Service Desk Team Leader

Service Desk Support Team Leader | Telford | Up to £27,000

Jonothan Bosworth Recruitment Specialists are currently looking for a hands-on Team Leader to manage a 1st | 2nd Line Support team.

This is a new job role, where you will manage a team of several 1st and 2nd Line Support Engineers, whilst being hands on you will manage, motivate and drive the team forwards.

1st Line Team Leader Job role:

As 1st Line Support, Service Desk Team Leader you will be process driven, proactive, have a great attention to detail with an inquisitive mind and always be prepared to challenge conventional methods whilst encouraging innovation throughout the team. You will also be someone who actively looks to take ownership of a problem and drive that to a smooth and successful resolution.

Whilst managing and supervising the team, you will deal with escalations, act as customer lead along with incident and service request management.

Pre-requisites:

  • You will have 1 years’ experience working as a supervisor, team leader, manager within a helpdesk, service desk environment
  • You will be passionate in driving quality throughout your team
  • You will have excellent written and verbal communication skills
  • Experience managing and working with SLA’s & KPI’s
  • Proven experience in developing team members
  • Knowledge of the ITIL Framework preferably qualified with ITIL Foundation
  • Demonstrable experience with improving process & procedures
  • Windows 7/10 OS, MAC OS & MS Office 
  • Windows server 2012, active directory & group policy
  • You can multi-task and you have an aptitude for problem solving

Clean driving license

Benefits: This is a great time to join a growing and progressive IT company. You will be given excellent training and support and a clear progression path. Great work life balance, to include office outings/parties/events.

25 days holiday, private health care and pension scheme.

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

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2nd Line Support Engineer

2nd Line Support Engineer | Telford | Up to £23,000

Jonothan Bosworth Recruitment Specialists are currently looking for an experienced Desktop Support Engineer | 2nd Line Support, who is keen to advance their career within the IT support industry.

Do you have experience in 2nd Line customer support?…. Are you a good Desktop Support Engineer?….Is Windows, Active Directory or Exchange your thing?…. Then please apply

As 2nd Line Support Engineer you will join a dynamic and technically focused team. If you’re passionate about technology, good at problem solving, with excellent communication skills then we would like to hear from you.

Must be able to work shifts pattern between 7am – 8.30pm

2nd Line Support Job pre-requisites:

Experience working on a service desk in a 2nd Line Support role

You will have a good understanding of PC/Laptop hardware, Windows 7/8 desktop support

Windows 2008/2012 Server, active directory, group policy

Exchange server 2010 administration and configuration

The remote support of users in a Citrix environment

Network devices including Firewalls (IP routing, IPSec, VPN, VLAN, LACP) LAN switches and routers an advantage

Datacentres and virtualisation (VMWare & Hyper-V) an advantage

Job benefits: You will join a dynamic team, who offer training and career development within a fast-paced working environment. A great office working environment with team events.

2nd Line | Support | Service Desk | Desktop Support | IT Support | Support Engineer

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

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1st Line Support Engineer

1st Line Support Engineer | Telford | £16,000 – £18,000

Jonothan Bosworth Recruitment Specialists are currently looking for a 1st Line Support Engineer to work as a member of a busy service desk. If you are keen to advance your career within the IT support industry, to work for a dynamic and growing IT Services Company, then please apply.

1st Line Support job role:

As 1st line Support Engineer you will act as the first line of service to customers, logging tickets via phone calls, emails and from a monitoring system.

You’ll be resolving 1st line incidents answering and resolving customer queries to a high standard.

1st Line Support job responsibilities:

As 1st Line Support Engineer you will be responsible for ensuring alerts from the service desk monitoring system are dealt with in a timely manner

You will be responsible for answering incoming telephone calls for support and either resolving the customer problem quickly or handing the call to the right engineer

You will manage the Support mailbox

Escalate trouble incidents and work requests in line with departmental SLAs and procedures

You’ll ensure tickets are logged correctly whilst performing proactive and preventative maintenance

Job pre-requisites ideal:

Great Customer Service skills and experience

  • As Support Engineer, you will have a good knowledge of PC/laptop hardware
  • 1st Line Support and remote troubleshooting experience ideal
  • Windows Server 2003/2008/2012 administration and configuration
  • Active Directory admin
  • Remote support of users in a virtual environment
  • Exchange 2010 admin
  • Supporting knowledge of MS Office products and remote printer troubleshooting

Job benefits: You will join a dynamic team, who offer training and career development within a fast-paced working environment. A great office working environment with team events.

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

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Service Desk Team Leader

Service Desk Support Team Leader | Telford | £27,000

Jonothan Bosworth Recruitment Specialists are currently looking for a hands-on Team Leader to manage a 1st Line Support team.

This is a new job role, where you will manage a team of 7 1st Line Support Engineers, whilst being hands on you will manage, motivate and drive the team forwards.

1st Line Team Leader Job role:

As 1st Line Support, Service Desk Team Leader you will be process driven, proactive, have a great attention to detail with an inquisitive mind and always be prepared to challenge conventional methods whilst encouraging innovation throughout the team. You will also be someone who actively looks to take ownership of a problem and drive that to a smooth and successful resolution.

Whilst managing and supervising the team, you will deal with escalations, act as customer lead along with incident and service request management.

Pre-requisites:

  • You will have 1 years’ experience working as a supervisor, team leader, manager within a helpdesk, service desk environment
  • You will be passionate in driving quality throughout your team
  • You will have excellent written and verbal communication skills
  • Experience managing and working with SLA’s & KPI’s
  • Proven experience in developing team members
  • Knowledge of the ITIL Framework preferably qualified with ITIL Foundation
  • Demonstrable experience with improving process & procedures
  • Windows 7/10 OS, MAC OS & MS Office 
  • Windows server 2012, active directory & group policy
  • You can multi-task and you have an aptitude for problem solving

Clean driving license

Benefits: This is a great time to join a growing and progressive IT company. You will be given excellent training and support and a clear progression path. Great work life balance, to include office outings/parties/events.

25 days holiday, private health care and pension scheme.

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

CATEGORIES:

1st Line Team Leader

1st Line Support Team Leader | Telford | £27,000

Jonothan Bosworth Recruitment Specialists are currently looking for a hands-on Team Leader to manage a 1st Line Support team.

This is a new job role, where you will manage a team of 7 1st Line Support Engineers, whilst being hands on you will manage, motivate and drive the team forwards.

1st Line Team Leader Job role:

As 1st Line Support, Service Desk Team Leader you will be process driven, proactive, have a great attention to detail with an inquisitive mind and always be prepared to challenge conventional methods whilst encouraging innovation throughout the team. You will also be someone who actively looks to take ownership of a problem and drive that to a smooth and successful resolution.

Whilst managing and supervising the team, you will deal with escalations, act as customer lead along with incident and service request management.

Pre-requisites:

  • You will have 1 years’ experience working as a supervisor, team leader, manager within a helpdesk, service desk environment
  • You will be passionate in driving quality throughout your team
  • You will have excellent written and verbal communication skills
  • Experience managing and working with SLA’s & KPI’s
  • Proven experience in developing team members
  • Knowledge of the ITIL Framework preferably qualified with ITIL Foundation
  • Demonstrable experience with improving process & procedures
  • Windows 7/10 OS, MAC OS & MS Office 
  • Windows server 2012, active directory & group policy
  • You can multi-task and you have an aptitude for problem solving

Clean driving license

Benefits: This is a great time to join a growing and progressive IT company. You will be given excellent training and support and a clear progression path. Great work life balance, to include office outings/parties/events.

25 days holiday, private health care and pension scheme.

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

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Sales Administrator

Sales Administrator | Shropshire | Up to £21,000

Jonothan Bosworth Recruitment Specialists are working with an exclusive client. We have a fantastic job opportunity for an experienced Sales Administrator.

Our client is going through a significant growth phase and is planning on doubling in size over the next 3 years. So the opportunity for progression is fantastic.

If you have proficient I.T. skills to include MS Excel, Word and Outlook, coupled with excellent administration skills; both verbal and written, with good time management, then this job opportunity should be for you!

Sales Administrator job role:

If you have at least 1 years’ experience in a Sales Administration position with the below qualities, then we would like to hear from you.

  • Recording incoming enquiries
  • Transferring hard copy information onto electronic files
  • Organising appointments for Sales Directors
  • Preparing quotation / tender information to support bids (this would be assembling rather than creating)
  • Fielding calls from clients in the absence of sales personnel
  • Producing reports from the CRM system
  • Assisting Sales Directors in getting ready for face to face presentations
  • Filing/post duties
  • General word document creation
  • Knowledge of Power point/ Excel 

For an immediate interview and immediate start, call Oscar at Jonothan Bosworth as soon as possible.

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Junior Quantity Surveyor

Junior Quantity Surveyor | Shropshire | £30-£40,000

Jonothan Bosworth are working with an exclusive client who are going through a growth phase and plan to double in size over the next 3 years. So for the right person career progression is certainly available, this organisation prides themselves on developing employees. 

Job Summary:

  • As  Junior Quantity Surveyor you will work closely with the Contracts team to ensure optimum delivery of the project, to quality, on time and within budget
  • You will maintain and add to the approved supply chain, whilst delivering high standards of workmanship

Job Responsibilities and Duties:

  • You will review tender and enquiry information and screening and flag up any contractual or commercial benefits or hazards within the documentation provided
  • Provide clear and realistic solutions to the Division how any hazards could be avoided, or how any benefits could be capitalized upon
  • Leading and controlling the estimating process for pricing up of tenders or enquiries
  • Contributing toward the tender / enquiry strategy meeting in terms of compliance marked up price
  • Reviewing Contracts issued and tender documentation
  • Accurately monitoring and reporting on project cost activity
  • Ensuring that the project target margin and cash flow is maintained and bettered
  • Populating and agreeing with the Division project cost plan and target margins from the outset
  • Controlling the population and maintenance of the project
  • Populating and ensuring adherence to the project procurement schedule to ensure that dates are adhered to
  • Preparing Sub Contract works packages, reviewing Sub Contract works quotations for compliance, quality and best value
  • Raising Sub Contract works orders / contracts

Pre-requisites:

  • Relevant Commercial Qualification i.e. BSC Commercial Management and Quantity Surveying or equivalent : working knowledge of the construction industry an advantage
  • Proficient I.T. user to include MS Excel, Word and Outlook
  • Experience in JCT Contracts
  • Excellent communicator across all media and at all levels
  • Ability to delegate tasks effectively and monitor progress of subordinates
  • Excellent time management skills ensuring all deadlines are met
  • You will have the ability to drive through and adapt to change
  • Ability to get the job done and work with others : attention to detail, decisive, organised, influencing skills and customer focused.
  • Inspires confidence that things are under control.

Please note that you will have extensive training so that you are fully competent in this role. 

Personality is imperative, our client is looking for a people person. So if you have the skill set and your communication skills are excellent then this is the perfect opportunity for you. 

If you are interested, please send a copy of your CV Jonothan Bosworth for more information.

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.Net Developer

VB .Net Developer | Shropshire | £40-55,000

Jonothan Bosworth Recruitment Specialists are currently looking for an experienced .Net Developer to join an exciting software company. It is important you have experience with VB (Visual Basic) as the company predominantly work with legacy.

This excellent job opportunity has arisen for a skilled VB.NET Developer/.NET Developer to join an established organisation on a permanent basis. Our client is a global leader within their field and they are in a period of rapid expansion a result of increased workload. 

You will join a small yet highly successful and dynamic software development team. 

The team work in the full software development life cycle, utilising a varied technical stack that includes:

  • .Net C# (Web and Windows)
  • VB.NET
  • Visual Studio
  • SQL Server 2012
  • SSIS & SSRS
  • Transact-SQL/T-SQL

There is a significant element of maintenance and managing legacy technology and it is essential that you have previous experience with VB.NET and/or.NET C#. You should also have good SQL Server experience. If you have any experience with SSIS/SSRS this would be an advantage but it is not essential. 

Please do not hesitate to contact Jonothan Bosworth Recruitment Specialists. 

APPLY TODAY!

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Head Of Engineering

Head of Engineering | Shrewsbury | £80,000 + Car + Benefits

We are currently looking for a Head of Engineering (designate)

This is a fantastic job opportunity for someone with the energy, passion and a persistent desire to find solutions to challenges that pop up in the construction / building / design process. 

The ideal Head of Engineering will come from a structural and/or building design background and will eventually hold senior board member responsibilities and take up a Directorship within the company.

The package for this role would be a basic salary of up to £80,000, with a fully expensed company car, a good amount of holiday allowance, and other relevant benefits.

THE KEY RESPONSIBILITIES:

We are looking for a Head of Engineering to maintain the continued compliance of our clients’ range of building systems with statutory legislation; to design & develop new and/or improved building systems and prepare the proposed development brief, through concept design to production prototypes and product testing.

This opportunity requires you to ensure that our client is ‘up to date’ and aware of relevant new building legislation, new materials and processes.

THE EXPERIENCE:

The ideal candidate is likely to have the following qualifications and experience:

  • Engineering degree qualification
  • Construction Design Manager experience
  • Experience in high end structural steelwork/ skilled modular/ volumetric or other large/ highly skilled offsite organisation
  • Knowledge of building structural design and building physics
  • Current Building Regulations/ Building Legislation understanding
  • Competence in AutoCAD and/or Revit
  • Ability to use both structural applications such as Robot Structural Engineering & environmental dynamic simulation tools

THE ATTRIBUTES:

This is a key role for our client and their future development and likewise, if you are looking to take up the ‘next chapter’ in your career, you will be given the tools to do so. 

The ideal Head of Engineering will have a natural ability to take on challenging development initiatives and not be phased by the need to develop practical build solutions for the seemingly impossible brief. We are seeking a highly innovative and explorative thinker, able to challenge existing conventions and practices in the pursuit of better building systems.

THE BENEFITS:

You will receive a very good salary package, with a fully expensed company car and early finishes on a Friday!

The willingness to accept and absorb new knowledge and skills to enable future product developments; challenge existing conventions and practices in the pursuit of better building systems will be met by a management team who fully engage you and enthuse you in the course of developing and implementing new building systems and techniques which will be key to ensuring the success of this role.

If you are looking for a new, exciting challenge, where you can bring all of your experience and ideas to the table, please do not hesitate to get in touch with Shimron @ Jonothan Bosworth Recruitment Specialists TODAY.

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Business Development Director

Business Development Director | Shropshire | £80,000 – £90,000 + OTC

Do you have a strong, ‘hands on’ sales management background? Have you had experience of managing internal sales teams? Do you have a track record of being able to motivate and lead from the front?

Is the answer is yes : then we have an opportunity that should excite you…

Jonothan Bosworth are currently working with an exclusive client, and we have a fantastic opportunity for an experienced Sales Director / Business Development Director.

Our client is going through a significant growth phase and is planning on doubling in size within the next 3 years. This role is key to the expansion and you will form part of the management team.

The ideal candidate will manage the internal CRM system, whilst generating enquiries from warm leads, converting these through to high end sales, and you will be at the forefront of growing and recruiting the sales team. If you have demonstrable experience in monitoring and maintaining KPI’s, coupled with strong leadership skills in developing new business (in excess of 1 million pound per deal) : this career move could be for you!

We are looking for a real ‘motivator of people’ : someone with a ‘proven sales’ record and (desirably) knowledge of the construction industry.

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

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