Service Desk Network Engineer

Service Desk Network Engineer | Bournemouth | up to £38,000

Jonothan Bosworth Recruitment Specialists are currently looking for an experienced Service Desk Network Engineer who can provide first class technical support and customer service but also act as the Customer Lead for a select set of customers.

This is a fantastic job opportunity to own and maintain ownership of incidents and service requests seeing them through to completion in a timely manner as well as acting as the main point of contact for customers.

You will also assist the Server & Apps or Networking & Voice Teams with project rollouts where required.

THE BASICS:

The Senior Service Desk Network Engineer will act as an escalation point for service desk engineers and technical routers, whilst taking ownership of high priority and urgent customer issues.

If you can ensure clear customer communication; act as the customer lead and ensure reporting is completed on time – providing diagnosis and resolution of issues raised including trouble incidents, work requests and service requests, then this role should be for you.

Individuals who can perform proactive and preventative maintenance; provide diagnosis and resolution of hardware issues raised via the Service Desk that includes PC’s, laptops, routers, firewalls & LAN switches and ensure tickets are logged correctly in line with company policy – will be sought after.

Engineers who can prioritise, manage scheduled tasks, provide support as part of the 24×7 OOH support rota, undertake regular and ad-hoc site visits to customer premises and assist BAU colleagues with project work where required; such as assisting with the progression monitoring systems and/or software/technology rollout outs are likely to receive an immediate interview request.

THE ATTRIBUTES:

If you have good self-discipline and the ability to plan and manage your own time effectively. If you pay attention to detail and documentation fully and proactively handing over to customer and colleagues, with a willingness to work within required systems and process to enable colleagues to collaborate remotely in delivering great service, then we’d like to hear from you today.

We are looking for calm, professional Engineers with a solid work ethic, with good written and verbal skills, coupled with excellent customer service skills including listening skills and the ability to build rapport with users and senior management.

THE CONCLUSION:

If you have a full UK driving license and have the willingness to work flexible hours with evenings and weekends (when required), in return you will receive 25 days holiday per annum. This is a great time to join a growing and progressive IT company. You will be given excellent training and support and a clear progression path. Great work life balance, to include office outings/parties/events.

Your primary place of work is Bournemouth, but on the rare occasion, you may be required to work from another location, including data centres and internationally.

Windows Server 2012, Networking, Cisco, Support, Exchange, Active Directory, Office 365, VMware, Citrix, SAN, Poole, Bournemouth, Dorchester, Southampton, Salisbury, Dorset

If you are interested, please send a copy of your CV to Jonothan Bosworth Recruitment Specialists for more information.

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Service Desk Network Engineer

Service Desk Network Engineer | Bournemouth | up to £38,000

Jonothan Bosworth Recruitment Specialists are currently looking for an experienced Engineer who can provide first class technical support and customer service but also act as the Customer Lead for a select set of customers.

This is a fantastic job opportunity to own and maintain ownership of incidents and service requests seeing them through to completion in a timely manner as well as acting as the main point of contact for customers.

You will also assist the Server & Apps or Networking & Voice Teams with project rollouts where required.

THE BASICS:

The Senior Service Desk Network Engineer will act as an escalation point for service desk engineers and technical routers, whilst taking ownership of high priority and urgent customer issues.

If you can ensure clear customer communication; act as the customer lead and ensure reporting is completed on time – providing diagnosis and resolution of issues raised including trouble incidents, work requests and service requests, then this role should be for you.

Individuals who can perform proactive and preventative maintenance; provide diagnosis and resolution of hardware issues raised via the Service Desk that includes PC’s, laptops, routers, firewalls & LAN switches and ensure tickets are logged correctly in line with company policy – will be sought after.

Engineers who can prioritise, manage scheduled tasks, provide support as part of the 24×7 OOH support rota, undertake regular and ad-hoc site visits to customer premises and assist BAU colleagues with project work where required; such as assisting with the progression monitoring systems and/or software/technology rollout outs are likely to receive an immediate interview request.

THE ATTRIBUTES:

If you have good self-discipline and the ability to plan and manage your own time effectively. If you pay attention to detail and documentation fully and proactively handing over to customer and colleagues, with a willingness to work within required systems and process to enable colleagues to collaborate remotely in delivering great service, then we’d like to hear from you today.

We are looking for calm, professional Engineers with a solid work ethic, with good written and verbal skills, coupled with excellent customer service skills including listening skills and the ability to build rapport with users and senior management.

THE CONCLUSION:

If you have a full UK driving license and have the willingness to work flexible hours with evenings and weekends (when required), in return you will receive 25 days holiday per annum. This is a great time to join a growing and progressive IT company. You will be given excellent training and support and a clear progression path. Great work life balance, to include office outings/parties/events.

Your primary place of work is Bournemouth, but on the rare occasion, you may be required to work from another location, including data centres and internationally.

Windows Server 2012, Networking, Cisco, Support, Exchange, Active Directory, Office 365, VMware, Citrix, SAN, Poole, Bournemouth, Dorchester, Southampton, Salisbury, Dorset

If you are interested, please send a copy of your CV to Jonothan Bosworth Recruitment Specialists for more information.

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1st Line Support

1st Line Support Technician | Poole | Up to £18,000 + benefits

Jonothan Bosworth Recruitment Specialists are recruiting for a 1st Line Software Support Technician. This is a great job opportunity to work for a market leader in their field, who can offer in-depth training and career development.

1st Line Support job role:

You will provide application support either by telephone, remote access, email or live chat.

Key areas of responsibility include but are not limited to:

  • Answering inbound calls and logging new support cases in Salesforce
  • Assigning and raising cases to the Tier 2 engineers
  • Setting up remote access
  • Installing software updates
  • Chasing customers with outstanding cases

1st Line Support job pre-requisites:

  • Educated to GCSE level C or above (or equivalent) in 5 subjects including Maths and English
  • Strong customer service focus
  • Experience of Microsoft operating systems
  • Ability to work accurately and methodically, with keen attention to detail
  • Good written and verbal communication skills, especially in telephone techniques
  • Experience in working with processes and procedures
  • Strong computer and IT Skills
  • Experience of working in a customer focussed support desk or call centre environment
  • Experience of working with PABX telephone systems, and/or or with bespoke software applications in a commercial working environment
  • Experience of working as part of a team
     

Great benefits to include: Private health care, Group life assurance, 29 days’ holiday, Company Pension along with others and working with a great team.

1st line support, PABX Systems, Technical support, Helpdesk, ISO, Remote access, Telecoms, Telecommunication systems, Software support, Call Centre, Support Desk, Problem Solving, Remote Installation, Installation, Customer Service, Remote support, Software Applications

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

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Senior Service Desk Network Engineer

Senior Service Desk Network Engineer | Bournemouth | up to £38,000

Jonothan Bosworth Recruitment Specialists are currently looking for an experienced Engineer who can provide first class technical support and customer service but also act as the Customer Lead for a select set of customers.

This is a fantastic job opportunity to own and maintain ownership of incidents and service requests seeing them through to completion in a timely manner as well as acting as the main point of contact for customers.

You will also assist the Server & Apps or Networking & Voice Teams with project rollouts where required.

THE BASICS:

The Senior Service Desk Network Engineer will act as an escalation point for service desk engineers and technical routers, whilst taking ownership of high priority and urgent customer issues.

If you can ensure clear customer communication; act as the customer lead and ensure reporting is completed on time – providing diagnosis and resolution of issues raised including trouble incidents, work requests and service requests, then this role should be for you.

Individuals who can perform proactive and preventative maintenance; provide diagnosis and resolution of hardware issues raised via the Service Desk that includes PC’s, laptops, routers, firewalls & LAN switches and ensure tickets are logged correctly in line with company policy – will be sought after.

Engineers who can prioritise, manage scheduled tasks, provide support as part of the 24×7 OOH support rota, undertake regular and ad-hoc site visits to customer premises and assist BAU colleagues with project work where required; such as assisting with the progression monitoring systems and/or software/technology rollout outs are likely to receive an immediate interview request.

THE ATTRIBUTES:

If you have good self-discipline and the ability to plan and manage your own time effectively. If you pay attention to detail and documentation fully and proactively handing over to customer and colleagues, with a willingness to work within required systems and process to enable colleagues to collaborate remotely in delivering great service, then we’d like to hear from you today.

We are looking for calm, professional Engineers with a solid work ethic, with good written and verbal skills, coupled with excellent customer service skills including listening skills and the ability to build rapport with users and senior management.

THE CONCLUSION:

If you have a full UK driving license and have the willingness to work flexible hours with evenings and weekends (when required), in return you will receive 25 days holiday per annum. This is a great time to join a growing and progressive IT company. You will be given excellent training and support and a clear progression path. Great work life balance, to include office outings/parties/events.

Your primary place of work is Bournemouth, but on the rare occasion, you may be required to work from another location, including data centres and internationally.

Windows Server 2012, Networking, Cisco, Support, Exchange, Active Directory, Office 365, VMware, Citrix, SAN, Poole, Bournemouth, Dorchester, Southampton, Salisbury, Dorset

If you are interested, please send a copy of your CV to Jonothan Bosworth Recruitment Specialists for more information.

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Mac Engineer

Mac Engineer / London / £30,000 – £35,000

Are you looking for a new and exciting job role? Is IT Support in a Field based role your thing? Do you have experience with both Mac and Windows OS? Yessssss… then please apply!

Jonothan Bosworth Recruitment Specialists are a great company to represent you for this job role.

My client is enthusiastic, passionate and motivated about what they do within the IT arena, and are looking for that self driven, customer focused, Field Engineer to join their established team in London

You will be self-managed with key responsibilities being site visits to customers, escalations from the service desk and Installation Projects for both new and existing customers.

Job Role:

You will be responsible for the on-site implementation of a wide variety of IT projects and resolution of issues escalated via the service desk. 

Support and installation ranges from home user internet connections through to multi-site hosted desktop deployments of 300+ users. This includes installing, configuring, maintaining and supporting all services and equipment such as PCs, laptops, MAC’s, network devices, printers, handheld devices such as tablets and smartphones, servers and all relevant operating systems both at customer sites and within the data centres.

Pre-requisites:

  • You will have a good understanding of PC/Laptop hardware including Mac’s
  • Windows 7 OS, MAC OS & the MS Office suite for both
  • Windows 2008/2012 Server, active directory, group policy
  • Experience of network devices including LAN switches, firewalls and routers

If you have Exchange Server 2007/2010, Citrix XenApp, Lync, VMware, and experience managing technology migration projects this is an advantage.

Must have UK driving licence

If you are interested, please send a copy of your CV to claire@jonothanbosworth.co.uk for more information.

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