Head of ICT Operations

Head of ICT Operations | Hertfordshire & London & Remote | circa £100,000 + car/allowance + 20% bonus

Does working with a leading multidisciplinary organisation that currently employs over 3000 people across a variety of sectors where every day will bring exciting new challenges appeal to you?

If so – please read on!

BASICS:

As the new Head of ICT Operations, you will lead through hands on delivery reacting to incidents and immediate needs,leading on all incidents, showing hands on leadership of major incidents and service excellence with a focus on reducing wasted effort by users, key business leads and wider ICT leadership in both understanding status of incidents and escalations

If you can manage the day-to-day service relationship with key suppliersto enable wider leadership to focus on strategic relationships and change delivery, supporting core ICT, business systems, data, digital and technology solutions with an approach centred on “driven by people powered by data” we’d like to hear from you.

Leaders who can optimise ICT operations and service delivery around supporting operational business teams, support function colleagues, operational sites, head offices and internal ICT needs including information security/risk, are likely to receive an immediate interview request.

PRE-REQUISITES:

We are looking for someone to lead on all major service transitions: design and execute service transitions for major projects such as new business systems and ensure robust standard processes are in place to onboard small to medium new services delivered via internal teams and via suppliers.

Direct operational responsibility for providing services to users and sites/offices is important, to include multi-channel user helpdesk (i.e. inbound and outbound telephone, email, portals, self-service technologies, text, messaging, Chatbots and innovative technology) and field services (i.e. reactive to incidents, regular maintenance, delivery of change and business partnering) and service requests including the direct and supplier managed provisioning of end user computing and site services.

Maintaining the framework of ICT controls and governance utilising automated tools/systems; owning and identifying improvements to the service management systems including Cherwell [software] is also vital.

Leaders who can role-model and coach the adoption of service delivery best practice models, with proactive stakeholder management that underpins a high performing service delivery team to support wider ICT & business roles through proactive stakeholder management, including de-escalating service failure at an early stage, buffering different needs of stakeholders, preventing service failures requiring escalation will be sought after.

If you can line managean existing small team to maximise productivity, job satisfaction and career progression focused on business outcomes bringing together directly managed colleagues, all whilst constantly optimising the resource model to match service demand including hours available, location of resources, we’d like to hear from you.

Optimising the collection of data, the analysis and presentation to support end to end service delivery to drive different stakeholder groups to differentiate between data required to lead the team and customer/user outcomes and improve transparency of service management data is important.

ABOUT YOU:

If you have extensive business technical experience, and an ITIL certification (preferably for service management, which implies ITIL Service Management Practitioner certification) with at least five to ten years of IT work experience and three to five years in service delivery, this could be the ideal role for you.

An ability to drive process improvement to continually improve service and reduce costs and to engage with internal and external stakeholders to gain their confidence and persuade them to cooperate with initiatives where required is important

In the future there may be a requirement to be security cleared to support specialist Government contracts too.
 

This role will also require strong communication, influencing and negotiation skills.

Working closely with all business units and an ability to relate the goals of IT service delivery to business goals will be an important quality, so too is knowledge of EUC and site infrastructure, core EUC applications and business systems.

CONCLUSION:

Individuals able to identify, evaluate and select technology, applications, and service products, in collaboration with Group Procurement and business stakeholders and deliver requirements within budget and timescales – this is the right role for you.

If partnering with stakeholders to elicit, lead and influence operational discussions and work with the Helpdesk and Application Support teams, whilst applying your knowledge of technology concepts and trends to identify interdependencies, gaps, potential threats, redundancy, and re-architecture opportunities appeals to you, then please apply today.

Any Head of IT Operations who can provide expert guidance to help identify improvements to ITIL processes including Incident management, Problem management, Change management, Configuration management, Service level management, Capacity management, Availability management, Service Improvement Plans and Continual Service Improvement Plans will be highly desired.

You will have the flexibility to work from home, as well as the London office and Hertfordshire office.

For more information, get in touch with the team at Jonothan Bosworth.

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We are an equal opportunities employer, committed to diversity and inclusion. We are active anti-slavery advocates and prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

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Head of IT Strategy

Head of IT Strategy | Hertfordshire & London & Remote | circa £100,000 + car/allowance

Does working with a leading multidisciplinary organisation that currently employs over 3000 people across a variety of sectors where every day will bring exciting new challenges appeal to you?

If so – please read on!

BASICS:

As the new Head of IT Strategy, you will lead the team directly looking after the architecture of our client partner’s extensive application estate, manage the design and architecture demand, ensuring that artefacts and design standards are delivered to time and to quality and work in conjunction with wider business stakeholders to deliver business value from our client-partner’s IT systems, whilst ensuring systems and data are secure.

If you can do this and oversee the improvement of architecture and design capabilities, focusing on coaching, adoption of best practices, and sharing knowledge, you are likely to receive an immediate interview request.

PRE-REQUISITES:

We are looking for someone to lead a team of senior and highly experienced architects, work closely with the IT leadership team, ensure effective support of business and technical change, and support the evolution of architectural designs through delivery.

Leaders who can oversee adherence to the architecture strategy, support long-term sustainable development and represent and actively participate in IT governance and Architecture communities will be of interest.

If you can research, create, communicate, and maintain IT product and supplier roadmaps considering market and IT developments that are designed to deliver long-term business requirements, we’d like to hear from you. If you can reduce IT risk and maximise re-use and efficiencies, as well as develop, agree, control, maintain and govern effective delivery of IT architectural solution blueprints (both internally and externally produced), incorporating IT operating model, technology, applications, information, and service, in accordance with agreed standards and criteria, we’d also like to hear from you.

Individuals who can analyse emerging technology, market trends, and their potential impacts on the application platform and technology architecture and champion the technology roadmap across the business through roadshows and presentations should apply today.

ABOUT YOU:

If you have a background in Solution or Enterprise Architecture – it's likely you will have great skills in Application / Integration Architecture with an awareness of Infrastructure and Service and this could be the ideal role for you.

Experience of working with modern workplace technologies (Data Models, Azure, BI, COTSproducts) and/or any Architecture related qualifications such as Togaf, Archimateor Zachman would be helpful.

This role will also require strong communication, influencing and negotiation skills.

Working closely with the wider Architecture and technology community will be a huge part of your role, and actively discussing and presenting technical findings to senior stakeholders from numerous departments, whilst influencing the decision making and collaborative working within the team with the aim of improving architecture capability, promoting best practise, and delivering a technology strategy are all vital elements of this job role.

CONCLUSION:

Individuals able to identify, evaluate and select technology, applications, and service products, in collaboration with Group Procurement and business stakeholders and deliver requirements within budget and timescales – this is the right role for you.

If partnering with stakeholders to elicit, lead and influence strategy discussions and work with the Digital Transformation team to translate the strategic roadmap into a project pipeline, whilst applying your knowledge of technology concepts and trends to identify interdependencies, gaps, potential threats, redundancy, and re-architecture opportunities appeals to you, then please apply today.

Any Head of IT Strategy who can analyse emerging technology & market trends, influence the new business technology initiatives at inception; provide expert guidance and analysis of the business impact of potential changes, solution options, feasibility, and recommendations for future state architecture will be highly desired.

You will have the flexibility to work from home, as well as the London office and Hertfordshire office.

For more information, get in touch with the team at Jonothan Bosworth.

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We are an equal opportunities employer, committed to diversity and inclusion. We are active anti-slavery advocates and prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

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Head of PMO

Head of PMO | Hertfordshire & London & Remote | circa £100,000 + car/allowance

Does working with a leading multidisciplinary organisation that currently employs over 3000 people across a variety of sectors where every day will bring exciting new challenges appeal to you?

If so – please read on!

BASICS:

As the Head of PMO, you will own and co-ordinate the central portfolio / programme management office function and develop governance processes, to guide and control projects, ensuring gate criteria are applied.

If you can manage and report on the portfolio plan with milestones, whilst feeding in project level information provided by Project and Programme Managers, and take responsibility for setting up a PMO framework based on ITIL we'd like to hear from you.

Additionally, your role will include taking oversight of the portfolio-level finances, leading on continuous improvement of portfolio governance and building comprehensive and meaningful reports and dashboards. Leaders who can assist the portfolio-wide resource and demand planning and forecasting and manage a pool of resources including project managers, business analysts, developers, business change leads and trainers are likely to receive an immediate interview request.

KEY TASKS:

This job role will give you the opportunity to assume overall responsibility for the management and delivery of all projects and programmes; work with stakeholders and partners to identify and plan agreed programmes of work; have responsibility for the management of all projects and programme risks, issues, dependencies, and assumptions – all whilst ensuring strategies and corrective actions are implemented to mitigate risks and resolve issues.

Key to the role will be establishing programme and project budgets as part of the production of business casesand working with technical experts and strategic technology partners to identify opportunities for innovation and creating great experiences. Identifying, validating, and shaping the demand for digital products and developing effective insight into the stakeholder world, so that business partners/digital leads can undertake effective customer advocacy is also important.

CONCLUSION:

This is a great job opportunity giving you the platform to promote technology capabilities/innovation opportunities, to enable improvements for stakeholders, identify critical path items, milestones and interdependencies and act as the resourcing manager for allocation of project manager & development resources – building the case for flexible resource as required.

Heads of PMO who can play an active role as a member of the Digital Services Senior Leadership Team, ensure that any specialist needs such as information security, data protection, purchasing requirements and financial regulations are considered and observed as appropriate to the project deliverables, coupled with effective leadership and line management to the portfolio team will thrive in this role and should apply today.

You will have the flexibility to work from home, as well as the London office and Hertfordshire office.

For more information, contact the team at Jonothan Bosworth.

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We are an equal opportunities employer, committed to diversity and inclusion. We are active anti-slavery advocates and prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

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Data Architect

Data Architect | Hertfordshire & London | up to £80,000

Does working with a leading multidisciplinary organisation that currently employs over 3000 people across a variety of sectors where every day will bring exciting new challenges appeal to you?

If so – please read on!

BASICS:

As the Data Architect you will lead strategic and complex data engagements aligning business strategy, needs & challenges with IT strategy through technology outcomes.

In this role you will also be working with the Head of Technology Service, CIO and CDO, and key responsibilities will include defining the data architecture framework standards and principles as well as delivering a corporate data strategy. The data strategy will include data modelling, metadata, security, reference data such as product codes and client categories, and master data across our partner’s system estate.

If you can translate business requirements into technical specifications, including data streams, integrations, transformations, databases, and data warehouses, whilst closely working with technical and business stakeholders and project delivery teams, we would like to hear from you TODAY.

Architects who can effectively communicate complex concepts and principles with technical and non-technical customers will be sought after.

QUALIFICATIONS:

Technical working experience as a Data Architect, with a strong technical background in data architecture and design, as well as Azure based data platform knowledge, PowerBI and SQL and knowledge of DevOps, coupled with an understanding of database structure principles and data mining will result in an immediate interview request.

In addition, expertise in SQL, a familiarity with data visualisation tools (e.g. PowerBI), excellent communication skills and an ability to lead groups, negotiate and build consensus regarding future goals, whilst conceptualising holistic architecture solutions, will be valuable.

Working experience in producing EA diagrams, wireframes, process maps, ER diagrams and sequence diagrams is also important.

TECHNICAL:

-Knowledge of Azure based data platforms.

-Experience with data visualisation tools i.e PowerBI.

-Comfortable defining and leading a corporate data strategy.

ACCOUNTABILITY:

This job role will give you the opportunity to design data architecture solutions, develop data management projects and design a data infrastructure that supports complex data analytics services.

Architects who can own the data platform architecture and the company’s data strategy, by defining reference architecture patterns that others can follow; defining data flows and migrating data from legacy systems to new solutions should apply today.

If you can design conceptual and logical data models and flowcharts, provide technical presentations and demonstrations, and foster an environment of consistent technical achievement and innovation for growth this role should suit you

CONCLUSION:

This is an exciting and rewarding project for any Data Architect with the required skill and experience.

If you can translate complex technical solutions into simple and clear communication, with proven stakeholder management, we would like to hear from you today.

Get in touch with the team at Jonothan Bosworth for more details

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We are an equal opportunities employer, committed to diversity and inclusion. We are active anti-slavery advocates and prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic

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Network Engineer

Network Engineer | circa £45,000 | South East & Home Based

Jonothan Bosworth Recruitment Specialists are working with a global, multi-disciplinary, full-service provider, based North of London in Hertfordshire as they seek the services of a Network Engineer to support our client’s network infrastructure.

You will need to go through SC Clearance for this role, so please only apply if you can confirm:

·         You have lived in the UK for the last 5 years

·         You have NOT left the UK for more than 28 days consecutively in the last 5 years

As the Network Engineer, you will be required to perform daily tasks including, but not limited to, security monitoring, health checks, routine maintenance, review releases / patching on networking infrastructure.

THE BASICS:

Network Engineers with a strong understanding of network infrastructure and architecture should apply today.

If you’re able to work well individually or as part of a team without regular direction and supervision along with experience of meeting deadlines and delivering information in a timely fashion and good knowledge of IT best practice, then this could be the job for you.

THE TECHNICAL STUFF:

Network Engineers who have hands on experience of Cisco, Juniper or other firewall technologies will be highly sought after, so too will Engineers with configuration experience along with deployment and support skills surrounding Routers, Firewalls, Switches.

If you have demonstrable knowledge and experience with communication technologies and protocols including WAN, VPN, email & SMTP, SFTP/FTPS and enterprise file transfer solutions, get in touch today.

If you’re a Network Engineer with knowledge of common Enterprise Operating Systems such as; Windows, Linux (Debian, Red Hat, Ubuntu etc.) along with an understanding of cloud based technologies, e.g. AWS, Azure, SoftLayer you’ll be highly sought after.

THE ADDITIONALS:

If you have a good understanding of Platform Services, e.g. DNS, DNCP, NTP, AAA, LDAP, IAM as well as having knowledge of datacentre cabling requirements, rack configuration, security and monitoring, this will likely result in an immediate interview request.

THE BENEFITS:

Although you will be required to be onsite most of the time: the opportunity to work from home for 1 or 2 days per week is also apparent.

THE CONCLUSION:

This is a great opportunity to work for an impressive organisation, with a global presence. If you are passionate and all things IT; and are ready to step up to the next level, then this could the perfect fit for you, right now.

Contact the team at Jonothan Bosworth Recruitment Specialists for information.

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2nd Line Support Engineer

2nd Line Support Engineer | Hertfordshire | £30,000 – £40,000

Jonothan Bosworth Recruitment Specialists are working with a global, multi-disciplinary, full-service provider, based North of London in Hertfordshire.

For this role you will need to go through SC Clearance – please only apply if you can confirm:

  • You have lived in the UK for the last 5 years
  • You have NOT left the UK for more than 28 days consecutively : in the last 5 years

THE BASICS:

If you are an 2nd Line Support Engineer ready to be inspired by a talented team at our clients’ Hertfordshire office, then please read on.

2nd Line Support Engineer with a team player-type attitude, have worked in a fast-paced environment, and are passionate about technology should apply TODAY.

You will work closely with members of local and global IT teams to ensure the secure and efficient delivery of services.

THE TECHNICAL SKILLS:

2nd Line Support Engineers who have demonstrable experience of administration of Windows operating systems (Windows Server 2012, 2016, Windows 7, 10) and supporting hardware, printers, desktops, servers and mobile devices will be of interest to our client.

You will need to meet deadlines and deliver information in a timely fashion and understand the issues involved in IT delivery in a global business, including awareness of security, governance, procurement requirements and constraints.

THE ADDITIONALS:

We are looking for an individual who can manage Active Directory, DHCP, Group Policies along with a good understanding of Linux operating systems.

Individuals with knowledge of Networking (TCP/IP, subnetting, DNS, firewalls) and SSL certificate processes : will be highly sort after.

THE DESIRABLES:

2nd Line Support Engineers with strong knowledge of monitoring and troubleshooting server and network performance, Email, Antivirus & Backup software and can provide daily support for internal applications and common 3rd party software – are likely to receive an immediate interview request.

INTERVIEW PROCESS:

Our client is looking to interview between 8th : 12th April 2019 : if you are available to interview on at least two of these days you will be highly desirable.

THE CONCLUSION:

This is a great opportunity to work for an impressive organisation, with a global presence. If you are passionate and all things IT; and are ready to step up to the next level, then this could the perfect fit for you, right now.

Please contact Kira at Jonothan Bosworth Recruitment Specialists TODAY for more information.

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Senior Implementation Engineer

Senior Implementation Engineer | up to £450/day | South East & Home Based

Jonothan Bosworth Recruitment Specialists are working with a global, multi-disciplinary, full-service provider, based North of London in Hertfordshire as they seek the services of a Senior Implementation Engineer to provide 3rd & 4th line escalation support to multiple users.

This is a very exciting and challenging opportunity for an Engineer / Project Lead to install, configure and support Dell, HP and VMware servers and support VMware Hosts running ESX 5.1/5.5 and vCenter.

If you are looking for an opportunity which allows you to evaluate and recommend the implementation of new technologies and software, then please apply TODAY.

THE TECHNICAL STUFF:

Engineers who can manage and support Windows 2003 to 2012, Linux [Red Hat/CentOS, AIX6.1 and configure and support Cisco switches, routers, whilst managing  firewalls across multiple sites [Checkpoint FW1 and Cisco ASA’s] should apply. Supporting corporate email servers/filters (inc. Exchange, Communigate, Cleaswift, Postfix,IceWarp) will also make up part of your role.

THE ADDITIONALS:

The administration and support of corporate FTP Servers (inc. vsftp, wsftp, AMFT), whilst recommending new technologies and working closely with suppliers and service providers to maintain service uptimes, SLA levels and setting up new contracts will be important, so too will the implementation & management of Websense, Scansafe and OpenDNS webfilters, and storage technologies such as: Dell Equallogic & Netapp.

THE BENEFITS:

Although you will be required to be onsite most of the time : the opportunity to work from home for 1 or 2 days per week is also apparent.

THE CONCLUSION:

This is a great opportunity to work for an impressive organisation, with a global presence. If you are passionate and all things IT; and are ready to step up to the next level, then this could the perfect fit for you, right now.

Contact the team at Jonothan Bosworth Recruitment Specialists for information.

Key words: 3rd Line | Server Engineer | Linux | Networks | Cabling | Projects

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