Service Desk Team Lead

Service Desk Team Lead | Nr Bradford

This is a fantastic job opportunity for someone looking to move into a leadership role, so if you can offer clear and thorough direction to a small team, we’d like to hear from you today.

We are looking for someone who can lead by example, with an ability to step back and look at the bigger picture.

Proven experience working within the ITIL framework and strong technical proficiency with network hardware and software will hold you in good stead, so too will knowledge of Windows Server 2008/2012/2016, Microsoft 365 (Windows 10, Office 365 & EM + S), Citrix Technologies (XenApp, XenDesktop, Netscaler), supporting a SIP/VOIP telephony system and technical proficiency in server and storage hardware and software.

The interview process will be swift and precise will conclude in less than 72 hours for the right individual.
 

So, if you have industry recognised certifications (i.e ITIL, PRINCE2, Microsoft, Apple, Citrix) and experience with technology migration projects, then this could be the right career move for you. This is a fantastic job opportunity for someone who is open to new ideas, with a positive outlook and good problem-solving skills, with a tenacious personality.
 

Get in touch today to learn more.

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We are an equal opportunities employer, committed to diversity and inclusion. We are active anti-slavery advocates and prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

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Service Delivery Manager

Service Delivery Manager | Nr Bradford

Are you looking to develop a career, working in a high-performing, dynamic team, by delivering the technology that supports critical operations across the UK?

If so, please read on…

PROFILE:

If you can offer clear and thorough directions to a small team (of 3); enabling them to navigate through difficult issues and challenges, we’d like to hear from you today.

We are looking for a Service Delivery/Desk Manager to lead by example and maintain high expectations of external resource from technical team, with an ability to step back and look at the bigger picture.

TECHNICAL:

Service Delivery/Desk Managers with experience working as a supervisor, team leader or manager should apply.

Experience managing and working with SLA’s & KPI’s, providing weekly/monthly reports on performance, with proven experience working within the ITIL framework and strong technical proficiency with network hardware and software is important.

Knowledge of Windows Server 2008/2012/2016Microsoft 365 (Windows 10, Office 365 & EM + S)Citrix Technologies (XenApp, XenDesktop, Netscaler), supporting a SIP/VOIP telephony system and technical proficiency in server and storage hardware and software are likely to receive and immediate interview request.

CONCLUSION:

If you have industry recognised certifications (i.e. ITIL, PRINCE2, Microsoft, Apple, Citrix) and experience with technology migration projects, then this could be the right career move for you.

This is a fantastic job opportunity for someone who is open to new ideas with a positive outlook and good problem-solving skills.

If you are passionate about IT and delivering exceptional customer service, coupled with excellent verbal and written communication skills and proven experience in developing people, we’d like to hear from you today.

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We are an equal opportunities employer, committed to diversity and inclusion. We are active anti-slavery advocates and prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

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Service Desk Manager

Service Desk Manager | Nr Bradford | circa £45,000

We are looking for a Service Desk Manager looking to develop a career in a high-performing, dynamic team, by delivering the technology that supports critical operations across the UK.

PROFILE:

Experience of delegating to other people, with an ability to make decisions in high pressure situations is vital in this role.

If you can handle major incidents, whilst giving clear and thorough directions to a small team (of 3); enabling them to navigate through difficult issues and challenges, we’d like to hear from you today.

We are looking for a Service Desk Manager who can lead by example and maintain high expectations of external resource from technical team(s) or others, to get the right result.

Holding project teams to account, with an ability to step back and look at the bigger picture (avoiding becoming too entrenched in the detail) is a key to success in this role.

TECHNICAL:

Service Desk Managers with experience working as a supervisor, team leader or manager should apply.

Experience managing and working with SLA’s & KPI’s, providing weekly/monthly reports on performance, with proven experience working within the ITIL framework and strong technical proficiency with network hardware and software is important.

Managers with demonstrable experience working with Windows Server 2008/2012/2016, Microsoft 365 (Windows 10, Office 365 & EM + S), Citrix Technologies (XenApp, XenDesktop, Netscaler), supporting a SIP/VOIP telephony system and technical proficiency in server and storage hardware and software are likely to receive and immediate interview request.

CONCLUSION:

If you have several years’ experience working in technical support, working as a supervisor, team leader or manager, with industry recognised certifications (i.e. ITIL, PRINCE2, Microsoft, Apple, Citrix) and experience with technology migration projects, then this could be the right career move for you.

This is a fantastic job opportunity for someone who is open to new ideas with a positive outlook and good problem-solving skills.

If you are passionate about IT and delivering exceptional customer service, coupled with excellent verbal and written communication skills and proven experience in developing people, we’d like to hear from you today.

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We are an equal opportunities employer, committed to diversity and inclusion. We are active anti-slavery advocates and prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

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Service Desk Manager

Service Desk Manager | Nr Bradford | up to £45,000

We are looking for a Service Desk Manager looking to develop a career in a high-performing, dynamic team, by delivering the technology that supports critical operations across the UK.

BASICS:

If you can be responsible for managing the daily activities of a small team, providing excellent technical support to customers whilst taking responsibility for ensuring SLA’s are met, by driving a process driven ethos, we’d like to hear from you.

This role will require you to take the lead, managing critical/P1 & P2 incidents to include documenting the RFO reports for customers.

SKILLS:

Service Desk Managers with experience working as a supervisor, team leader or manager should apply.

Experience managing and working with SLA’s & KPI’s, providing weekly/monthly reports on performance, with proven experience working within the ITIL framework and strong technical proficiency with network hardware and software is important.

Managers with demonstrable experience working with Windows Server 2008/2012/2016, Microsoft 365 (Windows 10, Office 365 & EM + S), Citrix Technologies (XenApp, XenDesktop, Netscaler), supporting a SIP/VOIP telephony system and technical proficiency in server and storage hardwareand software are likely to receive and immediate interview request.

ADDITIONAL:

Proactive management and monitoring & troubleshooting operational issues and a good understanding of networking, including experience working with IPv4 and IPv6 with Apple Mac OS Software and Hardware support skills, VMware Technologies – VMware vSphere (ESX, vCenter), Microsoft Azure (AD & MFA – deployment and support) and hands on experience of supporting Operational activities & troubleshooting will hold you in good stead.

CONCLUSION:

Service Desk Managers with several years’ experience working in technical support, working as a supervisor, team leader or manager, with industry recognised certifications (i.e. ITIL, PRINCE2, Microsoft, Apple, Citrix) and experience with technology migration projects should apply today.

This is a fantastic job opportunity for someone with excellent attention to detail, open to new ideas with a positive outlook and good problem-solving skills.

If you are passionate about IT and delivering exceptional customer service, coupled with excellent verbal and written communication skills and proven experience in developing people, we’d like to hear from you today.

QO_10_SDM_SE

We are an equal opportunities employer, committed to diversity and inclusion. We are active anti-slavery advocates and prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

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Procurement Lead

Procurement Lead | West Yorkshire | £40,000

We are looking for a Procurement Lead who is looking to develop a career in a high-performing, dynamic team, by delivering the technology that supports critical operations across the UK.

THE BASICS:

As the Procurement Lead you will create and maintain strategic relationships with the supply base, alongside the execution of a daily purchasing function.

You will have the opportunity to create and maintain relationships with suppliers, and put in place key supply contracts, SLA's and/or partnership agreements as necessary.

By establishing a robust supply chain with dual sourcing on key categories and implement buffer stocks and monitoring and maintaining all price lists and formulas, contract agreements, and variations, you will become an integral part of the team.
 

KEY SKILLS:

If you can be pro-active, highly efficient, organised, pay attention to detail, be calm under pressure, and able to respond quickly and positively to change – you are likely to receive an immediate interview request.

Any individual with a Technical or Business Degree / CIPS qualification or extensive and demonstrable purchasing experience and strong knowledge of excel data analysis and MS office should apply.
 

A full UK Driving licence is required.
 

THE CONCLUSION:

If you are happy to go through NPPV level clearance and if you would like to join a growing IT Service Provider who delivers secure networks and IT Solutions to several high-profile clients, please get in touch with the team at Jonothan Bosworth today.

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We are an equal opportunities employer, committed to diversity and inclusion. We are active anti-slavery advocates and prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

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Procurement Officer

Procurement Officer | West Yorkshire | £40,000

As Procurement Officer you will join a growing IT Service Provider who delivers secure networks and IT Solutions to several high-profile clients.

You will be happy to go through NPPV level clearance due to the nature of working on secure projects.

If you’re looking to develop your career in a high-performing, dynamic team, where you can truly make a difference by delivering the technology that supports critical operations across the UK, this could be your ideal role.

The role will be office based

THE BASICS:

As Procurement Officer you will create and maintain strategic relationships with the supply base, alongside the execution of a daily purchasing function.

The role is not only to drive profitability within the business but also to support wider teams to achieve their financial and operational objectives, therefore flexibility and handling urgent requests will be required.

You will create and maintain relationships with suppliers, and aim to put in place key supply contracts, SLA's or partnership agreements as necessary.

To establish a robust supply chain with dual sourcing on key categories and implement buffer stocks.

You will monitor and maintain all price lists and formulas, contract agreements, and variations.

You’ll hold regular performance meetings with suppliers to identify areas for improvement and will be accountable for the placing of all purchase orders within the business.

You will directly place all orders and manage the purchase order cycle and support the sales team in customer proposals and tender responses by providing cost information.

KEY SKILLS:

You will be pro-active, highly efficient, organised, have attention to detail, be calm under pressure, and able to respond quickly and positively to change.

You will have a Technical or Business Degree / CIPS qualification or extensive and demonstratable purchasing experience.

Strong knowledge of excel data analysis and MS office.

You will be driven and able to balance long-term strategic results with the needs of daily operations.

Full UK Driving licence

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Please get in touch with the team at Jonothan Bosworth today.

We are an equal opportunities employer, committed to diversity and inclusion. We are active anti-slavery advocates and prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

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Head of PMO

Head of PMO | West Yorkshire | £60,000

As Head of Project Management Office | PMO you will join a growing IT Service Provider who deliver secure networks and IT Solutions to several high-profile clients.

You will be happy to go through NPPV level clearance due to the nature of working on secure projects.

The role will be based 3 days in the West Yorkshire office

THE BASICS:

Due to continued growth, we are looking for a driven, process-orientated Head of PMO, capable of driving change and managing multiple priorities, to lead and manage a PMO function, including procurement and on-site installations.

You will know how to manage people, customers, and projects to ensure profitable business outcomes are achieved across professional services and recurring revenue customer projects.

You will be ultimately accountable for the end-to-end delivery of projects.

You will manage and improve upon reporting frameworks that track performance (Financial and KPI) and apply best practices in Project Delivery, governance and standards whilst maintaining and improving the standardised project methodology

KEY SKILLS:

You will ideally have come from a Managed Service or IT Services background and ideally will have one of the following qualifications (PRINCE2, PMI, APM, PMO Learning).

Whilst being commercially focused, you will be tenacious and thrive working in a fast-paced and changing environment.

You will have a clear understanding of current technologies and can demonstrate this in the design and implementation of customer solutions.

This is a great time to join a growing company where you will lead and grow the PMO function.

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Please get in touch with the team at Jonothan Bosworth today.

We are an equal opportunities employer, committed to diversity and inclusion. We are active anti-slavery advocates and prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

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Azure Lead Developer

Azure Lead Developer | up to £65,000 | Nr Leeds

Jonothan Bosworth Recruitment Specialists are working with an international technology business in their quest to identify an Azure Lead Developer with strong .Net & C# skills.

As the Azure Developer, you will lead the development of new methods and the implementation of new cloud based platform(s) for standardising Analytics & Business Intelligence activities.

We are looking for individuals interested in technology, software development and (cloud) computing, whilst identifying solutions to common technological problems. If you would like to play an active and continued role in the strategic development of and exciting programme and a dedicated team, please apply today.

THE BASICS:

This is a greenfield project, and requires hands-on technical leadership in development, operation and improvement of services, whilst keeping up to date with the latest technologies and trends.

If you can lead a BI development team, covering data integration, visualisation and web-application, as well as develop the skills of an extended off-shore development function whilst simultaneously overseeing the build of reliable systems that are scalable, this could be the right job opportunity for you.

If you can seek and process feedback to determine areas of improvement; document code and track changes in software including updates for future reference and perform regular unit tests to determine the effectiveness of current software and to catch glitches that could slow or hamper growth, we’d like to hear from you.

This job role is expected to be 80% lead and 20% hands-on : with a reporting line to the Programme Director.

THE TECHNICAL STUFF:

Developers with several years full-stack development experience, including acting as a Lead Developer, and Azure Web App Service, (plus monitoring), Secure .Net Web Development (C#, TDD) and Azure Storages and Data Factory services will be of sought after.

Working knowledge of HTML, JavaScript, and CSS and CI/CD pipeline and GitHub experience is highly valuable.

Data Security and Governance experience, coupled with experience of PowerShell and ARM, as well as working with data sources like, JSON, EXCEL, SQL Database will be of much interest.

THE ADDITIONAL:

.Net Core, JavaScript frameworks like JQuery, Angular and reporting tools like SSRS, Power BI will likely result in an immediate interview request.

THE CONCLUSION:

This is a fantastic job opportunity for an experienced Developer with solid, demonstrable .Net & C# living in or around the Leeds location.  The option to work from home is also available.

If you would like to know more, please contact Jonothan Bosworth today.

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Technical Operations Engineer

Technical Operations Engineer | Leeds | FTC | £35,000 – £40,000

Jonothan Bosworth Recruitment Specialists are currently looking for a Technical Operations Engineer to join a leading Global IT company on a 9 month FTC.

You’ll work in the Operational Team and be responsible for keeping the company’s infrastructure up and running to include server patching and monitoring.

THE BASICS:

You’ll be responsible for proactive monitoring, maintenance, patching, administration and backup of the Technology Centre’s solutions (excluding networking).

Proactive infrastructure monitoring (with SCOM, Opsview and Zabbix) and backup supervision and monitoring (with CommVault, DPM and VEEAM) across all customer estates

Vulnerability management across all internal and customer estates

Proactive maintenance of all solutions, across all customer estates, post-implementation

Site visits to data centre and customer premises as necessary

KEY SKILLS:

You need to have worked in sizeable IT Infrastructures with multiple site & relatively big user base

Minimum 3 years’ experience providing IT support or administration services, with at least 2 years at a similar level

Experience in administrating an enterprise environment…

  • Windows Server based systems including DNS, DHCP, IIS, NPS, RDS, DFS, Hyper-V
  • Active Directory with multiple forests and forests with multiple domains
  • Cloud platforms (i.e. Azure / AWS)
  • VMware / Hyper-V and similar virtualisation technologies
  • Microsoft Application Servers (i.e. Exchange,  Lync, SharePoint  SQL Server)
  • Resilient systems, both locally and geographically
  • Monitoring and deployment tools
  • Patching and maintenance of enterprise systems and appliances
  • AD Resource Forest models
  • Enterprise grade server and storage hardware
  • PKI
  • Proxying (Forward and Reverse)
  • Disaster recovery technologies/ methodologies
  • Networking principles

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

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2nd / 3rd Line Server Support Engineer

2nd / 3rd Line Server Support Engineer | Leeds | FTC | £30,000 – £35,000

Jonothan Bosworth Recruitment Specialists are currently looking for a System Support Analyst to join a leading Global IT company on a 9 month FTC. Your job role will be 2nd / 3rd Line Support for internal users and customer systems, where you will be server focused.

THE BASICS:

As 2nd / 3rd Line Support you will be responsible for the support and resolution of Incidents and Requests escalated from the Service Desk, covering both Hardware and Software issues and requests.

You will review ticket queues within the ITSM system and acting accordingly in line with support processes, work collaboratively across teams to support the Service Centre’s target of resolving 65% of Incidents at 1st line through the transfer of knowledge, documentation and training.

Responsible for the resolution of Priority 1 and Major Incidents escalated from the Service Desk escalating where exceeds technical knowledge and access levels.

KEY SKILLS:

Minimum 3 years’ experience providing IT support or administration services, with at least 2 years working in a Service Desk environment.

You will have experience in supporting an enterprise environment

Windows Server 2012 R2 (and previous) based systems including DNS, DHCP, IIS, NPS, RDS, DFS

Active Directory with multiple forests and forests with multiple domains

Microsoft Application Servers (i.e. Exchange, Lync/SFB , SharePoint, SQL Server)

Microsoft Azure

XenDesktop / XenApp

Resilient systems, both locally and geographically

Microsoft System Centre (SCOM, SCCM, DPM)

AD Resource Forest models

Backup Technologies (CommVault, DPM, Veeam, Backup-Exec)

An excellent working knowledge of:

Enterprise grade server and storage hardware

Virtualization principles & technologies

PKI

Proxying (Forward and Reverse)

Disaster recovery technologies/ methodologies

Networking principles

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

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