Desk Engineer | 2nd | 3rd Line Support, who is keen to advance their career within the IT support industry.

Do you have experience in 2nd Line customer support?…. Are you a good Desktop Support Engineer?….Is Windows, Active Directory, Exchange or Citrix your thing?…. Then please apply

As 2nd Line Support Engineer you will join a dynamic and technically focused team. If you’re passionate about technology, good at problem solving, with excellent communication skills then we would like to hear from you.

Job pre-requisites:

It’s not essential that you have all these skills, training will be provided accordingly

Experience working on a service desk in a 2nd Line Support role

You will have a good understanding of PC/Laptop hardware to include Mac

Windows 9 and 10 OS, Windows 2008/2012/2016 Server, active directory, group policy

Exchange server 2010/2013/2016, Office 365, Citrix XenApp, Lync

Network devices including Firewalls (IP routing, IPSec, VPN, VLAN, LACP) LAN switches and routers an advantage

Datacentres and virtualisation (VMWare & Hyper-V) an advantage

Job benefits: You will join a dynamic team, who offer training and career development within a fast-paced working environment. A great office working environment with team events.

2nd Line | Support | Service Desk | Desktop Support | IT Support | Support Engineer

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

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Service Desk Network Engineer

Service Desk Network Engineer | Bournemouth | up to £38,000

Jonothan Bosworth Recruitment Specialists are currently looking for an experienced Service Desk Network Engineer who can provide first class technical support and customer service but also act as the Customer Lead for a select set of customers.

This is a fantastic job opportunity to own and maintain ownership of incidents and service requests seeing them through to completion in a timely manner as well as acting as the main point of contact for customers.

You will also assist the Server & Apps or Networking & Voice Teams with project rollouts where required.

THE BASICS:

The Senior Service Desk Network Engineer will act as an escalation point for service desk engineers and technical routers, whilst taking ownership of high priority and urgent customer issues.

If you can ensure clear customer communication; act as the customer lead and ensure reporting is completed on time – providing diagnosis and resolution of issues raised including trouble incidents, work requests and service requests, then this role should be for you.

Individuals who can perform proactive and preventative maintenance; provide diagnosis and resolution of hardware issues raised via the Service Desk that includes PC’s, laptops, routers, firewalls & LAN switches and ensure tickets are logged correctly in line with company policy – will be sought after.

Engineers who can prioritise, manage scheduled tasks, provide support as part of the 24×7 OOH support rota, undertake regular and ad-hoc site visits to customer premises and assist BAU colleagues with project work where required; such as assisting with the progression monitoring systems and/or software/technology rollout outs are likely to receive an immediate interview request.

THE ATTRIBUTES:

If you have good self-discipline and the ability to plan and manage your own time effectively. If you pay attention to detail and documentation fully and proactively handing over to customer and colleagues, with a willingness to work within required systems and process to enable colleagues to collaborate remotely in delivering great service, then we’d like to hear from you today.

We are looking for calm, professional Engineers with a solid work ethic, with good written and verbal skills, coupled with excellent customer service skills including listening skills and the ability to build rapport with users and senior management.

THE CONCLUSION:

If you have a full UK driving license and have the willingness to work flexible hours with evenings and weekends (when required), in return you will receive 25 days holiday per annum. This is a great time to join a growing and progressive IT company. You will be given excellent training and support and a clear progression path. Great work life balance, to include office outings/parties/events.

Your primary place of work is Bournemouth, but on the rare occasion, you may be required to work from another location, including data centres and internationally.

Windows Server 2012, Networking, Cisco, Support, Exchange, Active Directory, Office 365, VMware, Citrix, SAN, Poole, Bournemouth, Dorchester, Southampton, Salisbury, Dorset

If you are interested, please send a copy of your CV to Jonothan Bosworth Recruitment Specialists for more information.

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Service Desk Network Engineer

Service Desk Network Engineer | Bournemouth | up to £38,000

Jonothan Bosworth Recruitment Specialists are currently looking for an experienced Engineer who can provide first class technical support and customer service but also act as the Customer Lead for a select set of customers.

This is a fantastic job opportunity to own and maintain ownership of incidents and service requests seeing them through to completion in a timely manner as well as acting as the main point of contact for customers.

You will also assist the Server & Apps or Networking & Voice Teams with project rollouts where required.

THE BASICS:

The Senior Service Desk Network Engineer will act as an escalation point for service desk engineers and technical routers, whilst taking ownership of high priority and urgent customer issues.

If you can ensure clear customer communication; act as the customer lead and ensure reporting is completed on time – providing diagnosis and resolution of issues raised including trouble incidents, work requests and service requests, then this role should be for you.

Individuals who can perform proactive and preventative maintenance; provide diagnosis and resolution of hardware issues raised via the Service Desk that includes PC’s, laptops, routers, firewalls & LAN switches and ensure tickets are logged correctly in line with company policy – will be sought after.

Engineers who can prioritise, manage scheduled tasks, provide support as part of the 24×7 OOH support rota, undertake regular and ad-hoc site visits to customer premises and assist BAU colleagues with project work where required; such as assisting with the progression monitoring systems and/or software/technology rollout outs are likely to receive an immediate interview request.

THE ATTRIBUTES:

If you have good self-discipline and the ability to plan and manage your own time effectively. If you pay attention to detail and documentation fully and proactively handing over to customer and colleagues, with a willingness to work within required systems and process to enable colleagues to collaborate remotely in delivering great service, then we’d like to hear from you today.

We are looking for calm, professional Engineers with a solid work ethic, with good written and verbal skills, coupled with excellent customer service skills including listening skills and the ability to build rapport with users and senior management.

THE CONCLUSION:

If you have a full UK driving license and have the willingness to work flexible hours with evenings and weekends (when required), in return you will receive 25 days holiday per annum. This is a great time to join a growing and progressive IT company. You will be given excellent training and support and a clear progression path. Great work life balance, to include office outings/parties/events.

Your primary place of work is Bournemouth, but on the rare occasion, you may be required to work from another location, including data centres and internationally.

Windows Server 2012, Networking, Cisco, Support, Exchange, Active Directory, Office 365, VMware, Citrix, SAN, Poole, Bournemouth, Dorchester, Southampton, Salisbury, Dorset

If you are interested, please send a copy of your CV to Jonothan Bosworth Recruitment Specialists for more information.

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1st Line Support

1st Line Support Technician | Poole | Up to £18,000 + benefits

Jonothan Bosworth Recruitment Specialists are recruiting for a 1st Line Software Support Technician. This is a great job opportunity to work for a market leader in their field, who can offer in-depth training and career development.

1st Line Support job role:

You will provide application support either by telephone, remote access, email or live chat.

Key areas of responsibility include but are not limited to:

  • Answering inbound calls and logging new support cases in Salesforce
  • Assigning and raising cases to the Tier 2 engineers
  • Setting up remote access
  • Installing software updates
  • Chasing customers with outstanding cases

1st Line Support job pre-requisites:

  • Educated to GCSE level C or above (or equivalent) in 5 subjects including Maths and English
  • Strong customer service focus
  • Experience of Microsoft operating systems
  • Ability to work accurately and methodically, with keen attention to detail
  • Good written and verbal communication skills, especially in telephone techniques
  • Experience in working with processes and procedures
  • Strong computer and IT Skills
  • Experience of working in a customer focussed support desk or call centre environment
  • Experience of working with PABX telephone systems, and/or or with bespoke software applications in a commercial working environment
  • Experience of working as part of a team
     

Great benefits to include: Private health care, Group life assurance, 29 days’ holiday, Company Pension along with others and working with a great team.

1st line support, PABX Systems, Technical support, Helpdesk, ISO, Remote access, Telecoms, Telecommunication systems, Software support, Call Centre, Support Desk, Problem Solving, Remote Installation, Installation, Customer Service, Remote support, Software Applications

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

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Senior Service Desk Network Engineer

Senior Service Desk Network Engineer | Bournemouth | up to £38,000

Jonothan Bosworth Recruitment Specialists are currently looking for an experienced Engineer who can provide first class technical support and customer service but also act as the Customer Lead for a select set of customers.

This is a fantastic job opportunity to own and maintain ownership of incidents and service requests seeing them through to completion in a timely manner as well as acting as the main point of contact for customers.

You will also assist the Server & Apps or Networking & Voice Teams with project rollouts where required.

THE BASICS:

The Senior Service Desk Network Engineer will act as an escalation point for service desk engineers and technical routers, whilst taking ownership of high priority and urgent customer issues.

If you can ensure clear customer communication; act as the customer lead and ensure reporting is completed on time – providing diagnosis and resolution of issues raised including trouble incidents, work requests and service requests, then this role should be for you.

Individuals who can perform proactive and preventative maintenance; provide diagnosis and resolution of hardware issues raised via the Service Desk that includes PC’s, laptops, routers, firewalls & LAN switches and ensure tickets are logged correctly in line with company policy – will be sought after.

Engineers who can prioritise, manage scheduled tasks, provide support as part of the 24×7 OOH support rota, undertake regular and ad-hoc site visits to customer premises and assist BAU colleagues with project work where required; such as assisting with the progression monitoring systems and/or software/technology rollout outs are likely to receive an immediate interview request.

THE ATTRIBUTES:

If you have good self-discipline and the ability to plan and manage your own time effectively. If you pay attention to detail and documentation fully and proactively handing over to customer and colleagues, with a willingness to work within required systems and process to enable colleagues to collaborate remotely in delivering great service, then we’d like to hear from you today.

We are looking for calm, professional Engineers with a solid work ethic, with good written and verbal skills, coupled with excellent customer service skills including listening skills and the ability to build rapport with users and senior management.

THE CONCLUSION:

If you have a full UK driving license and have the willingness to work flexible hours with evenings and weekends (when required), in return you will receive 25 days holiday per annum. This is a great time to join a growing and progressive IT company. You will be given excellent training and support and a clear progression path. Great work life balance, to include office outings/parties/events.

Your primary place of work is Bournemouth, but on the rare occasion, you may be required to work from another location, including data centres and internationally.

Windows Server 2012, Networking, Cisco, Support, Exchange, Active Directory, Office 365, VMware, Citrix, SAN, Poole, Bournemouth, Dorchester, Southampton, Salisbury, Dorset

If you are interested, please send a copy of your CV to Jonothan Bosworth Recruitment Specialists for more information.

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Mac Engineer

Mac Engineer / London / £30,000 – £35,000

Are you looking for a new and exciting job role? Is IT Support in a Field based role your thing? Do you have experience with both Mac and Windows OS? Yessssss… then please apply!

Jonothan Bosworth Recruitment Specialists are a great company to represent you for this job role.

My client is enthusiastic, passionate and motivated about what they do within the IT arena, and are looking for that self driven, customer focused, Field Engineer to join their established team in London

You will be self-managed with key responsibilities being site visits to customers, escalations from the service desk and Installation Projects for both new and existing customers.

Job Role:

You will be responsible for the on-site implementation of a wide variety of IT projects and resolution of issues escalated via the service desk. 

Support and installation ranges from home user internet connections through to multi-site hosted desktop deployments of 300+ users. This includes installing, configuring, maintaining and supporting all services and equipment such as PCs, laptops, MAC’s, network devices, printers, handheld devices such as tablets and smartphones, servers and all relevant operating systems both at customer sites and within the data centres.

Pre-requisites:

  • You will have a good understanding of PC/Laptop hardware including Mac’s
  • Windows 7 OS, MAC OS & the MS Office suite for both
  • Windows 2008/2012 Server, active directory, group policy
  • Experience of network devices including LAN switches, firewalls and routers

If you have Exchange Server 2007/2010, Citrix XenApp, Lync, VMware, and experience managing technology migration projects this is an advantage.

Must have UK driving licence

If you are interested, please send a copy of your CV to claire@jonothanbosworth.co.uk for more information.

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